Cristina Lopera
Charlotte, NC *****
acw66t@r.postjobfree.com 704-***-**** www.linkedin.com/in/cristina-lopera-3130563
AML/BSA Compliance Analyst
Seasoned, goal-focused financial professional with demonstrated track record of providing operational support for fraud detection, analyses and prevention. Thrive in fast paced, highly regulated environments with excellent attention to detail and a desire for collaborating with both internal and external partners.
Proven expertise in driving quality service, increasing revenue through consistent error free processing and exceeding goals. Excellent communication skills with fluency in multiple languages; passionate about retail and commercial banking on a domestic and international level.
Financial Services Competencies
AML Compliance
Fraud Prevention
International Banking
Financial Crimes
Project Management
Banking Operations
Client Service
Tri-Lingual: Spanish, Italian & English
Career Experience
Bank of America/Merrill Lynch, Jacksonville, FL, 3/2016 – 09/2016
GWIM Operations Specialist
Executed effective quality service and operational support for multiple internal partners and external clients. Adhered to logistical procedures when processing both routine and standard financial transactions. Provided critical support during monetary analyses, report generation, trade processing, payment processing and various data entry activities.
Key Contributions:
Crushed new account development goals and opened 20 accounts valuing $200 to $15,000
Mentored and assisted in training newer team members as they transition into their roles
Wells Fargo, Charlotte, NC, 3/2010 – 3/2016
Financial Crimes Specialist - Chargebacks, 10/2013 – 3/2016
Managed chargeback queues and ensured all items were processed correctly and within predetermined deadlines. Oversaw money recovering processed for major credit cards which included, but were not limited to, VISA, MasterCard Connect, American Express OPS Net, PREVENT, FDR, Hogan, OIB, VROL and App Extender.
Key Contributions:
Recovered over $5M in chargebacks through consistent and error free processing
Spearheaded and maintained accurate documentation while complying with bank guidelines
Financial Crimes Specialist Claims L to U, 2/2013 – 10/2013
Analyzed and researched transactions to verify the differentiation of fraudulent and valid accounts. Processed all transactions within designated alphabetized designation.
Key Contribution:
Analyzed signatures and requested follow up on sales drafts for fraudulent determination.
Financial Crimes Specialist Fraud Prevention, 3/2010 – 2/2013
Analyzed account data for suspicious and/or inaccurate information. Executed client calls to verify account content and assist in determining account fraudulence. Handled incoming queries, resolved unrecognizable transactions and conducted lost/stolen reporting. Adhered to banking guidelines which maintained high quality assurance and proper identity verification. Collaborated with ITO/ATO and Elder Abuse departments on an as-needed basis.
Key Contributions:
Achieved a personal fraud detection rate of 86%, crushing site average of 69%
Slashed attrition rate and customer loss with block accuracy of 85%, exceeding average of 67%
Earned 97% phone quality rating, surpassing site average of 92%
SunTrust Bank, Charlotte, NC, 1/2009 – 3/2010
Teller
Effectively tackled all daily financial activities within branch to assist clients and management. Conducted daily workload which include, but not limited to preparing deposits, withdrawals, payments and consignment processing.
Key Contributions:
Increased bank revenue by uncovering needs of clients and directing to internal partners
Implemented outstanding customer service yielding increased customer loyalty
HSBC Bank, Buffalo, NY, 6/2007 – 12/2008
International Banking Representative
Uncovered banking opportunities to help drive banking revenue from small business on an international basis. Focused on attracting, retaining and expanding customer relationships.
Key Contributions:
Supported International commercial clients by providing electronic communication and superior account servicing
Drove success to International Direct Banking project initiatives
Education and Credentials
Master of Business Administration
Strayer University – Herndon, VA, Anticipated Graduation, 2017
Golden Key National Honor Society
Bachelor of Arts in Spanish
University at Buffalo – SUNY – Buffalo, NY, 2003
Sigma Delta Pi Honor Society; Semester Abroad – Madrid Spain, 2001
Bachelor of Arts in Linguistics
University at Buffalo – SUNY – Buffalo, NY, 2000
Technology Skills
Advanced Microsoft Office, Excel, PowerPoint and Outlook