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Service Manager

Location:
Arlington, TX
Posted:
March 31, 2020

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Original resume on Jobvertise

Resume:

Robert Piazza

432-***-**** acw6wx@r.postjobfree.com

Management

Driven leader in all aspects of operations including; asset allocation, budgets, customer service, inventory control, organizational development and project

management. Demonstrate success in bringing departments into a profitable state as well as a safer environment. Areas of excellence include:

Quality/Production Goals Process Improvement Policy/Procedure

Employee development Cost Control Staff Development

Education:

Two years College: Business Administration - Non Graduate

Xylem/Godwin Pumps: Service Manager and Parts Coordinator: Jan The Bosworth Company: Manager: June 2008 Feb 2012:

2016 - Present:

Managed service department, construction department, and

Direct supervision of service dept:. 4 - Mechanics, 1 - office staff. (9 employees).

Operations supervisor, 2 - Yard hands. Remotely, 2 - Mechanics Accountable for ARs, profitable sales, maintain budgets and

in Midland yard. P&L.

Create, apply parts/labor to w/os and create w/o quotes in Successfully estimated, bid and managed $375,000

Rental Results. construction project.

Prioritize pump/equipment repairs through market needs and Created a service processes that brought my department into

costs controls. the first profitable department throughout the state.

Process vendor quotes. Blueprint review and analysis of projects, preparation of

Oversee and maintain maintenance and operations of shop construction documents, bidding, negotiations, sub contract

area and some aspects of office. selection, material purchasing, scheduling, project budget,

building code compliance, quality control.

Maintain a hazard free, policy enforced work environment.

Continually creating processes bringing departments into a

Oversee the growth and training processes for employees.

more efficient state.

Oversee employee certifications and Puresafety compliance.

Process HSE issues in Gensuite.

Previous Management/Plumbing experience: January 2001 June 2008:

Providing a more efficient department by prioritizing pump

repairs, improving the parts dept and parts processing to

improve pump repair turn around.

Supervised a +$1,000,000 multi site geo-thermal expansion

Familiar with Rental Results and Cognos report generation.

project.

Key Energy: District Manager, Operations Manager, Account Manager

Successfully supervised multiple $500,000 projects on schedule

and Supervisor: Feb 2012 July 2015:

and budget.

First branch to hit year end profitability out of seven areas in

the State by implementing new revenue streams.

Oversaw 16 rigs. 2 rigs ran 24/7. Revenues ran approximately

1.5 million a month. Costs: 1 million a month. Skilled in takeoffs, estimating, proposal write ups for bid work.

Direct supervision over: 2 - offices, 6 - Supervisors, 2 - Admin, 2 Managed commercial accounts.

- warehouse employees.

Build and maintain relationships with contractors and

Oversaw daily processes and quarterly DOT, EPA audits.

residential customers.

Monthly P&L., revenue growth and cost control.

Maintain fleet cleanliness and maintenance.

Coordinate third party mechanics, vendors, welders and

Blueprints, material take offs, material cost control.

rig/equipment moves.

Employee disciplinary action

Solve onsite rig /well issues.

P.O. approvals of equipment repair and general spending.

Ticket completion and accuracy.

Oversaw employee and asset certification renewal.

Coached crews on safety issues and policy changes for both

company and contractor.

Other skills:

Self starter Experience in P&L, budgeting, forecasting

Team player Excellent computer skills in Word, Excel, PowerPoint, Outlook,

Oracle, Sales force, Rental Results and other software

Strong problem solving skills

25 years in construction environment

Budgets

RCA/ 5 why and action item completion

Contract/proposal creation

Scheduling employee holidays and on-call schedule

Metrics and goal oriented

Eagle Resources Continuing Education Instructor Certificate

Sales and marketing

Have shown the ability to lead others in a team environment

Organizational skills



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