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Front Desk Customer Service

New York, New York, United States
October 23, 2016

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***-** ******

Ozone Park, NY *****


OBJECTIVE: To obtain a position where I can utilize my skill with an organization for which there is a potential for career growth.


Hilton hotel Boston(BLA)

(March2016-September 2016)

. Check in and check out guest

. Take care of the air line account, also make sure the rooms are ready when flight attendant and pilot arrived at the hotel.

. Answer the phone and check the fax for new resveration also handled pdx calls to the hotel.

Holiday Inn Hotel JFK (July2015-March2016)

Front Desk Clerk/Night Audit

Responsible for daily booking via fax or internet from companies such as, and Travelocity., also

Pre-register block rooms and take same day reservation and when necessary future reservation. Handled guest check in and out. Dealing with Airline Voucher and Cancel Flights.

CORONA Hotel (September 2011-2015)

Front Desk Manager

Reservations specialist/Front Desk clerk /Night Audit

Scheduled reservation for 360 cities and 90 countries

Assisted customer with problem and concern

Perform cashiering duties, answer switchboard promptly and courteously, route calls appropriately.

Pre-assign rooms for special guests. Deliver messages and/ or meeting and guest room.

Check guest in and out of the hotel upon departure accurately.

Howard Johnson Hotel (May2005-2011)

Front Desk Manager Queens New York

Assigned workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Prepared reports concerning room occupancy, payroll, and department expenses.

Obtained list of room to be cleaned immediately and list of perspective check-outs or discharge to prepare work assignments.

Prepared reports concerning room occupancy, payroll and department expenses

Responsible for all duties of the front desk operation include staff training, inter department communications and Staff schedule.

Holiday Inn Hotel. (July 2004-2005

Front Desk Clerk/Night Audit

Responsible for daily booking via fax or internet from companies such as, and Travelocity.

Pre -register, block rooms and take same day reservations and when necessary future reservation following hotel rate structures discounts and sell strategies on Room master and Backpack System.

Handled guest check-ins/ check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. Resolved customer complaints assisted customer in all inquiries in connection with hotel services, in-house events, direction, sightseeing attraction, check cashing and safety boxes.

Resolved customer complaints; assisted customer in all inquiries in connection with hotel services in house events.

Strengths & Skills

Microsoft Word Suite, Typing 70 wpm, Multi-line Switchboards, Filing and Data Entry.

Competency, in absorbing and following direction of the director or manger with a limited amount of repetition.

Professionalism in functioning as a group participant or individually with equal effectiveness.

I feel I am skillful in communication my opinions and observation both orally and with written words.

Education and Training

American Management Association New York, NY

Awarded Certificated within Management Skill 1998

City College (Completed two years college) Manhattan (1999-2002)

Touro College (Billing and Coding) Forest Hill Queens (2004-2005)

New Town High School (Received HS Diploma) Queens

To whom it may concern.

I'm writing to applying for the position for the front Desk clerk at the Hotel. I am confident that my skill are well-aligned with the role and that I would be an excellent fit for your organization.

My skill-set and industry expertise are comprehensive and up-to-date. I make it my top priority to see that Front Desk is done well and efficiently. My career has also seen its share of achievements; while working as a front Desk Clerk at hotel.

I believe myself to be an excellent Front Desk clerk candidate for Hotel. During my time working at Hotel as Front Desk clerk, I have learned a great deal and achieved a number of goals. One of my highest achievements was great customer service.


Eugenia Ram


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