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Customer Service Quality Assurance

Location:
Olympia, Washington, United States
Salary:
14.00
Posted:
October 23, 2016

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Resume:

Harry Bedor

Lead Quality Assurance

Lacey, WA ***03

acw643@r.postjobfree.com - 331-***-****

To be a strong contributing member of an organization that provides challenging work and promotes growth by utilizing human resources, management, positive communications, and making good business decisions to achieve its goals. Ability to prioritize and manage multi-tasks to complete and to meet with constrained deadlines.

WORK EXPERIENCE

Customer Service/Job Expeditor

VSP Global - Lacey, WA - November 2014 to Present

Responsibilities

Answering patients/clients inquires. Searching, investigating, and expediting client's prescription and eye care needs. Coordinating with different departments throughout company-wide to meet deadlines with production runs and inspections Monitor daily productivity and creating spreadsheets and management jobs in processing reports. Expedited finished products and handling logistics to complete shipping. Accomplishments

Ability to achieve 99% or better daily on finished products and deadlines for clients. Skills Used

Good communication and people skills. Effective communicator. Multitasking capability to accomplish projects and meet deadlines.Good role model and a great team player. Lead Quality Assurance

Aztech Engineering Company - Aurora, IL - 2004 to 2010 Daily responsibility includes all on line production phases in process first article inspections and finished product final inspections.

Dimensional Measurements and Tight Tolerance gauging, Blueprints analysis, Digital and Manual instruments calibration, Payload Stress test, Clamp Load test, Prevailing Torque test, spectrophotometer, tensile strength testing.

Supervisor - Quality Control

Alliance Nitrex Metal Heat Treating - Aurora, IL - 2000 to 2004 In charge of all daily metallurgy lab tests and complete metallurgy analyses. Comprehensive analytical capabilities and blue print schematic reading.

Tooling Measurements, Analytical Documenting, Gas Nitride, Cryogenic Treating, Case Hardening, Electroplating.

Precision Parts Tooling and Dies High Tolerance Analysis, ONC, Plasma Nitride, Temperature Vacuum Treating.

Small Business Owner & Operator

Haz - Mat Recycle - Monterey, CA - 1997 to 2000

Direct Sales and Telemarketing, Customer Services, Corporate Commercial Conferencing, Wrote up contractual service agreements and quotes.

Computer Operations Specialist

Community Cable Television - Las Vegas, NV - 1983 to 1997 IT Helpdesk Support, Software updates & releases and Hardware installation and maintenance, and dealt with outside vendors and contracts.

Supervising and training new employees on operations protocol, designed and developed classes and training session. Generated and prepared cable-gram notices for mailing. Generated and distributed monthly performance reports for departmental supervisors and managers. Scheduled preventive maintenance and conducted troubleshooting and repairs. Mentoring and supervised new end users on functional systems & maintenance.

Precision Tools and Dies Treating

Technical Support & Analytical Analysis

Usage of digital and manual micro calipers

Dimensional measuring & Tight Tolerance gauging

ISO9002, ISO1400I, ISO17025, AS9100, AS9100C affiliations - certified American Society of Quality Control -- Affiliation Calibrations of precision measuring equipment, Electronic Documenting, Auto CAD Chemistry Analysis, Metallurgy Methodologies

Small Business Owner - Management & Tele-Marketing Microsoft Windows, Outlook, Word, Excel Spreadsheet - extensive knowledge UNIX Programming - intermediate knowledge

SQL Systems Programming - intermediate knowledge

EDUCATION

Certificate

Cable Data Business School - Las Vegas, NV

1996

Certificate of Accomplishment in Management

Cable Data Business School - Rancho Cordova, CA

1989

Diploma

Business Computer Administrative School - Las Vegas, NV 1986

Southern Nevada Community College - Las Vegas, NV

1983

Diploma

Mindszenty High School

1979

ADDITIONAL INFORMATION

Qualifications

Developed hands on proficiency in areas of structural designs and manufacturing technologies. Knowledge of fabrication with precision tools and dies. Technical capabilities to utilize analytical skills and the ability examine or evaluate schematic blueprints. Background in Thermal, Chemical, Cryogenic, ONC, Gas Nitride, Plasma Nitride, Ferrites Nitride Case Harden, High Temperature Vacuum Treat. Collaborated with the Aerospace and Automotive Industries to developed comprehensive metal treating applications for auxiliary assemblies and precision parts. Treatments applied to wing flaps, actuators, hydraulic auxiliaries, gearbox assembly, transmission gears, auxiliary precision parts and others.



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