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Manager Customer Service

Plano, Texas, United States
October 23, 2016

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Katheryn Rutledge

Plano, TX ***** 469-***-****

Extensive background in property management, with a reputation for high quality service to both internal and external clients.

Professional Experience

Lakeside North Park Dallas, TX 424 units 2015-Present

Property Manager

Successfully monitored pricing closely utilizing Yieldstar in order to effectively increase rent growth and maximize NOI quarter over quarter and year over year.

Monitored expenses utilizing a purchase order system and created and managed annual budgets keeping expenses in line, and minimizing expenses to focus on capital improvement funding.

Effectively hired, trained, and mentored staff members ranging from 6-12 associates.

Created and improvised annual budgets, proposed capital improvement projects, planned and competed all projects successfully.

Conducted safety meetings and resident functions securing resident retention and lowering turn over ratios.

Processed Monthly Budget Control Logs and Owner’s Variance Reports

Increased occupancy from 85% to 95% within initial sixty days and maintained positive trend

Mission Eagle Pointe, Allen, TX 252 units 2012-2014

Senior Property Manager

Maintain high levels of occupancy physically & economically increasing NOI

Focus on resident retention providing excellent levels of customer service

Market via social media, direct marketing, & cross marketing to local businesses

Prepare Monthly Income Statements, Executive Summaries & Owner’s Variance Reports

Monitor monthly expenditures utilizing Onesite Purchasing System

United Apartment Group, Grapevine, TX 2010-2011

Assistant Training Director

Successfully managed portfolio of forty properties and reviewed weekly pre-close and month-end reports.

Conducted WebEx classes in a classroom setting and trained on software, leasing, and manager/assistant manager functions.

Effectively performed IT requests for properties including but not limited to, setting up emails, software access, pass codes, market rents, unit designations, removing and granting access, changing models and employee designations.

Completed requests via Help Desk software in a timely manner by walking users through corrections and on-going training and performed software corrections to insure financial reporting accuracy.

United Apartment Group, Grapevine, TX 598 units Dallas, TX 2006-2010

Property Manager

Focused on maximizing rent growth via effective pricing and renewal increases

Implemented Marketing Plans & training staff to direct market

Worked closely with APM on collections and accuracy in bookkeeping

Inspected all make ready homes and followed up on all work orders

Shop competitors weekly and managed aggressive pricing

Walden Management Company Dallas, TX 2003-2006

Assistant Property Manager

Maintain accuracy in bookkeeping

Close out with zero or under 1% delinquency

Lease homes and work on renewal retention

Maintain renewal bar graph and rentention

Work closely with PM training and mentoring leasing team



EAST FIELD COLLEGE Dallas, TX Computer Science & Networking

Of Note

Professional Development:

Action Selling & Renewing Certified, Fair Housing Certified

Nominated Employee of the Year- December 2007 & 2009

Employee of the month January 2007 & 2010

Promoted to Corporate Training 2010

Achieved Quarterly NOI each quarter from 2012 to 2014

Lease Up experience from new construction & rehab aspect

Proven track record for managing properties in a A & B+ portfolio

Achieved Quarterly NOI each quarter from 2012 to 2016. Lease Up experience including new construction & rehab. Proven track record for managing properties in a A & B portfolio cover all facets of asset management.

Computer Skills:

Share point, SQL Server, AMSI, MRI, EPO, OPS Technology, Onesite, Blue Moon, Red Book,

Lead to lease, Rent Café, Yieldstar & LRO

MS Office (Word, Excel, Outlook) Powerpoint



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