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Customer Service Manager

Location:
Knoxville, Tennessee, United States
Posted:
October 22, 2016

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MARTHA MCCROSKEY

865.***.**** acw6sw@r.postjobfree.com Knoxville, TN

Human Resources Professional with 10+ years of hands-on experience in all areas of HR across large-scale corporate organizations; specializing in performance management, benefits, and recruiting. High-impact and versatile contributor, proven success in OSHA and sexual harassment policy training, as well as workers’ compensation and general liabilities claim investigations. Skilled communicator with history of tactful engagement to diffuse and resolve employee situations.

- Areas of Expertise –

Benefits Administration

Audit Preparations

Employee Coaching

Unemployment Laws

Records Management

Recruiting/Staffing

Payroll Administration

Employee Relations/Team Building

Interviewing/On-Boarding

Background/Drug Screening

Performance Management Systems

FMLA/ADA/EEOC/WC/GL

PROFESS IONAL EXPERI ENCE

TIS Insurance Service 2016- Present

Account Manager/Employee Benefits Division

Accountable for new business procedures once Marketing binds coverage and closes their file.

Manage the renewal process by facilitating communication between the client, Account Executive, Producer and partner carriers included but not limited to updating applications and maintaining spreadsheets.

Facilitate Marketing process and coordinate communication to all parties.

Maintain strong client relationships with ability to solve problems while providing excellent customer service.

Informs and educates clients about coverage, exclusions and exposures while documenting electronic files appropriately.

Prepares proposals, applications, submits to the insured and /or carrier as needed.

Obtain client signatures and follow up to ensure timely responses.

Compliance with applicable laws: strong risk management skills including claims: stay abreast of changes in coverage.

Schedule and participate in open enrollments for companies with employees from 3- 700.

Participate in all community functions while representing TIS.

Accountable for new business procedures once Marketing binds coverage and closes their file.

Supported HR operations for employees worldwide, assisting 6 recruiters in coordinating and creating job offers, including fringe benefit packages.

LEIDOS 2015-2016

HR Administration

Supported HR operations for employees worldwide, assisting 6 recruiters in coordinating and creating job offers, including fringe benefit packages.

Executed the onboarding process for all new and intern hires, and coordinated all transfers for internal employees.

Managed drug screening and background check processes for new employees, ensuring testing completion prior to start date.

Scheduled the virtual New Employees Orientation (NEO) for new hires worldwide, facilitating the orientation process using Skype.

WEIGEL’S STORES, INC. 2014-2015

HR Benefits Coordinator

Managed enrollment of 722 employees in benefits elections.

Served as primary contact for employment related claims, including processing unemployment claims, as well as reporting and investigating workers’ compensation and general liabilities claims.

Decreased workers’ compensation claims, resulting in decreased insurance costs on the year.

On-boarded new hires, conducting twice-weekly NEO meetings, and verifying all paperwork, drug screening, and background processes were complete prior to start date.

Organized and participated in community job fairs. LOWE’S HOME IMPROVEMENT INC. 2005-2014

HR Manager

Managed approximately 180-250 personnel files, and Department of Transportation files for 9 delivery drivers, ensuring compliance with all company and state requirements, and passing all audits.

Educated and advised employees on group health plans, voluntary benefits, and 401(k) retirements, as well as employee stock purchase plans.

Led safety and sexual harassment training for up to 150 employees.

Executed end-to-end recruiting and on-boarding process, including interviewing, making hiring decisions, controlling payroll budgets, conducting employment verifications, overseeing drug screening processes, and facilitating NEO training.

Served as company representative at community events and job fairs.

Engaged employees to resolve disputes, through proactive communication.



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