Customer Service Manager
William A. Huffman
Buena Park, Ca 90621
Home 714-***-**** Cell 714-***-****
acw6fn@r.postjobfree.com
Objective: To obtain a position in a company that will utilize my extensive experience in Customer Service and Warehousing, while providing a challenging opportunity as well as personal growth.
Education: Trident Adult Education 1983
Military Background: United States Marine Corps 1983-1987
Honorable Discharge
Special Qualifications:
PC Skills:
MS Windows, MS Office, MS Power Point, AS400 and Lotus Notes.
Experience:
01/15 - 04/15 Orange Coast Pneumatics, Yorba Linda, CA.
Duties Included:
Customer Service/Satisfaction
Purchasing/Inventory Levels
Sales Support
08/08 - 08/14 Bay Advanced Technologies, LLC (Formally Pacific Air Technology, INC.)-Santa Ana, CA. Operations Manager
Duties Included:
Customer Service/Satisfaction
Purchasing/Inventory Levels
Sales Support
Adherence to Corporate Quality Policies and Objectives
Customer Concerns
Work History: Responsible for the operations of the Santa Ana, CA. Facility which included all customer/vendor requirements.
03/93 – 08/08 SMC Corporation of America – Tustin CA. California Distribution, Logistics Manager
Current Duties:
Responsible for yearly budget.
Conformance to ISO9001-2000
On time delivery to customer request.
Adherence to Corporate Quality Policy and Objective.
Daily management of nine employees.
Work history: I began my career with SMC as a customer service representative and shortly there after I was given the task of handling customer claims. I was then promoted to customer service supervisor where I had the responsibility of supervising ten employees.
From Customer Service supervisor I was promoted to West Coast Distribution Manager where I managed eight employees. The distribution center was down sized to a Regional Distribution Center where I again managed eight employees. While managing the RDC, my team and I were able to become the top RDC in the United States with a 98% on time to customer request as well as gaining the confidence of our sales force. The RDC was then moved to Livermore CA. I was then given the Regional Inventory Control position where I maintained the proper levels of inventory to support the West Region. From RICC I was promoted to LA Factory Inventory Manager where I managed all inventory at the facility with a team of ten employees.
The factory inventory was then split into three groups. I managed the finished goods group.
Experience: Coast Pneumatics Inc. - Fullerton CA.
87 – 03/93
Shipping and receiving clerk
Customer Service Supervisor
Contact this candidate