Sign in

Manager Customer Service

Manama, Capital Governorate, Bahrain
October 21, 2016

Contact this candidate


Vinoth Kumar .S

Flat **, Bldg ***, Road ****

Adliya 327, Kingdom of Bahrain

Cont: +973-********


Personal Details

Date of Birth - 20th April 1988

Nationality - Indian

Religion - Hindu

Marital Status - Single

Passport No./CPR - G8248262 / 880451785

Sponsorship - Sponsored by Company, visa transferable


Looking for a challenging position where I can utilize my qualification, Training and experience, in addition to my interpersonal skills to provide the highest level of customer satisfaction and strive to excel in my role.


Assistant Executive Housekeeper Royal Phoenicia Hotel,

June 2014 onwards VKL Tourism Company Umm Al Hassan, Bahrain.

Four Star Deluxe Hotel with 120 Rooms / 152 Beds with Modern Amenities and all Facilities.

Responsible in maintaining cleanliness of rooms,Public Area + Gardener,Recreation,laundry and appearance of the entire hotel .

Report direct to Room Division Manager/hotel Manager/General Manager

Attend daily morning briefing/Room Division and all management meeting as an when required.

Plan,schedule and ensure special project exercise are implemented accordingly.

Attending and resolving guest complaint.

Organize on the job training and evaluate its effectiveness.

Assist purchase department in selecting suppliers for items related to Housekeeping.

Maintain par stock of guest supplies,chemicals,linens and uniform.

Prepare all monthly report(master) and submit to Finance and Room Division Manager for signatories also to sent by email.

Prepare department budget,room cost and CAPEX.

Ensure safety working procedure are always adhered to by subordinates at all time.(OSHA).

Liaise with heads of other department with regards to operational and administrative needs and aspect of the department in particular and the hotel needs as a whole.

To established and effective control system for lost and found items,keys,linens,chemical supplier,guest supplier and etc..

To personally check all FIT,VIP and show rooms for the purpose hotel inspection,group inspection and etc..

Always be on the looked out for new ideas.

To control on the usage guest supplies,stationary and chemical.

Responsible for the proper maintenance and of all office equipment and surrounding area.

To liaise with F/O on the room discrepancy and closure of room preventive maintenance.

Monitor cost consumption and usage of all housekeeping cost through monthly inventories and P& L .

To assist subordinates during busy and peal periods to ensure guest are not delayed or inconvenience in any matter.

To prepare daily of Pest Control report spraying in guest room/kitchen and all surrounding area(in front/back of the house)and weekly fogging and monthly activities assignment.

Housekeeping Senior Supervisor Hotel Jaya Pushpam

January 2012 – May 2014 Chennai

Responsibilities for the Position

Assist the Housekeeping Manager in leading the housekeeping team.

Help the staff to provide 3 Diamond Service to all guests.

Ensure that all guest rooms and guest areas are clean according to Preferred Standards, and supervise the daily tasks of the housekeepers / house person.

Responsible for supervising the turndown attendants, conducting monthly inventories, and assisting the Housekeeping Manager with additional projects for the betterment of the property. Essential Duties / Job Requirements:

Must ensure that all details of the guest rooms are held according to our Preferred Standards, including but not limited to linens, towels, carpet, tile, walls, glass and appliances, and furnishings.

Two years of prior experience in housekeeping is preferred.

Must be able to work in a high paced environment without compromising attention to detail.

Must be able to train employees effectively and recognize the need for coaching and counseling.

Ability to make quick decisions and posses good judgment.

Must be able to walk / stand for extended period.

Must be able to assist guests with any challenges to create a positive and memorable experience.

Good listening skills required.

Good interpersonal skills required.

Ability to work well with a team and individually without constant supervision.

Ability to multi-task in a very high paced environment.

Ability to remain calm and professional at all times.

Creative problem solving skills.

Excellent organizational skills.

Must be knowledgeable of all in-house events and resort activities.

Report all safety hazards and suspicious activities to Manager.

Know and understand all safety procedures and expectations as well as know their role in an emergency event.

Solid understanding of the different operations of the department as well as interdepartmental communication with Engineering, Food and Beverage, and the Front Desk.

Housekeeping Supervisor Hotel Chandra Park

February 2009 – December 2011 Chennai

Responsibilities for the Position

Inspect level of cleanliness and report issues to the management

Assist in scheduling of staffs according to projected staffing requirements

Respond to guests’ requests and complaints

Report needed repairs to the maintenance staff

Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas

Coordinate supplies of linen etc. in order to maintain sufficiency

Report lost and found articles

Maintain linen carts and supplies as necessary.

Housekeeping Room Attendant The Leela Palaces, Hotels and Resorts

March 2007 – January 2009 Bangalore

Responsibilities for the Position

Cleaned rooms and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, counters, and floor surfaces

Striped and made beds, and changed bed linens

Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves

Refilled amenities, linens, and supplies in visitor room

Signed for room keys, retrieved, pushed to assigned rooms and restocked heavy cart

Adhered to cleaning measures and instructions for use of chemicals and cleaning agents

Cleaned and washed all assigned rooms and bathrooms

Replaced all services and linens in keeping with hotel standards

Kept cart and linen closets clean and arranged

Qualification and skills

Diploma in Hotel Management and Catering Technology (SISI Catering Institute) Madurai.

Life Saver (When-It-Strikes Crisis management (Pvt.Ltd) Bangalore


Operating Systems: WINDOWS XP, 2000, WINDOWS 7, WINDOWS 8,WINDOWS 10

Operating knowledge of IDS 'Fortune Suite of Integrated Solutions hotel software and Epitome Management System

Computer Knowledge: MS Word, Excel, PowerPoint, Outlook Express, Internet

Additional Qualifications and Trainings

Industrial Exposure Trainee


November 2005 – March 2006 (5 months)Kovalam, Kerala


Mr. Steven Lobo, Executive Housekeeper, HABARA HOTEL & RESTAURANT MANAGEMENT W.L.L, Bahrain Email:

Mr.Sathis Kumar, Head of the Department, HOTEL JAYA PUSHPAM, Chennai.

I Hereby certify that all the above information’s and true and correct under the belief of my knowledge.

Vinoth Kumar.S

Contact this candidate