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Customer Service Sales

Location:
Dubai, Dubai, United Arab Emirates
Salary:
8000 AED
Posted:
October 23, 2016

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SYED SAULLAT ABBAS

Mob: 052-*******

Email: acw6xx@r.postjobfree.com

Dubai –U.A.E

Objectives

A self motivated sales professional with extensive experience in sales, merchandising and stock control. A passion for developing customer relations and high energy levels contribute to outstanding customer service. Excellent communication skills and a commitment to team work result in exceeding sales quotas. A flexible and dependable employee

Education.

Matric (Science )Peshawar Pakistan, year 2005

F.Sc (Pre Engineering),Peshawar Pakistan, year 2007

Work Experiences:

Mobilink Telecommunication Company (Customer Service Representative) Lahore –Pakistan

June, 2011 - Oct, 2012.

Duties and Responsibilities:

Acknowledge and appropriately greet and assist every customer in a timely manner.

Process customer orders in a courteous, efficient and timely manner.

Organize workflow to meet customer deadlines.

Effectively present and discuss the products and services of the company.

Manage telephone calls professionally, efficiently and with good communication skills.

Attend to customer questions, complaints and concerns immediately, and facilitate

satisfactory resolution.

Understand and appropriately use the company pricing system and policies.

Answer phones and respond to customer requests.

Sell product and place customer orders in computer system.

Provide customers with product and service information.

Up sell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquiries not immediately resolved.

Complete call logs and reports.

Research billing issues.

Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties as assigned.

Telenor (Abacus Consulting) June 2010 to June 2011

Customer service officer

Duties and Responsibilities:

Acknowledge and appropriately greet and assist every customer in a timely manner.

Process customer orders in a courteous, efficient and timely manner.

Organize workflow to meet customer deadlines.

Effectively present and discuss the products and services of the company.

Manage telephone calls professionally, efficiently and with good communication skills.

Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

Understand and appropriately use the company pricing system and policies.

Answer phones and respond to customer requests.

Sell product and place customer orders in computer system.

Provide customers with product and service information.

Up sell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquiries not immediately resolved.

Complete call logs and reports.

Research billing issues.

Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties as assigned.

Pakistan Telecommunication Company Ltd, Lahore -Pakistan

Customer Service officer (Supervisor).

Sept 2013 – Sep 2015

Duties and Responsibilities:

Answer phones and respond to customer requests.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Research billing issues.

Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls

Supervise the team of 18 people.

Manage agents presence and solve customers problem according to companies standard operating procedure.

Follow-up on customer inquiries not immediately resolved.

Complete call logs and reports.

Cashier Controller (Duration 2 years)

Hyper Market (Pakistan)

Performs general record keeping and accounting duties.

Greets customers in person and by phone, answers questions, addresses concerns and office manages cash.

Regularly monitors checkout stations to ensure adequate cash is available, maintains security and accounting of extra cash bills.

Conducts or participates in hiring of new cashiers as requested.

Enforces safety, health and security rules.

Administers daily produce walks and weekly produce tests to cashier members.

Assigns staff to sweep the store every hour and to retrieve carts from parking lot, may assign additional light cleaning or other work at slower times.

Personal data:

Date of birth: 01-02-1989

Marital Status: Single

Nationality: Pakistani

Religion: Islam

Core Competencies

Communication skills

Customer service orientation.

Initiative

Organization and planning skills

Accuracy

Reliability

Teamwork

Languages known: English, Urdu, Punjabi & Pashto.

Passport Details:

Passport No: AF4704932

Place of Issue: Peshawar, Pakistan.

Date of Issue: 04-03-2013

Date of Expiry: 03-03-2023.

References

Will be provided on request.



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