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Sales Management

Concord, North Carolina, United States
October 22, 2016

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Swetha Krishnan

Mobile: 513-***-****




Overall 5.5 years of experience with expertise in Financial Reporting, Ratio & Variance Analysis, Decision Making, Forecast analysis, Data and Business analysis.

1.6 yrs. in handling Global Credit activities &

Financial Analysis in Manufacturing Sector

1.4 yrs. in handling customer support/Back

office operations in Telecom sector

2.5 yrs. in Admin/sales coordinator in Accent


July 2005 – Jan


Role :



Flextronics Technologies India Pvt Limited – GSSC

Process Management:

Ensure timely completion of financial analysis and credit decisions; ensuring no backlogs by the team

Handle escalations if any, and escalate matters requiring the senior management’s attention on time

Attend weekly calls with the Global Credit Director, VP Finance on the status of the high risk customers, weekly reports, process developments

Responsible for timely generation and circulation of Weekly/Monthly reports, Maintenance of Accuracy files, Productivity tracker, Leave tracker

Monthly/Quarterly Metrics presentations to the Senior Management (Global Credit Director, VP Finance of different Segments & WW OPS VP)

Team Management:

Performing Quality review on the credit analysis completed by the analysts

Promoted as Focal Point for Reporting – Circulation and Generation of process reports to the management

Worked on a Green Belt Project for Six Sigma under “Reducing Internal Errors of Credit Decisions”

Developed “Macros” for an “Internal Report” which resulted in significant time saving and error reduction that occurs in manual calculations

End to end maintenance of corporate customers’ credit details

Analyzing “Corporate Customers” Financial position through their financial statements (Balance Sheet, Income Statement and Cash Flow Statement) and concluding their credit worthiness Feb 2004-June


Role : Customer



office operations

Oct 2001-Jan 2004

Role : Sales


n operations

Recommending credit limit & credit terms to the Global Credit Committee (which constitutes Finance VPs, Regional Finance Directors, Regional Site Controllers)

Periodical review of the existing customer’s credit limit and update their credit status accordingly thereby ensuring maximum business to Flextronics with a minimum risk

Interaction with the site/customer on a regular basis through mails regarding the existing customers relationship and the opportunity for new business

Reliance InfoTech Pvt. Ltd.

Process Management:

Effectively manage large amounts of incoming calls

Generate sales lead

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies Team Management

As the focal point for the team on issues related update on the intranet site of the company

Have the flash news information on the FTP locations for the team to check on from time to time

Handle escalations if any, and escalate matters requiring the Team Lead attention on time

Recorded my voice for the IVR advertisement for the company Accent Technologies Ltd

Process Management

Efficiently Carrying out respond administrative to any online tasks or such telephone as data queries input, processing

information, Completing Ordering Tracking sales and the completing ensuring orders administrative to the paperwork ensure delivery needs that of and they of goods the filing are Sales to documents scheduled customers Department and

sent Responding Accurately out on analyzing time to sales queries and assessing via e-mail statistical and in data writing Academic




Personal Details

Master of Financial Management (M.F.M) – (2001 – 2003)

Bachelor of Business Administration (B.B.A) - (1999-2001)

Higher Diploma in software engineering from Aptech computer education (1999 – 2001)

Operating System : Windows

Package : MS Office

In plant training at sundaram fasteners Ltd with exposure to Accounts and Manufacturing department, as partial fulfillment of my Bachelor Degree.

Communication Workshop

Presentation Skills

Interview Skills

Date of Birth 17-Oct-1981

Marital Status Married

Linguistic Skills English, Tamil

Nationality Indian

Passport Yes

Work permit Yes

Effective communication, interpersonal, problem solving & Decision making skills.

Ability to develop good rapport, build and motivate a team, understand their potential, train and motivate for efficient operations

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