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Infrastructure support expert

October 22, 2016

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Aloysius Cyriac

Chandrankunnal,Neeloor PO

Kottayam,kerala 686651

India Mobile-+919********* Email :

Canada Express Entry Application No: E000672407

Experience Summary:

A professional with over 16 years of experience in IT Infrastructure with technical, Infrastructure support, people management, vendor management, compliance audits and project management., management expertise in the build and operations of mission-critical business solutions using IT as a tool.

Currently associated with EY as an infrastructure build co-ordinator.

Competence in strategic management of technical matters with distinction of launching and driving new IT initiatives, re-designing IT infrastructures and achieving business objectives

Excellent knowledge in Windows 2003/08/12. Clustering, AD concepts, trust relations,Group Policy, FSMO Roles DHCP,DNS,WINS,RIS/RAS Concepts, File and Print Server, DFS, Replication.

Comprehensive understanding of networking concepts pertaining to LAN, WAN, IT communication, Networking devices administration and maintenance in multi-platform environments

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Proficiency in managing & auditing Data centers, Server consolidation, Virtualization .

Disaster Recovery using VMware SRM.

Capable of Administering, configuring backup architecture, Symantec antivirus storage infrastructure in ME datacenters.

•Gained exposure in Budgeting for Hosting services .

•Gained significant exposure in Service Delivery and Service Support related processes in production environment

•Skills in people management, recruitment, mentoring, training & development, performance management, vendor management, solution design, procurement etc.

•Achieved compliance in internal audits and external audits with regards to certifications ISO9001, ISO20000, ISO27000

•Leading the well performing team – awarded more than 3 times as the best IT service team during the period 2007 – 2009

•Relevant Engagements

lead designer - Server consolidation, Virtualization in DCs.

Lead for Disaster recovery project in the ME primary DC

Subarea Lead for EMEIA Hosting Services

Subarea Lead Brightstor and Symantec installation /update

Server Infrastructure setup for new offices in Cairo, Libya, Dubai, Manama, Kuwait,Doha

Key roles in Infrastructure support, people management, vendor management, compliance audits and project management.


Operating Systems: Windows NT 4.0 Windows 2000/3/8 Series

EMC Mirrorview, Power path,Navisphere 6

VMWare ESX SRM, VCMS HA, Server Virtualisation products

Database Installation and configuration of SQL Server 7.0 /2000

Messaging services MS exchange 2000/2003,

Remote services Citrix metafram expa,RDP,VNC, R admin,Teamviewer

Monitoring tools Event Log monitoring, IP Switch,Solar winds 8/9,lookatlan

Antivirus tools Symantec products, Mc afee products, Trend micro products

Backup tools CA Brightstor R12.5 NT backup

Trainings Attended : EMC Clariion,ITIL v3

Employment History

Ernst & Young : February 2008 till date

(EMEIA Tier 3 Hosting Services)

CMS Computers : July 2005 to November 2007

(Client – Vodafone)

Team Frontline Limited : August 2002 to June 2005

(Geojit BNP Paribas )

REX Infosytems Pvt Ltd. : May 2000 to July 2002

(Customer care Executive)


Electronics and Communication Engineering PES College of Engg. Mysore 2000

Professional Qualifications

Advanced Diploma in Computer Hardware and Networking from Asset International

Microsoft Certified Systems Engineer in Windows NT/2000

MCP in windows 2003

Cisco Certified Network Associate (CSO18348750)

Personal Vitae

Date of Birth : 17th March 1973

Languages :English, Hindi, Kannada and Malayalam

Passport no : J5246937

Marital status : Married

Place :Kochin

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