Resume

Sign in

Technician Desktop Support

Location:
Hammond, Indiana, United States
Posted:
October 21, 2016

Contact this candidate

EDWARD DWYER

*** * ******** ******* ******* IL 60614 773-***-**** acw6ec@r.postjobfree.com Efficient, Technically-Proficient IT Professional

Offering extensive experience, a distinguished track record, and demonstrated abilities in Information Technology; areas of expertise include: Computer Technician/Support – Systems Administration – Network Administration Career Summary

Dedicated professional with extensive phone, email, remote access, and hands-on help desk and network administration experience

Broad knowledge and experience in assisting with the management of the performance and security of LANs and WANs at client and server level

Proven ability to work independently or as an integral part of a team to achieve objectives effectively in high-pressure settings to meet deadlines

Extensive experience in developing operational plans to meet organizational goals; ability to effectively communicate with all levels of management, end users, and team members

Organized, detail oriented and committed to delivering superior quality work; proactive, hard working, and focused; outstanding troubleshooter Technical Competencies

Operating Systems/Server

Windows 3.1 through 10 and Server 2000 – Administration, Installation, Desktop & Remote Support, Configuration & User management, Administering print services, Tape backup & restore Software

Office: MS Office up to 2013, OpenOffice, LibreOffice, WordPerfect

Browsers: MS IE to v11 and Edge, Firefox to v47, Google Chrome to v50

Anti-Virus/Spyware: Norton, AVG, Avast, McAfee, Spy-Bot, AdAware, Malwarebytes

Help Desk Software: JIRA, iTrak, Remedy, Clarify, Vantive, Track-It

Email: Outlook, Lotus Notes, Thunderbird, Groupwise

Remote Support: pcAnywhere, LANDesk, RealVNC, MS Remote Assistant, DameWare

Miscellaneous: MS Lync, Active Directory, Ghost, Adobe Reader, Citrix, and many others Hardware

All makes and models of PCs, laptops, & printers, Cisco routers, Thin Clients, Modems, Tape drives, Scanners, Flash Drives, Cameras, CD-RW/R/DVD drives, BlackBerry – Installation, Troubleshooting, Repair, Maintenance, and Support

Network/Protocols

TCP/IP – IPX/SPX – FTP – DHCP – DNS – ISDN – VPN – POP – SMTP – HTTP – WAN – LAN Employment Chronology

FEB 16 – MAY 16 Express Employment Professionals – Windows 7 Migration Specialist at Societe Generale – Primarily responsible for imaging and configuring HP desktops for WIN 7 migration OCT 15 – DEC 15 Collabera Inc. – Customer Engineer (PC Field Technician) for Dell/Unisys – Primarily responsible for Dell laptop and desktop hardware break-fix throughout downtown Chicago DEC 14 – DEC 14 The Go2IT Group – PC Technician at City of Chicago – Installed approximately 600 DVD-ROMs into new HP All-in-One desktops at various locations AUG 14 – SEP 14 Robert Half Technology – Information Security Administrator at Franciscan Alliance – Provided IS administration for all users and groups for payer web sites and non-standard FAIS applications (ie. Receivables Edge). Performed tasks of defining users to all systems, granting access rights and troubleshooting security issues. APR 14 – APR 14 Peak Systems – Migration Tech at UBS – Windows XP to 7 and Day 1 Support OCT 12 – APR 14 While IT career searching, supplemented income with non-IT work SEP 12 – SEP 12 SmartSource – POS Tech at Home Depot – Replaced Paint Dept. PCs JUN 11 – JUN 11 Modis – Printer Technician at CBS – Uninstallation of Canon & Epson printers; configuration of replacement HP models

OCT 10 – OCT 10 SmartSource – TV Technician at Norwegian American Hospital – Replaced Philips TV Inverter Boards

JAN 10 – JAN 10 Paradigm Technology – PC Technician at NW Hospital – Set-up relocated PCs JUL 09 – JUL 09 Insight Global – Lead Technician at Wamu/Chase Bank – Led conversion of Wamu PCs and peripherals to Chase standard

