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Manager Customer Service

Bellevue, Nebraska, United States
October 22, 2016

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Jeffrey Kunzman

**** ****** ****, ********, ** 68123

Cell: 402-***-****


Determined gross-profit by implementing sales plans. Established objectives, forecasting and developing strategies to assist employees in obtaining financial goals. Contributing to team effort by accomplishing related results as needed. Maintaining professional and technical knowledge by attending educational training, conferences, personal networks and participating in professional societies. Providing direct management to employees and seek to develop processes to assist in succeeding as a company. OSHA and safety compliance certified. LEAN supervisory training and procedures, KPI’s, and reading and understanding P&L’s.

Leading and managing employees

Customer Satisfaction

Engaging in learning opportunities.

Attention to detail

Keeping on track to meet the monthly budgets And targets

Accomplishing organization goals

Attend to customer urgent needs.

Project Management

Accounts Payables and Receivables


Service Management

Inventory Management

Part Manager

Shipping and Receiving

Scott Van Keppel

June 2011- Sept 2016 Customer Support Manager

Omaha, NE

Manage Service Department, Manage all daily operations including accounts payable, accounts receivable, manage and develop six to eight employees, perform liaison functions between parts department and service department, ensure clean and safe working environment and assist w/staying in compliance with OSHA and DOT. Run a daily P & L report relating to the business. Work with KPI’s, hold daily safety meetings with staff.

Tuffy's Automotive

August 2008 - June 2011 Store Manager

Omaha, NE

Hiring and training of new employees lead and manage employees while implementing company procedures. Building relationships with internal and external employees. Promote the shop and its services through exceptional customer service. Participating in sales and promotional opportunities.

Tires Plus Total Care

March 2003- August 2008 Store Manager

Omaha, NE

Training and Hiring of all new employees. Assisting with developing and promoting of employees. Promote clean and safety while complying with the OSHA standards. Drive sales, control cost and implement process to assist the company with great results.


Benson High School 2001

High School Diploma: General Studies

Omaha, NE

Metropolitan Community College 2016

Elementary Education


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