Divya Patel

** ************ ******

Sudbury

London HA0 3DD

Mobile: 077**-***-***

Email:acw720@r.postjobfree.com

PERSONAL PROFILE

An enthusiastic and self-motivated professional with more than 18 years administration and reception experience

Achieving high standard results by identifying and rectifying discrepancies and issues requiring accuracy and attention to detail and often complemented by colleagues for being extremely efficient

Possess excellent interpersonal skills and the ability to communicate concisely and articulately with clients and colleagues in a multicultural environment

Works effectively on own initiative within the organisation

Fully aware of all Health & Safety legislation relating to office work which requires attending to confidential matters in a time efficient manner

Enjoys being part of a successful and productive team and thrives in highly pressurised and challenging working environments

EDUCATION AND QUALIFICATIONS

Courses taken: Basic Counselling skills, Fire & Safety Awareness, Children Missing Education, First Aid, Basic Payroll, Schools Census, SIMs reporting

December 1978

Secretarial Course: Typing, Shorthand and English

December 1977

‘O’ Levels: 9 subjects - Grade 3

EMPLOYMENT HISTORY

October 2011- Current

International School of London

School Secretary

Duties:

Assist with all School enquiries

Assist Lower and Middle School Leaders with administrative tasks as and when required

Respond to emails within 24 hours

Send letters, trips information / or emails and / or forms via post or Groupcall to parents

Assist with student registration

Post letters of acceptance to parents

Keep up to date regarding School events and to answer queries from ISL Community

Send by post or email any information a parent has requested

Run student reports and post home when required

File documents in student folders

Send Admissions application forms to prospective students

Provide administrative support to the Head of Middle school for Learning regarding organising Work Experience for students

Organise School Photographs for School

Call parents to inform them if their child is unwell or has had an accident

Inform parents of e-portal login including investigating any issues and ensuring parents informed

Assist events that take place outside of school hours (Social evenings)

Liaise with Bus Company and parents regarding Bus routes for students, changes or issues

Manage, distribute and log keys for School Classrooms, windows and student lockers

Responsible for collating all trip documentation and ensuring it is distributed to relevant staff members within time frame

Responsible for residential trips spreadsheet, checking status of trips, consent forms sent to parents, booking transport, checking mobile phones are charged and credited

Send daily updates via Group Call to parents whilst students are on their trips

Answer telephone or assist with any parent, student or visitor enquiries

Administer First Aid, log accidents in Accident book, call parents to inform them that their child has had an accident or if their child is unwell

Pass queries to relevant departments: Admissions, Finance, Catering, Site Manager

Keep record of goods sent with couriers e.g. DHL, OCS

Support Front Office Assistant

September 2009- September 2011

Berrymede Junior School

Administrator

Duties:

Answering all incoming calls / emails and re-routing them to relevant parties

Meeting and greeting visitors/parents ensuring they are signed in and inducted

Opening, distributing, collecting and taking the post, arranging couriers

General administration duties, photocopying, filing, franking etc

Dealing with any enquiries at the reception

Data entry onto internal systems

Dealing with admissions and day to day attendance of students

Ensuring that the reception area is tidy and clutter free

Monitoring stationary stock and re-ordering when required

Operating a computer system and switchboard

Responsible for security and confidentiality of all records

Safeguarding the welfare of children and young people within the school

Arranging school trips for staff/students

October 2008- April 2009

Adam & Company (Coutts)

Secretary to Director and Five Senior Managers

Duties:

Responsible for the efficient operation of the office

Obtaining, analysing, reporting and filing highly sensitive and confidential information

General administration duties, photocopying, filing, arranging couriers etc

Receiving and screening telephone calls

Data entry onto internal systems

Receiving visitors and clients

Co-ordinate and submit invoices and expenses and assist with departmental budgetary issues

March 2006 – October 2008

The John Lyon School

Bursar’s Secretary

Duties:

Answering all incoming calls / emails and re-routing them to relevant parties

Meeting and greeting visitors/parents ensuring they are signed in and inducted

Managing Bursar’s diary, arranging meetings, venues and hospitality

Opening, distributing, collecting and taking the post, arranging couriers

General administration duties, photocopying, filing, franking etc

Dealing with Purchase Ledger, maintaining payment records, preparing and reconciling invoices, statements and billing summaries for students, debts

Banking and accounting for all cash and cheques received

Maintaining staff records

Data entry onto internal systems

Monitoring stationary stock and re-ordering when required

Operating a computer system and switchboard

Responsible for security and confidentiality of all records

Safeguarding the welfare of children and young people within the school

Invigilating during exams

September 2005 – November 2005

Brent Town Hall

Secretary to CEO

January 2005 – July 2005

The Barchester Healthcare Ltd

Home Administrator

December 1999 – January 2005

Spectravideo Plc/Logic 3

Secretary

PERSON SPECIFICATION / SKILLS

Excellent communication and interpersonal skills with friendly and approachable attitude

Professional and calm manner

Able to multi-task and manage conflicting and time pressured tasks

ICT skills and proficiency on MS Office, Share Point, Facility, e-portal, Excel and many more

Willingness to learn new systems

Ability to work as part of a team or own

Taking initiative and pro-active

Ensure data protection laws and confidentiality is applied

Contact this candidate