EDUCATION

The Pennsylvania State University at University Park, PA Graduation Date: December 2014

Bachelor’s of Science, Recreation, Park and Tourism Management

Commercial & Community Recreation Management Option

Education Abroad to North Queensland & Sydney, Australia- Sustainable Tourism & the Environment Summer 2013

Education Abroad to Fiji- Field Studies and Sustainable Tourism Summer 2013

PROFESSIONAL EXPERIENCE

GSR Night Supervisor/ Head Cake Froster March 2016 – Present

Nothing Bundt Cakes, Morrisville, NC

Fulfill cake orders on time and efficiently

Organize and maintain frosting station and cleanliness

Quickly work in a fast-paced, continuously changing environment

Pay close attention to details and prioritize tasks

Train and manage other frosters to make sure frosting area and duties are operating smoothly

Communicate with Baker and front of house so that everyone is on the same page and orders don’t get missed

Work on Point of Sale system to help out the front during busy times

Decorate cakes

Manage staff, tasks, and any issues that may arise during my shifts

Greet, help customers, and take orders

Import Coordinator June 2015 – August 2015

The Janel Group, Essington, PA

Completed customs documentation to secure customs clearance for air and ocean freight imports

Gained experience with and entering data into CargoWise and working in a fast-paced environment

Obtained costs for trucking delivery of goods

Paid close attention to fine details and organization of material

Followed up with truckers, airlines, and ocean cargo companies to validate time of arrivals and deliveries

Made sure freight and shipments arrived at correct destinations on time

Calculated fees and duties required to be paid for specific items entering the country

Guest Services March 2012 – August 2015

PPL Park, Chester, PA

Ushered fans to their proper seating locations

Provided answers to customer’s questions and concerns

Assured guests are being taken care of and have a problem-free experience

Scanned and checked tickets at front gate and work the elevator for VIP guests

Created a welcoming environment for fans to enjoy their entertainment

Intern June 2014 – May 2015

Delaware County Parks & Recreation, Rose Tree Park, PA

Input various sports’ schedules for the parks including Cross Country, baseball, and races for the fall season

Answered telephones and deal with the public and all issues regarding the County Parks and Recreation

Created and designed brochures, booklets, and forms for various park programs

Assisted in planning and setting up events for County’s senior center; from fitness classes to night time senior entertainment

Arranged and assigned 108 annual garden plots as well as collect the fees and verify the leases

Issued dog licenses and fobs for the new County dog park

Helped facility game-day activities and worked as photographer for the Delaware County Senior Games

Aided the Director of Courthouse tours

Event Staff September 2014- January 2015

Lincoln Financial Field, Philadelphia Eagles, Philadelphia, PA

Provided fans with the highest quality sports and entertainment experience in a safe, clean and friendly environment

Responsible for watching and keeping my assigned area free of problems

Created solutions for any issues that may arise

Welcomed and greet fans with a smile and try to ensure them of a great visit

Usher September 2013 –May 2014

Bryce Jordan Center, State College, PA

Checked tickets of guests and ushered them to their seating location

Provided a friendly, relaxed atmosphere for guests

Kept area clean before, during, and after events

Delivered a safe environment for everyone in attendance

Helped stage crew set up and take down sets for concerts and events

Field Study Surveyor September 2013 – May 2014

Various locations in Tiadaghton and Tioga State Parks and Forests, PA

Drove to and from State Parks and Forests visitor sites

Set up road counters and traffic signs for outbound traffic at site areas

Interviewed individuals exiting parks and forests that have used it for recreation

Read and clarified survey questions to visitors and collected their data

Kept count of vehicles and people exiting by hand and through road counter

Gained experience interacting with numerous types of individuals all throughout the day

Made on the spot, independent decisions when out in the field by myself

Student Event Coordinator September 2013 – December 2013

Penn State Golf Courses, State College, PA

Worked with a team of seven other student coordinators to organize, plan, and implement a children’s Halloween golf event for 60 participants as part of an event planning course

Lead the Marketing committee in designing and setting up a website for the event and a registration form for the participants

Designed and posted flyers around town to market the event and get as many participants needed

Gained knowledge of sponsorship, logistics, marketing, risk management, and working in a team environment for special events

Developed different activities that included both a Halloween and golf aspect that allowed the children to learn about golf techniques, skills, and safety

Created surveys for participants to fill out after event in order to complete a program evaluation

Collected donations from thirteen different companies and organizations through our sponsorship efforts totally to $1,250

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