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Customer Service Technician

Makati, National Capital Region, Philippines
October 22, 2016

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**** ********* **., *********, ****** City

090******** / 091******** / 092********


Jan 19, 2015 – July 18, 2015

Technicall Support Representative

Alorica Contact Services ( Formerly West Contact Services)

Duties and Responsibilities

Handles the inquiries regarding bill

Assist the customers in understanding the charges on the bill

Explain to the customers about the computation of prorated charges on the bill

Upsell another LOB/service for added value and savings

May 7, 2013 – Jan 10, 2015

Customer Service Professional – Chat Support

Convergys MOA

Duties and Responsibilities

Handles the inquiries on creating new email accounts

Assist the customers in recovering access to accounts by providing steps

Assist customer in escalating account access concerns

Assist customer in regaining access to their account

March 7, 2011 – June 2013

Collection Analyst

CITI – Citigroup Business Process Solutions

Duties and Responsibilities

Handles the inquiries on making payments and regarding status of customers accounts;

Assist the customers in making payments

Assist customers regarding letters being sent and provide information on details about assistance program

Reviews accounts regarding hos payments are posted and provide detail explanation to the customers

Provide good customer service experience

April 21, 2009 – June 30, 2010

Business Partner Helpdesk

Teleperformance – Sucat

Duties and Responsibilities

Handles the Partners Program of Adobe

Assist the members of their benefits and other inquiries

Training Provider Program Specialist

Reviews all new and renewing applications of the Training Provider Program such as send email notification on the status of their applications and follow up on their progress to maintain membership and/or becoming partner

Assisted all inquiries of ACE ( Adobe Certified Experts) regarding their certificates and their benefits on the Adobe Certified Community

Receive email and call inquiries for all partner members

Assist all call and email inquiries in becoming a member of the Partner Program

Communicate special inquiries directly to the client via email and provides information as needed

July 23, 2008 – April 30, 2009

Service Coordinator


Duties and Responsibilities

Handles all phone and walk-in inquiries for all clients and prospective clients

Forward all technical issues/problem to the available service technician within the area

Make sure that all calls for service within the day are assisted properly

Provide the schedule maintenance schedule to the service technician

February 1, 2007 – June 23, 2007

Data Encoder

Delfi Shipping Agency, Inc.

Duties and Responsibilities

Encodes all 201 information of Seafarers on the system

Prepares the scanned documents of all seafarer and provide soft copy and hard copy for the principal

Sept. 1, 2004 – January 16, 2007

Sales Invoicing Clerk

Bonheur Marketing Corp

Duties and Responsibilities

Handles the Multiline account

Encodes all invoices provided by Van Salesman and prepares the invoices for the sales order given by the Key Account Specialist

Monitors the monthly inventory of all the VanSalesman and warehouse

Provides daily, weekly and summary reports to the supervisor of each account

Assist all phone in orders and inquiries from customers/clients and prospect client

June 9, 2003 – April 2004

IT Helpdesk

Compuware Technologies Corp

Duties and Responsibilities

Assists all phone inquiries and provide basic troubleshooting steps to the clients

Records and collate all the service reports from the Service Engineers

Provides monthly reports and summary of all the Service Reports

Provide system updates as needed by the clients

Checks all incoming email and forward it to respective departments

February 27, 2003 – May 31, 2004

Accounting Staff – Reliever

Splash Phils., Inc.

Duties and Responsibilities

Process all check and cash vouchers

Monitors the general ledger and closes the book every month

December 07, 2001 – February 01, 2002

OJT – Data Encoder

Civil Service Commission – NCR

Duties and Responsibilities

Encodes all vacant position from various government and non – government office

Documents all vacant positions from various government and non government office and provide hard copy


Bachelor of Science in Mathematics

Major in Computer Science

1998 – 2002

Far Eastern University

Sampaloc, Manila


Civil Service Professional Eligibility


Computer Literate:

Programming Languages: FoxPro for DOS & Windows, Pascal, Cobol, C++

Visual basic 6, Visual FoxPro

Knowledge in MS SQL Server

Basic to advance troubleshooting of Local Network & Computer

Knowledge in warehouse inventory

Handle various files and sorting files accordingly

Knowledge in POS System used in restaurants & boutiques


Religion : Christian

Birth Date : July 24, 1981

Civil Status : Married

Gender : Female

Father’s Name : Denis F. Villahermosa

Occupation : Tax Consultant

Mother’s Name : Nimfa B. Villahermosa


Thea Defante

Supervisor – Team Lead


Edna Argones

Brgy Councilor

Brgy Singkamas, Makati City

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