Customer Service Manager
Resume:
Claudia Pierpoint-Mercier
P.O. Box ***
Red Hook, NY 12571
acw6ze@r.postjobfree.com
PROFESSIONAL SUMMARY
- Over twenty years Professional Management Secretary/Customer Service, Sales.
- Experienced Retail Management with a passion and successful track record in taking empty retail premises through opening and establishing a regular loyal customer base. Possess excellent interpersonal communication skills for maintaining an effective rapport with staff and customers on all levels. Impeccable customer service skills.
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RELEVANT SKILLS AND EXPERIENCE:
Office Skills:
- Processed A/P, A/R, Payroll.
- General Office, (answered phone, typed letters, contracts, staff memorandum, mail, copying, faxing etc.)
- Certified Payrolls.
- General Accounting.
- Paid quarterly taxes.
- Entered Financial data into company database to be verified and reconciled.
- Generated invoices upon receipt of billing information and tracked collection process.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined daily reporting information entries for efficient record keeping purposes.
- Manged and responded to all correspondence and inquiries from customer and vendors.
- Established a QuickBooks accounting system to reflect accurate financial records.
- Entered financial information and payments to guarantee that employees and vendors were paid accurately and in a timely manner.
- Communicated with customers to identify and resolve outstanding payment.
- Developed monthly, quarterly and annual profit and loss statements
- Composed effective accounting reports summarizing A/P data.
- Composed effective accounting reports summarizing A/R data.
- Posted receipts to appropriate general ledger accounts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reconciled discrepancies between A/R, G/L account and A/R balance sheets.
- Coded and entered invoices on a daily basis into the in house accounting software.
- Created daily, weekly cash reports for accounting management.
- Bank reconciliation, credit card reconciliation and all account reconciliation..
- Reconciled statements and handled payment complaints or discrepancies.
- Reviewed all expense reports for accuracy and proper expense disclosure.
- Supervised invoice processing, purchase orders, expense reports, credit memo and all payment transactions.
Claudia Pierpoint-Mercier
acw6ze@r.postjobfree.com
Unit Secretarial Skills:
- Extensive patient admission and discharges.
- Coordination of interdepartmental transport of patients with transportation and clinical staff.
- Transcription of Physician Orders from the Physician Order Sheet to the Treatment Record and MAR exactly as written by Physician.
- Entered all Physician Orders on the Clinipac correctly, notifying appropriate departments of orders.
- Reported new Physician Orders to RN/LPN.
- Reviewed all legal forms for completeness, daily. Updated files on a daily basis.
- Notified Physician of all missing signatures within a 24 hour period. Delivered completed legal papers to Unit Manager/designee within 3 days of admission.
- Duplicated Medical Records as necessary.
- Prepared admission data sheet making sure all pertinent information was documented.
- Added/deleted new/revised policies to all hospital manuals as directed.
- Reversed patient charts following discharge, sending completed charts to Medical Records.
- Notified necessary departments/personnel of patient admissions and discharges.
- Maintained adequate stock levels of all supplies used in the department, insuring all necessary form supplies were ordered.
- Notary Public.
CERTIFICATIONS AND EDUCATION
High School Graduate - Academic/Business Curriculum Associates Degree in Business,
Pace, Yonkers, NY
Employment
Assistant Manager, M ilan Food and Gas, Milan, NY, August 2014-July 2015 Shift Manager, Q uick Check Corporation, Kingston, NY, March 2013-August 2014 Temp Sales positions Macy’s, Boscovs, Silver Tree, Xtramart Unit Secretary, S t. Francis Hospital,
Poughkeepsie, NY, September 1999-/October 2005
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