Janice Harris

Teaneck, NJ *****

201-***-****

acw65k@r.postjobfree.com

Resourceful, detail-oriented, and trustworthy manager with experience in hiring, training, and overseeing overall operations management.

EDUCATION

Capella University, Minneapolis MN Anticipated Graduation: December 2018

M.B.A. Master Degree Management- Human Resources

Berkeley College, Clifton NJ December 2015

B.S. Management – Human Resources

Bergen Community College, Paramus NJ December 2013

A.A.S. Business Administration

CERTIFICATIONS

Licensed Property and Casualty, State Farm Life & Health Insurance

PROFESSIONAL EXPERIENCE

J Quigley Agency/ Allstate Insurance, Teaneck, NJ March 2013- July 2016

Insurance Producer

Successfully marketed various types of insurance products including auto, life, home and business insurance while consistently exceeding monthly quotas.

Accurately performed administrative tasks including drafting departmental correspondence, generating productivity reports, and establishing and maintaining confidential client accounts.

Regularly met completion deadlines for new policies by efficiently compiling and submitting pertinent documents to the regional office.

Provided valuable advice to clients about the suitability of various insurance products to their unique needs.

Educated clients about special policy features, offering suggestions on appropriate additions and changes.

Analyzed, researched and resolved customer concerns and problems using company appropriate procedures.

Successfully instituted new procedures that were instrumental in improving operational efficiency.

Jerry Traille Agency/State Farm Insurance, Paterson, NJ November 2007- January 2013

Office Manager

Proficiently analyzed resumes, scheduled and conducted interviews and selected prospective new hires.

Supervised orientation and trained new hires on proprietary computer programs and office procedures while demonstrating competence and expertise.

Effectively interpreted and communicated work procedures and policies to staff to ensure all duties were appropriately delegated and projects completed in a timely manner and within budget.

Provided comprehensive administrative support to agent which included conducting meetings, generating productivity reports and overseeing compliance with company procedures and policies.

Efficiently implemented corporate policies, procedures, and service standards in conjunction with corporate directions.

TECHNICAL SKILLS

Microsoft Word, Excel, Power Point, Project 2013, Microsoft Outlook, and Internet.