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Customer Service Technical Support

Location:
Valley, Alabama, 36854, United States
Posted:
October 23, 2016

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William (Bill) A. Martin, III

**** **** ******, ******, ** 36854 Cell: 706- 518-0688 Home: 334-***-**** Email: acw66r@r.postjobfree.com

Qualifications: Professional with extensive Project Management, Industrial Engineering, and Facility Management experience. Planning, organization, inventory control and budgeting skills. Well-honed communication skills. Experienced engineer with good technical background. Goal oriented and results driven with over thirty five successful years of experience. Proven track record in the following:

• Facility Management

• Project Management

• Continuous Improvement

• Customer Service

• Product Development

• Product Labeling & Bar coding

• Security System Design

• Good Computer Skills

• Budgeting • Inventory Control

Work Experience:

DAEIL USA Corporation, Valley, AL April 2014 – October 2014 Tier 2 auto parts manufacture for KIA.

Inventory Control Manager

• Responsible for CKD inventory and inventory control.

• Purchasing and inventory control of local parts.

• Scheduling and production control.

• Receiving CKD and local parts.

• Inventorying and shipping finished parts.

• Monthly Closing.

WestPoint Home (WestPoint Stevens, WestPoint Pepperell) Valley, AL 1981- 2012 WestPoint was the largest textile manufacture in the world with sales at 1.9 billion annually and more than fifty facilities throughout the world.

Project Group Leader, 1983-2012:

Responsible for Security, Facility Management, Plant Computer Systems, System Budgets, and Inventory Systems for ten facilities in Alabama and Georgia. Provided technical support for facilities in the Alabama, Georgia, North Carolina, and Lahore,Pakistan. Responsibilities included:

• Plant maintenance. General plant maintenance which included: electrical, mechanical, HVAC, and plumbing. Also incudes responsibility for maintaining contracts with outside vendors.

• Provided technical assistance and equipment for in process and pack stock inventories.

• Worked closely with product development and customer service to design customer product tags and labels.

• CATV systems, alarm systems, and entry systems. Maintained, designed, and installed security systems.

• RFID & Bar Code Systems. Designed, built, and implemented RFID and Bar Code Systems.

• Maintained, installed, and designed computer systems.

• Budgets for in plant and contract systems.

• Cable systems including phone, data, and fiber optics.

• R&D system design, technical support for printers, lasers, and wireless systems.

• During facility closings responsible for plant decommissioning and security. 2

Plant Scheduler, 1983:

Responsible for scheduling two Towel Finishing Plants in Valley, Alabama with the capacity of 1.5 million Pounds of product per week. Responsibilities included:

• Worked closely with customer service to set production schedule.

• Scheduling machinery in bleaching, dying, and finishing.

• Greige (unfinished cloth) inventory.

• In process inventory.

Industrial Engineer, 1981-1983

Responsible for Industrial Engineering function in a Towel Finishing and Cut & Sew Plant with 800 employees in Valley, Alabama. Responsibilities included:

• Plant layout and drafting.

• Payroll audits, operator assignments, and work measurement.

• Technical support for plant management.

• Plant Standards (weights & speeds)

Canton Textile Mills, Inc. Canton, GA 1977-1981

Canton Textile Mills, Inc. was the third largest denim producer in the world with 1,000 employees in plants in Canton, Georgia and Alabaster, Alabama

Industrial Engineering Manager, 1977-1981:

Responsible for Industrial Engineering function. Responsibilities included:

• Plant layout and drafting.

• Payroll audits, operator assignments, and work measurement.

• Technical support for plant management.

• Plant Standards (weights & speeds)

• Research and Development for new equipment.

• Operator Training.

• Job Descriptions.

• Waste Control.

Education: Textile Engineering, Southern Polytechnic State University, Marietta, GA 1974-1979 Community Involvement:

• Chambers County Board of Education: Board Member, President, 1992-Present

• Kiwanis Club of Valley: Member, President, Lt. Governor, J. Mercer Barnett Fellow Award, 1981-Present

• Boy Scouts of America: Assistant Scout Master, District Award of Merit, Silver Beaver Award, 1991-2011

• Jean Dean RIF (Reading Is Fundamental) Management support, produced bookplates for well over a million books, Margaret McNamara Award for outstanding Service. 1991-Present,

• Valley United Fund, Treasurer, 1998-Present

• Shawmut United Methodist Church: Trustee Chairman, Finance Chairman, Council Chairman, 1987-Present

• Alabama Association of School Boards. Member: 1992 – Present

• East Alabama Regional In-service Center. Member, Past President 2002-2009

• Valley Red Cross: Member, Vice-President, President 1983 -1988

• Valley High School Band Boosters: Vice- President, President, Booster of the year (twice) 1999-2003 References available on request



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