JUN 09 – JUN 09 TeleSight – Phone Interviewer – Outbound call center conducting surveys JUL 08 – OCT 08 Apex – Desktop Maintenance Technician at Northern Trust Bank – Facilitating installations, relocation, and removals of desktops, laptops, and Avaya phones in a banking environment; heavily utilizing Lotus Notes, LANDesk, Remedy, Acrobat, Office FEB 07 – MAR 08 Apex – Desktop Support Engineer at Navigant Consulting – Resolved printing and application (Windows 2000/XP and Active Directory in a LAN environment) issues; Resolved access issues for local and remote users; restoration of user data; configuration of new laptops OCT 06 – JAN 07 KForce – Desktop Support Technician at Chicago Sun-Times – Achieved set-up of new HP printers and desktops; restarting of stalled server apps; email and printer configuration on PCs & MACs; some Active Directory administering AUG 06 – SEP 06 SmartSource – PC Technician at RGIS – Achieved unpacking, imaging, set-up, and configuration of Dell PCs

JUL 06 – AUG 06 SmartSource – POS Technician at Brookfield Zoo – Achieved removal of old POS equipment; installation, configuration, and testing of new hardware JUL 04 – MAY 06 ValCom – PC Technician at ALA – Achieved rollout of over 200 new HP PCs and Toshiba laptops as well as end user support mainly with hand held devices and software issues JUL 04 – JUL 04 Instant Technology – XP Migration Tech at Bank One – Hardware swapping, backup/restore, and some manual configuration such as printers & department specific software JUN 04 – JUN 04 The Computer Merchant Ltd – Desktop Migration Technician for HP at Marsh USA – Imaging and Day 1 Support of WIN XP, Remedy, Microsoft Remote Assistance, pcAnywhere, Nero 6, Lotus Notes 6.5, ACT!, Palm Desktop, & IBM AS/400 Client MAR 04 – MAR 04 Kforce – POS installer at Sur La Table – Achieved installation and configuration of IBM cash registers, desktops and server, HP printers, digital camera, and US Robotics modems AUG 03 – AUG 03 Kforce – XP Migration Technician at 2 WaMu and 1 Wachovia Securities sites – Hardware swapping and some manual configuration including printers JUL 03 – JUL 03 The Computer Merchant Ltd – XP Migration Technician for HP at Bank One – Hardware swapping, backup/restore, and manual configuration such as printers per instructions AUG 01 – JUN 03 EDS Inc – Remote Application Systems Support – Monitored, configured, and serviced 20 server and 70 workstation mix of NT and 2000; Nightly LAN shutdown/restart; backup/restore using CA BrightStor; Created PDC, BDC, print server, and user profiles on new IBM machines; Improved, updated and revised help desk policy and procedure manual NOV 00 – AUG 01 Pace Staffing – Desktop Support Engineer at USFreightways' HQ – Resolved phone, email and in-house technical support requests for 100+ freight forwarding sites worldwide; Level II Blackberry, VPN, AD, Citrix, Terminal Server, and Exchange admin; some UNIX; provided after-hours on-call support; traveled to Romeoville and Philly for LAN upgrades; improved, updated, and revised help desk policy and procedure manual

AUG 00 – OCT 00 Ramzey Technology Group – Install Technician for AT&T Broadband – Responsible for mentoring 5 co-workers while achieving 100+ installations of high-speed cable Internet access, often new coaxial drops

JAN 00 – AUG 00 Lias Tech – WIN 2000 Migration Technician at Boise Cascade – Achieved roll- out of 200+ Compaq PCs, upgrading “dumb terminals” to WIN 95 workstations onto a Novell network Professional Development

Dell Certified Systems Expert

Network+, A+, and Server+ (certified)

Learning Python (in progress online)

Learning MySQL (in progress online)

Completed self-study of MCSE 2000 (not certified)

Intro to Local Area Networks and Protocol Analysis (Prairie State College)



Contact this candidate