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Manager Service

Talisay, CALABARZON, Philippines
October 21, 2016

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*** *** **. *** ******, Grace Park, Caloocan City

Contact No: +639**-***-****

Email Address:


To enhance my acquired skills and find further exposure in customer relations in a multi level environment with international exposure.


Proficient in MS Office applications and internet web browsing.

Can work effectively in a fast paced environment and under extreme pressure.

Capable of speaking in English, Filipino, Russian and Arabic

Product Selling

Work History


Elias Restaurant

Chef Florabel Group of Restaurants

Upper Ground Floor, Robinsons Magnolia, New Manila, Quezon City May 2016 – Present


Fine Dining Restaurant

Autograph Collection Hotel by Marriot

Dubai Marina Jumeirah United Arab Emirates

January 2015 – October 2015


Al Habtoor Grand Beach Resort & Spa (Fish Bazaar Thai Seafood Fine Dining Restaurant)

Dubai Marina Jumeirah United Arab Emirates

January 2014 – December 2014


Bin Majid Hotel and Resorts

Al Jazeera, Ras Al Khaimah, United Arab Emirates

December 2012 – December 2013


Ras Al Khaimah, United Arab Emirates

October 2011 – November 2012

Job Description

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Maintain clean and orderly checkout areas.

Process merchandise returns and exchange.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Resolve customer complaints.

Accept reservations or requests for take-out orders.

Compile and maintain non-monetary reports and records.

Keep periodic balance sheets of amounts and numbers of transactions.

Post charges against customer’s or staff accounts.

Stock shelves, and mark prices on shelves and items.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Take beverage orders from serving staff or directly from patrons.

Serve wine, and bottled or draft beer.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Order or requisition liquors and supplies.

Plan, organize, and control the operations of a cocktail lounge or bar.

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Provide excellent food and beverage service for banquet events

Assist with set-up of tables, linens, chairs, etc, for full service of banquet events

Maintain knowledge of policies and procedures

Maintain sense of urgency when on the service floor

Maintain back of the house, front of the house and side work duties for overall productivity of banquet events

Maintain positive and professional attitude

Follow Health and Safety practices at all times

Complete all other assigned duties when necessary

Maintain clear and open communication between all staff members for overall event success.


2008 - 2010 Philippine Maritime Institute

419 W. Burke Street, Manila

Custom Administration

Trainings Attended

Hazard Analysis Critical Control Point (HACCP) Training

Wine Selling

Story of Wine

Silver Service Training

How To Handle Guest Complaint

Exceeding The Guest Expectations

Mocktail Training

Cocktail Training

Coffee Training

Telephone Etiquettes

Beer Training

Lavaza Coffee Training

Excellence of Service

Health and Safety Training

Trainings and Seminars Attended

Personal Information

Birthday : October 17, 1990

Age : 25 yrs. old

Civil Status : Single

Nationality : Filipino

Languages Spoken : English, Filipino, Arabic, Russian Character References

Stefan Cretu

Asst. F & B Manager

Acacia Hotel

Ras Al Khaimah, UAE

Arnold Arjona

Bar Supervisor

Rotana Hotels and Resort

Fujairah, UAE


Mr. Riva Yoga

Asst. Restaurant Manager

Al Habtoor Grand Beach Resort & Spa (Fish Bazaar)

Dubai Marina Jumeirah United Arab Emirates


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