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Customer Service Manager

Buena Park, California, United States
October 21, 2016

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William A. Huffman

**** ****** **

Buena Park, Ca 90621

Home 714-***-**** Cell 714-***-****

Objective: To obtain a position in a company that will utilize my extensive experience in Customer Service and Warehousing, while providing a challenging opportunity as well as personal growth.

Education: Trident Adult Education 1983

Military Background: United States Marine Corps 1983-1987

Honorable Discharge

Special Qualifications:

PC Skills:

MS Windows, MS Office, MS Power Point, AS400 and Lotus Notes.


01/15 - 04/15 Orange Coast Pneumatics, Yorba Linda, CA.

Duties Included:

Customer Service/Satisfaction

Purchasing/Inventory Levels

Sales Support

08/08 - 08/14 Bay Advanced Technologies, LLC (Formally Pacific Air Technology, INC.)-Santa Ana, CA. Operations Manager

Duties Included:

Customer Service/Satisfaction

Purchasing/Inventory Levels

Sales Support

Adherence to Corporate Quality Policies and Objectives

Customer Concerns

Work History: Responsible for the operations of the Santa Ana, CA. Facility which included all customer/vendor requirements.

03/93 – 08/08 SMC Corporation of America – Tustin CA. California Distribution, Logistics Manager

Current Duties:

Responsible for yearly budget.

Conformance to ISO9001-2000

On time delivery to customer request.

Adherence to Corporate Quality Policy and Objective.

Daily management of nine employees.

Work history: I began my career with SMC as a customer service representative and shortly there after I was given the task of handling customer claims. I was then promoted to customer service supervisor where I had the responsibility of supervising ten employees.

From Customer Service supervisor I was promoted to West Coast Distribution Manager where I managed eight employees. The distribution center was down sized to a Regional Distribution Center where I again managed eight employees. While managing the RDC, my team and I were able to become the top RDC in the United States with a 98% on time to customer request as well as gaining the confidence of our sales force. The RDC was then moved to Livermore CA. I was then given the Regional Inventory Control position where I maintained the proper levels of inventory to support the West Region. From RICC I was promoted to LA Factory Inventory Manager where I managed all inventory at the facility with a team of ten employees.

The factory inventory was then split into three groups. I managed the finished goods group.

Experience: Coast Pneumatics Inc. - Fullerton CA.

87 – 03/93

Shipping and receiving clerk

Customer Service Supervisor

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