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Customer Service Management

New Orleans, Louisiana, United States
October 21, 2016

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Maude Young

***** *-** ******* **. #****

New Orleans, LA 70128



To whom it may concern:

I am applying for a position at your company. I’ve been in the field of management for over 15 yrs. I possess a solid background and training in areas where team management expertise, administration, organization, interpersonal communication and motivation are required. I am also an individual that’s always seeking knowledge and willing to share my experiences’ and knowledge with others.

I would be grateful for an interview to discuss the specific ways in which I could help your organization. If you have any query related to my work and educational background, please do call me at 504-***-**** or email me at

I am thankful that you read my letter and please do consider me for the position.


Maude Young

Maude Young

12345I-10 Service Rd #2406 New Orleans, La 70128 504-***-****


To obtain a position with a leading company where my vast skills and education will be utilized to become a top contributing employee.

Skills & Abilities

Experienced Housing Counselor

•Strategic Problem Solving •Leadership •Computer Experienced

•Case management •OSHA Certified

Housing Counselor experienced in working in a high performance environment; exceptionally well organized with an outstanding success in building and maintaining relationships. As a housing counselor, I believe that effective communication skills, both written and verbal demonstrate great management abilities. Some of my characteristics also include detail oriented and resourceful, committed to superior customer service, ability to multi-task and self- motivated to achieve both personal and corporate goals.


Housing Counselor Housing Authority of New Orleans Sept 2011- Aug. 2016

• Reviewed waiting list to determine eligibility of applicants

• Conduct eligibility interviews with applicants

• Determine correct rental amount

• Enforce guidelines given by HUD (Housing Urban Development)

• Issue vouchers and brief voucher holders

• Communicate, investigate and resolve participants concerns or questions

Receptionist/ Customer Service Housing Authority of New Orleans May 2009- Sept 2011

• Greet and assist clients by providing section 8 information

• Notify clients of missing documents

• Meeting the needs of clients by contacting them for updates, issuing vouchers, placing faxes or emails in the appropriate client file

Preservation Coordinator Cyprexx Service Feb 2006- Sept2008

• Field manager for foreclosed properties

• Communicate with field reps and clients daily

• Review pictures of properties once cleaned and ready for the market

Customer Service Coordinator Stewart Enterprise, Inc. Jun 2001- Dec 2005

• Review and approve cancelled or delinquent accounts

•Mange team members to ensure their daily task were completed

• Complete weekly time sheets


University of Southwestern sept 1975- Dec 1978

OSHA Basic Health and Safety Training 1995

Management Seminar 16-hrs 2005

Total Quality Management Seminar 80-hrs 2008

Housing Choice Specialist Certification 2011

References available upon request

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