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Customer Service supervisor

Location:
Senegal
Posted:
October 23, 2016

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LILIANE GOMIS

STREET, *** A SICAP BAOBAB DAKAR/ SENEGAL

PHONE (245-**-***-**-** • E-MAIL acw6y6@r.postjobfree.com

OBJECTIVE

I WANT A HIGHLY REWARDING CAREER WHERE I CAN USE MY SKILLS AND KNOWLEDGE TO HELP THE ORGANIZATION AND MY COWOKERS BE SUCCESSFUL.

CORE COMPETENCIES

Operational Streamlining

Team Building & Leadership

Client & Vendor Relations

Policy & Procedure Formulation

COACHING

EDUCATION

2014 – 2015 CCIAD DAKAR

MASTER IN INTERNATIONAL TRANSPORTS-LOGISTICS

2013 – 2014 CCIAD DAKAR

BACHELOR IN LOGISTICS AND TRANSPORT

2010 – 2012 INSTITUION SAINTE JEANNE D’ARC P.B DAKAR

HIGHER DIPLOMA IN LOGISTICS AND TRANSPORT

WORK EXPERIENCE

2013 –TODAY

CUSTOMER SERVICE SUPERVISER AT MAERSK LINE

IMPORT / EXPORT

BOOKING CREATION

PHONE AND MAIL ATTENDANCE

VESSEL RECONCILIATION

LONGSTANDING FOLLOW UP

INVOICING

RELEASE OF DELIVERY ORDER

COUNTER HANDLING

HANDLING VIP CUSTOMERS

COORDINATOR

SUPERVISOR(TEAM LEADER)

COORDINATION

COORDINATION BETWEEN CUSTOMERS AND LOGISTIC DEPARTMENT ABOUT POSITIONING, FULL CONTAINERS PICK UP ….

FOLLOW UP OF DELIVERY OF IMPORT CONTAINERS WITH INTERMODAL TEAM

COORDINATE WITH CUSTOMER SERVICE AGENTS TO ATTEND THEIR OBJECTIVES

SUPERVISE ALL CUSTOMER SERVICE TASKS

BUSINESS IMPROVEMENT

IDENTIFY,ANALYSE, AND IMPROVE CURRENT PROCESSES

DESIGN AND IMPLEMENT NEW PROCESSES TO IMPROVE DAILY WORK

MARCH 2011-2012

tom - MSC SENEGAL

RELEASE OF DELIVERY ORDER

DELIVERIES’ PLANNING

INVOICING

TRUCK FLEET MANAGEMENT

Responsible for shipping documentation

Attended customer queries and performed administrative tasks

LANGUAGES

BILINGUAL FRENCH / ENGLISH

WORKING KNOWLEDGE OF ENGLISH

CONVERSATIONAL ENGLISH

SPANISH

WORKING KNOWLEDGE OF SPANISH

CREOLE

WORKING KNOWLEDGE OF CREOLE

SKILLS

WORD – EXCEL – POWERPOINT

SAP,

OTHERS ACTIVITIES

MEMBER OF YOUNG CATHOLICS ASSOCIATION OF SENEGAL

REFERENCES

MAMADOU LAMINE GUEYE

SAFMARINE CUSTOMER SERVICE MANAGER

+221 (33) 859 11 15 ; +221*********

MAME KHOUDIA DIOP

CLUSTER CUSTOMER SERVICE MANAGER

+221-**-***-**-** ; +221*********

MArie PIERRE DIALLO

MAERSK IMPORT CUSTOMER SERVICE MANAGER

+221-**-***-**-** ; +221*********

VARIOUS

HOLD A DRIVING LICENCE



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