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Administrative Assistant Customer Service

Beaver Falls, Pennsylvania, 15010, United States
October 23, 2016

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Skilled Administrative Assistant with extensive experience in using SAP and Microsoft Office Suite 2010. Always punctual and meet or exceed goals. Enjoy working with internal customers on projects. Exude excellent customer service skills by anticipating the customers’ needs. Efficient in office procedures. Ability to operate standard office equipment, analyze processes and procedures. Carry out instructions without supervision. Handle sensitive issues with confidentiality. Multi-task projects with various deadlines.

Summary of Qualifications

SAP Microsoft Word Open Systems

Quickbooks Microsoft Excel Titlewave

Orderworx Microsoft PowerPoint Quicken

Agent Xtra Microsoft Works Oracle

Professional Experiences

August 2015 – June 2016 (Administrative Assistant) Jeff Zell Consultants

Answered phones.

Sent daily reports to clients.

Entered data in Excel from four (4) daily reports to generate reports about testing concrete, soils, daily, and asphalts for customers.

Ordered supplies for the office.

Met with IT personnel every two (2) months for internet services for updates on the server.

Called clients on past-due accounts.

April 2008 – June 2015 (Administrative Assistant) TUV Rheinland Industrial Solutions, Inc.

Scheduled projects/audits/inspections to meet customer requirements.

Entered/maintained/updated into an excel spreadsheet for work that’s been completed to insure proper project reporting/billing.

Liaison between staff and clients to insure everyone was kept apprised of project information, schedule, and statue.

Reviewed quotes/to be approved by managers/supervisors to be sent out to the client(s) for their review.

Filed/faxed/created/mailed test results reports to clients on completion of testing that was done in the lab or out in the field.

Worked with potential clients to get them to proceed with quote(s) that was provided for a project; followed-up with calls to clients about quotes.

Entered expenses into Open Systems (database).

Prepared ConnDOT (Connecticut Department of Transportation) report every three (3) months (this information was pulled from reports that were provided from the inspections for inspections on completion of vary of projects).

Daily - entered time, expenses and sales orders into SAP system.

Daily - pulled a time report on inspectors to review to accuracy on time enters.

Daily - reviewed inspectors’ reports on projects that were completed the day before on job jobs sites.

Called clients on past-due accounts.

Professional Experiences (continued)

December 2007 – April 2008 (Administrative Assistant) Office Team – NDT Group

Reviewed quotes and sent them to clients.

Sent credit applications to new and current clients.

Filed/faxed – called clients on past-due accounts.

July 2007 – December 2007 (Office Assistant) Adecco – Land America

Assigned work to underwriters on their schedule.

Validated the Titlewave system for Backtitle on any purchases.

Checked with Agent Xtra for Backtitle on any purchases.

Scanned/filed completed documents on micro-fish.

February 2007 - March 2007 (Security Assistant) Adecco – Pittsburgh International Airport

Filed applications; faxed, copied, and assisted in revalidation of employees’ badges.

Called employees and tenants for a reminder about revalidating their badge before the deadline.

February 2006 – December 2006 (Office Assistant) Act 1 – WPIC

Assisted in the Medical Reports Department.

Pulled patients charts for doctors, nurses, and therapists/ appointments on a daily schedule.

April 2000 – June 2005 (Quality Assurance Clerk) Fisher Scientific

Managed and trained all the temps in the Quality Assurance Department.

Maintained Product Improvement Reports (PIR) database; including reviewing/distribution of customers’ complaints to suppliers on defeated products.

Processed daily reports, investigated discrepancies and prepared daily reports for buyers and Trends Meetings.

Closed PIRs when responses are received from suppliers with a root cause analysis and corrective actions. Distribute monthly reports.

Recall system – add new entries and closes entries as needed for all quarantined/recalls/recoveries. Confirmed Certification of Analysis and Sterility if needed

Managed the Acros Quarantine (chemical product that was defective in some kind of manner).

Involved in making changes/upgraded to PIR system and Recall system. (Clarion)

Coordinated external Audits, Surveys and Certifications. (ISO Audits)

Expedite customer listing of recalls along with internal or external customer notifications.

Managed supplier recalls, and Fisher’s customer notification of product change, and a list of contacts for suppliers to notify Fisher of products recall or deviation.


Job Training for Beaver County, Inc., Monaca, PA Credential/Work Certified 2016

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