Manager Service
Resume:
FRANCIS ANGELO F. RICANOR
*** *** **. *** ******, Grace Park, Caloocan City
Contact No: +639**-***-****
Email Address: acw6by@r.postjobfree.com
Objective
To enhance my acquired skills and find further exposure in customer relations in a multi level environment with international exposure.
Skills
Proficient in MS Office applications and internet web browsing.
Can work effectively in a fast paced environment and under extreme pressure.
Capable of speaking in English, Filipino, Russian and Arabic
Product Selling
Work History
BARTENDER
Elias Restaurant
Chef Florabel Group of Restaurants
Upper Ground Floor, Robinsons Magnolia, New Manila, Quezon City May 2016 – Present
BARTENDER
Fine Dining Restaurant
Autograph Collection Hotel by Marriot
Dubai Marina Jumeirah United Arab Emirates
January 2015 – October 2015
WAITER / BARTENDER
Al Habtoor Grand Beach Resort & Spa (Fish Bazaar Thai Seafood Fine Dining Restaurant)
Dubai Marina Jumeirah United Arab Emirates
January 2014 – December 2014
CAPTAIN WAITER / BARTENDER
Bin Majid Hotel and Resorts
Al Jazeera, Ras Al Khaimah, United Arab Emirates
December 2012 – December 2013
CAPTAIN WAITER / BARTENDER / BANQUETS-IN-CHARGE / COFFEE MAKER Acacia Hotel
Ras Al Khaimah, United Arab Emirates
October 2011 – November 2012
Job Description
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Maintain clean and orderly checkout areas.
Process merchandise returns and exchange.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Resolve customer complaints.
Accept reservations or requests for take-out orders.
Compile and maintain non-monetary reports and records.
Keep periodic balance sheets of amounts and numbers of transactions.
Post charges against customer’s or staff accounts.
Stock shelves, and mark prices on shelves and items.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Take beverage orders from serving staff or directly from patrons.
Serve wine, and bottled or draft beer.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Order or requisition liquors and supplies.
Plan, organize, and control the operations of a cocktail lounge or bar.
Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Provide excellent food and beverage service for banquet events
Assist with set-up of tables, linens, chairs, etc, for full service of banquet events
Maintain knowledge of policies and procedures
Maintain sense of urgency when on the service floor
Maintain back of the house, front of the house and side work duties for overall productivity of banquet events
Maintain positive and professional attitude
Follow Health and Safety practices at all times
Complete all other assigned duties when necessary
Maintain clear and open communication between all staff members for overall event success.
Education
2008 - 2010 Philippine Maritime Institute
419 W. Burke Street, Manila
Custom Administration
Trainings Attended
Hazard Analysis Critical Control Point (HACCP) Training
Wine Selling
Story of Wine
Silver Service Training
How To Handle Guest Complaint
Exceeding The Guest Expectations
Mocktail Training
Cocktail Training
Coffee Training
Telephone Etiquettes
Beer Training
Lavaza Coffee Training
Excellence of Service
Health and Safety Training
Trainings and Seminars Attended
Personal Information
Birthday : October 17, 1990
Age : 25 yrs. old
Civil Status : Single
Nationality : Filipino
Languages Spoken : English, Filipino, Arabic, Russian Character References
Stefan Cretu
Asst. F & B Manager
Acacia Hotel
Ras Al Khaimah, UAE
acw6by@r.postjobfree.com
Arnold Arjona
Bar Supervisor
Rotana Hotels and Resort
Fujairah, UAE
Mr. Riva Yoga
Asst. Restaurant Manager
Al Habtoor Grand Beach Resort & Spa (Fish Bazaar)
Dubai Marina Jumeirah United Arab Emirates
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