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Customer Service Manager

Location:
Concord, North Carolina, United States
Salary:
$95,000
Posted:
October 21, 2016

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Resume:

HUGUES ANTOINE, P.E.

**** **** ***** ***** • Greensboro, NC 27455 • 336-***-**** • acw6a7@r.postjobfree.com

MECHANICAL ENGINEERING MANAGER

I have a demonstrated success record in:

Directing, supervising and providing technical advice to staff, delegating work orders, priorities, procedures, methods and schedules and monitoring and evaluating job performance.

Supporting, monitoring, and coordinating the execution of start-up and commissioning activities on plant equipment and systems.

Monitors energy usage, recommends improvements and implements cost savings initiatives.

Seeking efficiencies and promoting continuous improvement.

Conducting necessary coaching, trainings and meetings with staff to include, but not limited to, safety procedures, work in progress, staff requests, events and proper compliance with policies, procedures and applicable codes.

Developing, proposing, and evaluating equipment modification and plant improvement /optimization, as necessary.

Assuring compliance with policies, procedures and all applicable OSHA, state, local and company codes.

Directing, coordinating, and scheduling subcontractors’ activities to meet projects deadlines.

Conferring with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or facilities problems.

Preparing contracts and negotiating revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.

Preparing and submitting budget estimates, progress reports, or cost tracking reports.

Interpreting and explaining plans and contract terms to administrative staff, workers, and clients, representing the organization.

Planning, organizing, or directing activities concerned with the construction or maintenance of structures, facilities, or systems.

Inspecting or reviewing projects to monitor compliance with building and safety codes, or other regulations.

CORE COMPETENCIES

oMechanical Operations Management

oBudget Management

oProject /Program Manager

oOSHA Laws Compliance Manager

oMaterial Handling Equipment

oService Contract Review

oPreventative Maintenance

oCorporate/State/Federal Compliance

oProperty Manager

oInvoices/AP/AR

oScheduled Inspections

oFederal/State/Local Regulations

oWorld Class Customer Service

oIndependent Judgment

oSupplies Ordering/ Inventory

oIndustry Meeting Participation

oConsistently Meet Deadlines

oConfidentially/Diplomacy

oOrganized Multi-Tasker

oMS Office: Word, Excel, PP, Access

HIGHLIGHTED CAREER SKILLS

Registered Professional Engineering License in two states, OSHA certificate in General Industry Safety & Health, and Construction Safety & health, APPA Institute for Facilities Management certificate of graduation.

Building and Construction Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services

Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.

PROFESSIONAL EXPERIENCE

GULFORD COUNTY SCHOOLS, Greensboro, NC

Program Administrator III – Energy / HVAC Aug. 2013 to Present

Ensures that all utilities including electricity, natural gas, and water, are properly and efficiently utilized by facilities within the school system

Responsible for the District’s HVAC control and energy tracking computer system

Work closely with HVAC Department and external vendors to track energy usage and environmental controls

Monitor and maintains proper air quality levels within all facilities

Assist with determining air quality and health risk impacts of emissions caused by energy use and produce documentation of these activities to support compliance with Federal, State, and Local Environmental agencies

Manages the utility budget, develops and negotiates contracts and energy conservation initiatives

JOHNSON CONTROLS, Inc. / GLAXOSMITHKLINE, Durham, NC Feb. 2011 to Nov. 2012

Sr. Energy Services Program Manager

Supervised a staff of six Energy Engineers, and Data Analysts. Managed the delivery of energy/sustainability, and foot print reduction program for a client across multiple sites. Program activities included:

Energy use/cost & carbon emission tracking & forecasting, reducing utility consumption over 20% a year.

Utility billing reconciliation

Client cultural change / communication support

Green Compass assessment support

Energy savings projects (EPC Model)

Budgeting & Supply consultation

Operational Energy Management Program

VIRGINIA COMMONWEALTH UNIVERSITY, Richmond, VA May 2009 to June 2010

Director of Engineering & Utilities

Managed through subordinate supervisors VCU’s steam, electricity, and other utility systems, central building automation, access control, work reception and management system.

Directed the 24-7 staffing operation center, and customer service center.

Supervised energy consumption reduction initiatives, and day to day service support contracts.

Served as university engineer for preparation of work scopes, and selection of consultants.

NORTH CAROLINA A&T STATE UNIVERSITY, Greensboro, NC Oct. 2006 to April 2009

Assistant Physical Plant Director

Forecasted emergency needs for facility operational budgets for building upkeeps and special projects.

Coordinated with Facility Design & Construction Department to ensure that Physical Plant requirements are incorporated.

Interacted with all levels of administration to addressed and resolved facilities’ issues.

CITY COLLEGE OF NEW-YORK, New-York, NY May 1999 to Sept 2006

Project Manager II

Developed and maintained effective working relationship with the C.O.O., city and state agencies, Deans, Chairs of various faculties.

Managed capital projects, and modifications, reconfigurations of animal research facilities, and replacements of major mechanical equipment.

Rehabilitated campus wide fire alarm systems, roof replacements, addressed A.D.A. related issues.

NYC DEPT. OF ENVIRONMENTAL PROTECTION, New-York, NY May 1988 to May 1999

Mechanical Engineer

Monitored contractors' compliance for the installation of mechanical equipment for a $l billion water treatment plant.

Started up and tested air handling units, environmental equipment, water distribution, and cogeneration systems, controls systems.

Processed payment requisitions, prepared and negotiated design and field change orders.

EDUCATION & CERTIFICATIONS

North Carolina A&T State University & John Deere Lean Academy

2013

40 Hours Lean Manufacturing Certificate

APPA Institute for Facilities Management

2010

Certification

North Carolina Board of Examiners

Professional Engineering Registration (Certificate #: 035285)

2009

North Carolina State University McKimmon Center, Raleigh, NC

2007

Diploma in Facilities Engineering Management

University of the State of New York, Education Department

1999

Professional Engineering License (License #: 077054)

NYU Continuing Education, New York, NY

1988

Certificate in the Design and Selection of H.V.A.C. Systems & Equipment

Pratt Institute, Brooklyn, NY

1986

Bachelor of Science in Mechanical Engineering



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