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Customer Service Data Entry

Missouri City, Texas, United States
October 23, 2016

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Lisa Littlefield

**** * ***** **** **

Missouri City, TX 77459

Summary of Qualifications

Ten plus years of providing office administrative and clerical support. Skilled in word processing and accounting software, including Peachtree and Microsoft Office. Accustomed to meeting tight deadlines. Excellent telephone, filing, interpersonal and organizational skills. Proficient at data entry, customer service, sales, communications, public relations and clerical work.

Work Experience:

Gulf Coast Blenders

New Orleans, Tx

Feb 2012-May 2014

Assistant Manager

Answered phones, accounts payable and receivable, order entry, training, hiring, inventory control and ordering


Worked several different positions with this company as they are all listed below:

Dallas, TX

March 2003 – August 2008

Account Manager

• Audited electronic (emailed) contracts for online advertising on

• Prepared all necessary paperwork and contact sales reps for needed information to complete paperwork

• Trained customer service reps on answering incoming calls and routing to appropriate areas within the company.

• Performed general clerical duties to include, but not limited to, bookkeeping, copying, faxing,mailing and filing.

Customer Service Rep (CSR)

• Provided clerical support for the whole sales department

• Prepared computerized graphs and charts for visual sales presentations aids

• File and retrieve contract documents for records and reports

• Standardized department filing system so staff could easily locate information in any filing center

National CMR ICARE Rep

• Answered phones and transferred to appropriate staff/department

• Fulfilled incoming advertising orders and made changes to existing campaigns

• Knowledge of dictaphone, FTP to upload icons and VISION software.

• Implemented changes on accounts and helped customers with campaign set-up and content collection

• Reported development, generation and analysis to track account retention and growth

Billing Rep

• Assist customers with billing questions and collect funds on delinquent accounts

• Created and modified documents such as invoices, reports, memos, letters and financial statements using word processing,spreadsheet, database and/or other presentation software such as Microsoft Office, other programs

Hirschfeld Steel

Dallas, TX

May 2002 – March 2003

Data entry/ receptionist

• Entered takeoff sheets for upcoming bids and proposal reports

• Greeted incoming customers

• Typed in bid proposals and faxed to appropriate people

• Set up and coordinated meetings and conferences.

• Collected and maintained the inventory of office equipment and supplies.

• Arranged for the repair and maintenance of office equipment.

Hanley-Wood Exhibitions

Dallas, TX

Oct 2001 – Jan 2002

Data entry/receptionist

• Keyed registration forms and credit card payments for upcoming exhibits

• Open, sort and distribute incoming correspondence, including faxes and email

• Helped in the accounting and payroll department as needed

• Performed general clerical duties to include, but not limited to, bookkeeping, copying, faxing,mailing and filing.

Knowledge, Skills and Abilities:

1. Computer literate.

2. Good writing, analytical and problem-solving skills.

3. Knowledge of principles and practices of organization, planning, records management

and general administration.

4. Ability to communicate effectively.

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