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Customer Service High School

Mesa, Arizona, United States
October 23, 2016

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*** * ****** ** #*** Mesa AZ ***** 480-***-****

Brandy Michelle Strunk


I am looking to obtain a job at an established company that will challenge me as well as provide me with the opportunity to grow within the company.

Professional Highlights

Credit Management: Accounts Receivables and Accounts Payables

Certified in QuickBooks (2015)

Detail Orientated.

Multi-Tasking: Ability to operate more than one system / account at a time


Problem Solving with consumer / vendor Accounts

Detail oriented in recording keeping

Maintain Accurate and complete records of customer Accounts

Account Reconciliation for consumer / vendor Accounts

Payroll entry for both employees and vendor accounts

Providing weekly and end of month financial reports to management

Use of Microsoft Outlook : Send and receive emails, schedule appointments via the calendar

High levels of customer service

Conflict and problem resolution for consumer / vendors

Negotiation Skills

Peer Coaching

Knowledge and process of COD Payments from both consumer / vendors

Sending and Receiving of Fax’s and knowledge of fax machine

Knowledge / use of mailing machine to process outgoing mail.

Knowledge of sending shipments out via Federal Express, UPS, OnTrac, USPS

Forecast Daily results

Invoicing of consumer / Vendor accounts

Researching incorrect billing for consumer / vendor accounts

Auditing and quality control of records for both consumer / vendor accounts

Collections : Posting of payments for consumer/vendor

Invoicing: Creating invoice for vendor accounts\


Microsoft Excel

Microsoft Word

Microsoft Power Point

Conflict Resolution

Negotiation Skills


Data Processing

Accounting Knowledge

Quick Books Pro/Non Profit

Peachtree Accounting Programs

Great Plains Accounting Programs

Detail Oriented

Able to Multi-task

Employment History

Data Administrator/ Quality Assurance/ Vendor Relations

OnTrac Shipping, Phoenix AZ

November 1, 2012 to Present

Bookkeeper/front office

BCS Distribution

Mesa AZ

May 1, 2012 to October 31, 2012

Driver Settlement Payroll Specialist

OnTrac Shipping

Phoenix AZ

October 1, 2011 to May 1, 2012

Customer Service

Verizon Wireless

Chandler AZ

March 2008 to September 2011

Accounts Receivable Specialist

Adecco Services

Phoenix AZ

July 2007 to March 2008

Credit Consultant Directory Assistance Operator

Qwest Communications

Phoenix AZ

April 10,1989 to February 28, 2007


Some College

Mesa Community College

Did not graduate

High School Diploma

Westwood High School

General Diploma

Volunteer Experience

Girls Scouts of America

11 years volunteering with my daughters girl scout troop


References are available on request.

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