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Customer Service Sales

Denver, Colorado, United States
October 20, 2016

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Todd Lane 719-***-****


I am an experienced logistics and materials management professional with expertise in establishing/ documenting and managing Standard Operating Procedures (SOP). I am skilled at customer service, training, facilitating and computer operations. I also have education and experience in project planning/coordinating, co-worker leadership, supervision, and quality control. Excel in areas that include interdepartmental communication coaching, counseling, and process improvement.


Employment History:

Roofing Equipment Inc. (DBA Taylor Tools Inc) 1/2016-9/2016 5045 Paris St. Denver, CO. 80239

Purchasing Agent/Buyer: Managed purchasing activities: requisitions, quotes, and specifications for custom, supply, buy-out and raw material. Manage receiving activities in ERP system (Sage/ MAS90). Managed packing lists, BOL’s and invoices for submission to AP. Manage and track request by dates and backorders for all open purchase orders to determine vendor compliance. Established Min/Max targets to control costs and initiate reorder points. Manage cycle counts and update inventory quantity and cost values. Manage all vendor/ supplier returns and rework. Manage and execute e-commerce hub transactions through outside providers. Record and transmit reports for surface testing results (moisture content and PH). Support Customer Service Desk and Order Processing activities. Merritt Colorado (MCO) 3/2013-5/2015

1211 Atchison Ct, Castle Rock, CO 80109

Receiving/ Inventory Manager: Monitor and track all purchase orders. Receive, QC, store or kit all received goods. Purchase order and invoice reconciliation. I conducted Cycle count administration and reconciliation. Established and developed the inventory system within TradeSoft Software package. Wrote SOP and trained personnel regarding materials management. Developed milestones within overall project life cycles to monitor choke points and establish open communication for purpose of root cause identification and corrective action planning. Indirect supervision of three departments leads two shop foreman and two department supervisors related to inventory issues and processes. Associated Building Specialties (ABS Inc.) 8/2013-03/2014 3414 Fillmore Ridge Heights, Colorado Springs, CO 80907 Warehouse Receiving Clerk: Warehouse shipping and receiving of inventory. Purchase order tracking and Freight Bill data entry. Load and unload trucks. Forklift operation. Facility organization and maintenance. Coordinated deliveries to warehouse and job sites. Worked directly with the Job Superintendent and the materials group at headquarters office. Performed deliveries to jobsites as required. Staged materials and provided documentation for installation crews. I was the key holder at this location and worked unsupervised most of the time. Adesa Colorado Springs 2/2009 – 9/2011

10680 Charter Oak Ranch Rd, Fountain CO 80816

Condition Report Writer: Process incoming vehicle inventory through quality inspection processes to prepare vehicles for weekly dealer auction. Determine and record all features, accessories, and upgrades present on vehicles. Productively and efficiently, inspect vehicles for any damage, (structural, mechanical, cosmetic and functional) to ensure total disclosure of issues prior to auction using NAAA guidelines. Accurately record data into AMS database system providing information for seller/buyer review. Coordinate workload with supervisor and Todd Lane 719-***-****

coworkers on a daily basis ensuring efficient and organized operation for processing vehicles. Remain educated on all makes, models, and accessory packages available providing opportunities to increase potential earnings.

Todd’s Odd Jobs 1/2006 – 02/2009

Sole Proprietor: Performed or contracted interior/ exterior repairs/ remodeling and landscaping projects. Responsibilities included sales, estimating, marketing, customer service, invoicing, accounting, contracting, procurement, quality, safety, risk management, and supplier relations. Completed projects to customer specifications while consistently meeting deadlines, controlling costs, and provided hands on guidance to ensure work completed to personal standard of quality.

Standard Sales LLP; (distributor for Anheuser-Busch) 7/2003 – 12/2005 4330 Mark Dabling Blvd. Colorado Springs CO 80907

Warehouse/ Quality Control Representative: Responsible for receipt, storage and reconciliation of new and returned perishable inventory. Ensured FIFO system was maintained, and close dated product was expedited to an appropriate location for quick sale effectively reducing expired and unsellable product. Inspected, repacked all damaged and returned inventory according to Anheuser-Busch standards while continuously developing ways to recover as much marketable product as possible. Controlled the process of damaged and out of date inventory disposition. Conducted daily inspections of facility and equipment, promoted 100 percent compliance to required safety standards and coordinated root cause audits. Drafted work instructions, policies/procedures, trained personnel to create interdepartmental teams, seamless operations, consistent quality, and stabilized department productivity regardless of staff on duty. Volunteered and contributed to the commitment to excellence, safety, and product handling task teams, directly affecting change, process improvement, and overall cost reduction.

Comcast Communications (formerly AT&T Broadband) 7/2001 – 7/2003 11601 E. 33rd St. Aurora, CO. 80010

Inventory Converter/Controller: Accountable for the receipt, storage and distribution of inventory materials to both internal and external customers of the Denver Regional service area. Coordinated the disposition of aged or outdated inventory to secondary suppliers or resellers. Used Oracle MRP software to record activity, generate reports, track inventory levels, and maintain accurate inventory data. Trained personnel in the following areas; product purpose, inventory cycle count procedures, and system usage. Drafted work instructions, policies/procedures and built interdepartmental teams to develop consistent and efficient workflows, standards, and productivity, which contributed to savings by controlling inventory and labor costs while minimizing loss.


Colorado Technical University - Colorado Springs CO Bachelor of Science - Project Management September 2006 Associate of Science - Business Administration December 2005

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