Bridget Brown

*** **** *****, ********, ** ****5 ■ H: 314-***-**** ■ acw6zx@r.postjobfree.com

Summary

Motivated, Phone Agent with over 17 years of successful experience in positions of increasing

responsibility and duties. Unwavering customer service background seeking new opportunities.

Skills

Customer Service Relations Sales/ServiceTechnical Support Ten-Key by Touch

Experience

Phone Center Agent, 09/2015 to Present

Anheuser-Busch Employees' Credit Union – Saint Louis, MO Handle customer inquiries, complaints, billing questions, process payments, calm angry callers,

rebuild trust and locate resources for problem resolution.

Personal Service Counselor, 02/2012 to 09/2015

Anheuser-Busch Employees' Credit Union Determine member’s financial services needs, answer questions and explain available services,

process all consumer loans.

Sr. Personal Service Counselor, 01/2010 to 11/2011Anheuser-Busch Employees' Credit Union

Responsible for monthly branch reports, assisted members in all assigned phases of savings and lending functions.

Branch Coordinator, 10/2009 to 12/2010Anheuser-Busch Employees' Credit Union

Managed a branch, supervised employees, responsible for all the operational aspects, handled all

mail correspondence.

Sr. Personal Service Counselor, 07/2005 to 10/2009Responsible for monthly branch reports, assisted members in all assigned phases of savings and

lending functions.

Education

Bachelor of Science: Business Administration, May 2016Harris Stowe University - Saint Louis, MO