Divya Patel
Sudbury
London HA0 3DD
Mobile: 07736 294 306
Email:acw720@r.postjobfree.com
PERSONAL PROFILE
An enthusiastic and self-motivated professional with more than 18 years administration and reception experience
Achieving high standard results by identifying and rectifying discrepancies and issues requiring accuracy and attention to detail and often complemented by colleagues for being extremely efficient
Possess excellent interpersonal skills and the ability to communicate concisely and articulately with clients and colleagues in a multicultural environment
Works effectively on own initiative within the organisation
Fully aware of all Health & Safety legislation relating to office work which requires attending to confidential matters in a time efficient manner
Enjoys being part of a successful and productive team and thrives in highly pressurised and challenging working environments
EDUCATION AND QUALIFICATIONS
Courses taken: Basic Counselling skills, Fire & Safety Awareness, Children Missing Education, First Aid, Basic Payroll, Schools Census, SIMs reporting
December 1978
Secretarial Course: Typing, Shorthand and English
December 1977
‘O’ Levels: 9 subjects - Grade 3
EMPLOYMENT HISTORY
October 2011- Current
International School of London
School Secretary
Duties:
Assist with all School enquiries
Assist Lower and Middle School Leaders with administrative tasks as and when required
Respond to emails within 24 hours
Send letters, trips information / or emails and / or forms via post or Groupcall to parents
Assist with student registration
Post letters of acceptance to parents
Keep up to date regarding School events and to answer queries from ISL Community
Send by post or email any information a parent has requested
Run student reports and post home when required
File documents in student folders
Send Admissions application forms to prospective students
Provide administrative support to the Head of Middle school for Learning regarding organising Work Experience for students
Organise School Photographs for School
Call parents to inform them if their child is unwell or has had an accident
Inform parents of e-portal login including investigating any issues and ensuring parents informed
Assist events that take place outside of school hours (Social evenings)
Liaise with Bus Company and parents regarding Bus routes for students, changes or issues
Manage, distribute and log keys for School Classrooms, windows and student lockers
Responsible for collating all trip documentation and ensuring it is distributed to relevant staff members within time frame
Responsible for residential trips spreadsheet, checking status of trips, consent forms sent to parents, booking transport, checking mobile phones are charged and credited
Send daily updates via Group Call to parents whilst students are on their trips
Answer telephone or assist with any parent, student or visitor enquiries
Administer First Aid, log accidents in Accident book, call parents to inform them that their child has had an accident or if their child is unwell
Pass queries to relevant departments: Admissions, Finance, Catering, Site Manager
Keep record of goods sent with couriers e.g. DHL, OCS
Support Front Office Assistant
September 2009- September 2011
Berrymede Junior School
Administrator
Duties:
Answering all incoming calls / emails and re-routing them to relevant parties
Meeting and greeting visitors/parents ensuring they are signed in and inducted
Opening, distributing, collecting and taking the post, arranging couriers
General administration duties, photocopying, filing, franking etc
Dealing with any enquiries at the reception
Data entry onto internal systems
Dealing with admissions and day to day attendance of students
Ensuring that the reception area is tidy and clutter free
Monitoring stationary stock and re-ordering when required
Operating a computer system and switchboard
Responsible for security and confidentiality of all records
Safeguarding the welfare of children and young people within the school
Arranging school trips for staff/students
October 2008- April 2009
Adam & Company (Coutts)
Secretary to Director and Five Senior Managers
Duties:
Responsible for the efficient operation of the office
Obtaining, analysing, reporting and filing highly sensitive and confidential information
General administration duties, photocopying, filing, arranging couriers etc
Receiving and screening telephone calls
Data entry onto internal systems
Receiving visitors and clients
Co-ordinate and submit invoices and expenses and assist with departmental budgetary issues
March 2006 – October 2008
The John Lyon School
Bursar’s Secretary
Duties:
Answering all incoming calls / emails and re-routing them to relevant parties
Meeting and greeting visitors/parents ensuring they are signed in and inducted
Managing Bursar’s diary, arranging meetings, venues and hospitality
Opening, distributing, collecting and taking the post, arranging couriers
General administration duties, photocopying, filing, franking etc
Dealing with Purchase Ledger, maintaining payment records, preparing and reconciling invoices, statements and billing summaries for students, debts
Banking and accounting for all cash and cheques received
Maintaining staff records
Data entry onto internal systems
Monitoring stationary stock and re-ordering when required
Operating a computer system and switchboard
Responsible for security and confidentiality of all records
Safeguarding the welfare of children and young people within the school
Invigilating during exams
September 2005 – November 2005
Brent Town Hall
Secretary to CEO
January 2005 – July 2005
The Barchester Healthcare Ltd
Home Administrator
December 1999 – January 2005
Spectravideo Plc/Logic 3
Secretary
PERSON SPECIFICATION / SKILLS
Excellent communication and interpersonal skills with friendly and approachable attitude
Professional and calm manner
Able to multi-task and manage conflicting and time pressured tasks
ICT skills and proficiency on MS Office, Share Point, Facility, e-portal, Excel and many more
Willingness to learn new systems
Ability to work as part of a team or own
Taking initiative and pro-active
Ensure data protection laws and confidentiality is applied