Sign in

customer service agent

Hayward, California, United States
October 21, 2016

Contact this candidate


Romika Pahalad

***** ***** *****

Hayward, CA 94542

Phone: 510-***-****

Customer Service / Front Desk

Objective Very motivated individual with professional attitude that is looking for a new

Challenges in this profession .I am a very ambitious and confident person that

Take pride in my work and commit to provide excellent customer service skills.

I will be an exceptional employee exercising self initiative you can be assured. I I am very detailed oriented

and a strong communicator with superb ability to

Comprehend clients concerns and identify solutions. I have a can do Attitude.

Experience Customer Service Representative (Front Desk)

2015 to present - Hilton / Homewood Suites, Oakland, CA.

Provide a maximum quality of service to all hotel guests.

Kept records of all availability and guest accounts post charges to room ledgers.

Verify and update reports, date stamp, arrange and track incoming mail.

Make changes and confirm guest reservations by means of On Systems.

Customer Service Representative (Front Desk)

2012 to 2014 -Quality Inn, Hayward, CA.

Welcome guests with a positive, enthusiastic, friendly attitude.

Handle check-ins issued keys and make changes and confirmed reservations

Kept records of all availability and guest accounts post charges to room ledgers.

Professionally answer all customer requests in a timely manner.


1996 to 2001 - Doubletree Hotel, Monterey, CA.

Excellent communication and written skills.

Quick response time on all requests.

Ensure all calls transferred to hotel guest timely manner.

Prepared and updated all posted information throughout the hotel.

Sent received and relayed faxes to appropriate personnel.

Coordinated with maintenance and janitorial staff to resolve customer complaints.

Responsible for answering incoming calls via MERIDIAN PBX CONSOLE .

Skills Used : Customer Service.

Accomplishments : Team Lead.

Education : Monterey Peninsula College

1996 to 2001

Hotel & Hospitality Management Skills.

AA Social and Behavioral Science in Communications and Sales.

Grammar High School.

1984 1988

Suva, Fiji Islands.

References : Available upon request .

Contact this candidate