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Customer Service Representative

New York, New York, United States
October 23, 2016

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Sharon E. Robinson


Skills Summary:

Experienced, Dedicated and Focused Administrative professional who excels at prioritizing, multitasking and following through to achieve goals. Effectively managed office operations, utilizing the following skill sets:

Computer Proficiency: In depth knowledge of Microsoft Office software

Ability to learn new software applications

Communicate effectively with staff/executives – Effective verbal/written communication skills

Attention to detail, excellent planning, organizing and time management skills

Customer-service orientation


Problem Solving/ Conflict Resolution

Fluency in Spanish


Globe College, Business Management

Long Island University Brooklyn Campus, Business Administration, 1994-1997

Employment History:

GOF Limo Corp: Administrative Assistant 2015- 2016 Brooklyn, New York

Answer phones and route appropriately

Greet and meet clients

Schedule meetings

Sort incoming /process outgoing mail, Fed Ex, & Ups deliveries

Order and track office and break room supplies

Collaborate with office personnel

Related Management Front Desk Reception/Office Assistant 2009 – 2013, New York, NY

Provided administrative support such as organizing meetings and conferences

Scheduled daily appointments, sorted incoming, and outgoing mail, FedEx and UPS deliveries

Ordered and tracked office supplies

Collaborated with office personnel and assisted in other departments with special projects

Legacy Infiniti LTD Customer Service Manager 2007- 2008, Long Island, NY

Handled customer’s complaints in a professional manner

Handled business transactions and customer billing and sales inquiries

Monitored and handled call volume

Maintained daily call log

Waste Management Customer Service Representative 2005-2006, Brooklyn, NY

Handled high call volume

Generated correspondence and processed orders for waste removal

Scheduled waste disposal collection and recycling removal

National Grid Customer Service Associate 2003-2004, Brooklyn, NY

Handled High call volume

Handled various administrative duties

Processed orders and generated correspondence

Documented customer interaction into database

Provided response to customer inquiries regarding accounts

Handled delinquent accounts and arranged payment plan with customer

Thrifty Car Rental Customer Service Representative 2001-2002, Brooklyn, NY

Handled high call volume

Scheduled rental agreements

Performed various administrative duties

Resolved customer complaints

Provided response to customer inquiries regarding account

IDT/Net 2 Phone Customer Service Rep/Sales Rep 1997-2000, Hackensack, NJ

Performed various administrative duties

Handled high call volume in a call center environment

Documented customer interaction into database

Provided customer with product information

Set up new accounts

New School for Social Research Data Entry Associate 1994-1997, New York, NY

Upgraded student record

Performed administrative duties

Answered incoming calls, distributed mail to correct departments

Mailed correspondence and registrations information to students

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