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Customer Service Manager

Kingston, New York, 12401, United States
October 23, 2016

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Claudia Pierpoint-Mercier

P.O. Box ***

Red Hook, NY 12571



- Over twenty years Professional Management Secretary/Customer Service, Sales.

- Experienced Retail Management with a passion and successful track record in taking empty retail premises through opening and establishing a regular loyal customer base. Possess excellent interpersonal communication skills for maintaining an effective rapport with staff and customers on all levels. Impeccable customer service skills.



Office Skills:

- Processed A/P, A/R, Payroll.

- General Office, (answered phone, typed letters, contracts, staff memorandum, mail, copying, faxing etc.)

- Certified Payrolls.

- General Accounting.

- Paid quarterly taxes.

- Entered Financial data into company database to be verified and reconciled.

- Generated invoices upon receipt of billing information and tracked collection process.

- Tracked financial progress by creating quarterly and yearly balance sheets.

- Streamlined daily reporting information entries for efficient record keeping purposes.

- Manged and responded to all correspondence and inquiries from customer and vendors.

- Established a QuickBooks accounting system to reflect accurate financial records.

- Entered financial information and payments to guarantee that employees and vendors were paid accurately and in a timely manner.

- Communicated with customers to identify and resolve outstanding payment.

- Developed monthly, quarterly and annual profit and loss statements

- Composed effective accounting reports summarizing A/P data.

- Composed effective accounting reports summarizing A/R data.

- Posted receipts to appropriate general ledger accounts.

- Monitored payments due from clients and promptly contacted clients with past due payments.

- Reconciled discrepancies between A/R, G/L account and A/R balance sheets.

- Coded and entered invoices on a daily basis into the in house accounting software.

- Created daily, weekly cash reports for accounting management.

- Bank reconciliation, credit card reconciliation and all account reconciliation..

- Reconciled statements and handled payment complaints or discrepancies.

- Reviewed all expense reports for accuracy and proper expense disclosure.

- Supervised invoice processing, purchase orders, expense reports, credit memo and all payment transactions.

Claudia Pierpoint-Mercier


Unit Secretarial Skills:

- Extensive patient admission and discharges.

- Coordination of interdepartmental transport of patients with transportation and clinical staff.

- Transcription of Physician Orders from the Physician Order Sheet to the Treatment Record and MAR exactly as written by Physician.

- Entered all Physician Orders on the Clinipac correctly, notifying appropriate departments of orders.

- Reported new Physician Orders to RN/LPN.

- Reviewed all legal forms for completeness, daily. Updated files on a daily basis.

- Notified Physician of all missing signatures within a 24 hour period. Delivered completed legal papers to Unit Manager/designee within 3 days of admission.

- Duplicated Medical Records as necessary.

- Prepared admission data sheet making sure all pertinent information was documented.

- Added/deleted new/revised policies to all hospital manuals as directed.

- Reversed patient charts following discharge, sending completed charts to Medical Records.

- Notified necessary departments/personnel of patient admissions and discharges.

- Maintained adequate stock levels of all supplies used in the department, insuring all necessary form supplies were ordered.

- Notary Public.


High School Graduate - Academic/Business Curriculum Associates Degree in Business,

Pace, Yonkers, NY


Assistant Manager, M ilan Food and Gas, Milan, NY, August 2014-July 2015 Shift Manager, Q uick Check Corporation, Kingston, NY, March 2013-August 2014 Temp Sales positions Macy’s, Boscovs, Silver Tree, Xtramart Unit Secretary, S t. Francis Hospital,

Poughkeepsie, NY, September 1999-/October 2005

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