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Customer Service Manager

Location:
Bangkok, Bangkok, 10160, Thailand
Posted:
October 21, 2016

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Rommel Vergel Gallamos

* *** ***** ***/* M.** South Pattaya +66 989919716

Nonprue, Banglamung, Chonburi, Thailand 20260 acw6hd@r.postjobfree.com

OBJECTIVE: To work in an environment where my training, experience and skills will best apply for the position.

EXPERIENCE:

2014-Pres Tutorial Expert Pattaya City, Thailand

Teacher/Lecturer

Lecture students on English courses in science, grades 3-9 and social studies grades 3-6.

Check on learning.

Classroom management.

Conduct feedback on progress of English language skills.

2013-2014 Dubai Restaurant Bangkok, Thailand

Manager

Direct supervision of incoming transfers, service, floor control, labor control, supervision of approximately 50 crew members, quality control, chemical safety, filing of orders, food and supplies transfers, accountability of daily records, direct contact of customers daily.

Handled customer service relations on the floor.

2012-2014 Independent Caregiver Bangkok, Thailand /Manila, Philippines

Caregiver Specialist

Giving clients specialized caregiving.

Basic first aide, physical therapy, and medicinal regime.

Complete care for children, elderly people, or the chronically ill.

2009- 2012 Independent Entrepreneur Manila, Philippines

Business Owner

Business owner of a dress shop, internet cafe and cell phone shop, with restaurant.

Compiled reports.

Completed logistics for food and other items for the business.

Overview of filing orders, basic usage of computer operated inventory and menus, physical inventory and control methods, catering of public and private events, publication of marketing memos and general communiqué, cash handling, usage of computer-based publications, public interaction on daily basis.

2007- 2009 Mid-trading Company Buraida Al-quassim, Saudia Arabia

Supervisor/Manager

Approve payments for all company invoices.

Responsible for validating reports and clarifying information to main office.

Interviewing potential employees to obtain quality employees for business.

Making final decisions about menu choices for restaurant.

Dealing with the public on daily basis and conducting independent queries on quality.

Checking on food storage procedures and cooking quality procedures.

Call center supervisor.

2005-2007 McDonald’s Restaurants - Kuwait Kuwaiti City, Kuwait

Store Manager

Direct supervision of incoming transfers, service, floor control, labor control, supervision of approximately 50 crew members, quality control, chemical safety, filing of orders, food and supplies transfers, accountability of daily records, direct contact of customers daily.

Handled cash sales and directed supervision of the daily of US$5000 deposit and ordering of supplies.

2004-2005 UERM Hospital Manila, Philippines

Volunteer-Community Service

Nurse’s aide.

Physical therapy and reflexology.

Give medications and basic first aide.

Assess clients for follow on referral to doctors and clinics.

EDUCATION:

Access University Manila, Philippines

Studied for -

Bachelors of Science Degree in Nursing 2004-2005

Perpetual Health Laguna

Studied for computer science, nursing degree.

SKILLS:

Expert sewer.

Expert singer.

Expert teacher.

Expert in management.

Experience in foodservice management in cross-cultural climate.

Lecture and training expert from private tutoring experience.

Expert mentor and instructor for a multitude of topics.

Expert in Windows/IBM systems, including MS Office programs, EXCEL, WORD.

Macintosh systems experience.

Comfortable in working with cross-cultural climate.

Highly skilled in customer awareness.

Expert with call center customer service.



Contact this candidate