Iliana C. Ortega

***** ***** ********* ** - ** Paso, TX 79936 - 915-***-**** - acw6eb@r.postjobfree.com

OBJECTIVE

To work in a professional and beneficial industry and environment, that allows its employees the opportunities to learn and advance as professionals.

PROFESSIONAL EXPERIENCE

BILINGUAL REASEARCH SERVICES

Customer Services Representative, August 2003 – June 2008

As a Customer Service Representative I was primarily responsible for taking survey’s for different companies pertaining to certain products

Inquired on political survey’s dealing with different candidates during election times.

In addition I also answered a wide variety of questions for certain companies and gave feedback on polls and surveys to aide with company research

As well as assist in human resources and with the new hires at the end of every month

OUR LADY OF THE VALLEY

Cafeteria Services, June 2008 – September 2008

I took part in food preparation, I also calculated the inventory of food for daily preparation of meals, as well as taking part in the making and revising in cafeteria schedules

INTEGRITY ASSET MANAGEMENT / DOS SANTOS APARTMETS

Leasing Agent, November 14, 2008 – October 1, 2012

Fulfilled the requirements of having new leases and renewing contracts on existing leases

Maintaining paperwork up to date and well organized in the office

Built relationship with residents that entail trust, which led to a great work environment filled with positivity

INTEGRITY ASSET MANAGEMENT / ASHTON PARKE APARTMENTS

Manager, October 1, 2012 – June 15, 2014

Was promoted to a Manger from a leasing agent and was given the opportunity to run my own property

Performed all of the tasks required of me in a timely and efficient manner

Kept new leases coming in to the property as well as renewing the existing leases

Addressed any resident complaints in a timely manner and managed to always find the best solution for the situation

INTEGRITY ASSET MANAGEMENT / CELINA PLAZA APARTMENTS

Property Manager, June 15, 2014 – Present

Negotiate new leases and renegotiated existing leases and subcontracts, resulting in positive cash flow

Perform resident credit checks, complaint resolution, and evictions

Prepare and file small claims court actions, as well as maintain rental collection records and deposited rent payments

Managed accounts receivable including billing and invoicing

Work as liaison between property managers and residents to monitor delinquencies, reconcile resident billings. Rent units, prepare advertising, order rental signs, show apartments, work with resident applications and rental agreements, and accept deposits. Collect and process applications for lease also collect security deposits and rents

Address resident complaints in a timely manner, as well as supervising renovations within occupied and unoccupied units

Make collection calls on delinquent clients and arrange payment plans

EDUCATION

EL PASO APARTMENT ASSOCIATION, EL PASO, TEXAS

2012, NALP, National Apartment Leasing Professional

LEASING WORKSHOP COURSE, EL PASO, TEXAS

2011, Integrity Asset Management

EASTWOOD HIGH SCHOOL, EL PASO, TEXAS

2002 – 2006

Student Council my freshman and sophomore year

SKILLS

Everyday Business Etiquette, Community Relations, Inventory, Filing, Building and Leading Teams, Communications, Computer Literacy, Conflict Resolution, Cultural and Economic Diversity, Decision Making, Deadline Dependent Task Completion, Enthusiasm Creation, Leadership/Supervision, Office Management, Planning / Scheduling, Problem Resolution

HONORS

Manager Of The Year 2013 Integrity Asset Management

Integrity Attitude Award 2012 Integrity Asset Management

Leasing Of The Year 2011 Integrity Asset Management

References upon request

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