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Customer Service Insurance

Keene, New Hampshire, United States
October 21, 2016

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Leona S. Davis

** ******* **. #***

Keene, NH ***31




To retain a position as a receptionist in a well respected local company. Ted Harris Allstate Insurance Agency, Keene NH 03431 August October 2016

● Fulfil a temporary customer service position.

● Efficient with computer programs

● Comfortable speaking with individuals and works well in a diverse office setting

Allstate specific enrollments for customers with home and auto insurance.

Handled clients adjustments within their policy

Assist clients with getting their on-line personal portal started

Effectively found ways to save customers money and provide exception customer service.

Optimum Financial, Keene, NH 03431 January August 2016

● Background check and fingerprinting

● Confidentiality with handling clients personal information

● Highly skilled with efficiency in multi talking

● Reliable and Punctual employee

● Works effectively with people from diverse professional and cultural backgrounds. Promoted and became Head of the Service Department for Optimum Financial March 2016

Handled Customer requests and claim resolution in a timely manner

Navigated the many insurance company websites for quotes with individual or group enrollments

Scanned and filed email messages

Handling time sensitive documents

Contacting and followed up with top Health Insurance Companies in the North East

Interacted with customers to solve basic problems with their customer service

Updated client Deduction Registers

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