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Project Manager Technical Support

Location:
Mumbai, Maharashtra, India
Salary:
8,00,000 rupees
Posted:
October 20, 2016

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I hereby affirm that the information in this document is accurate and true to the best of my knowledge. I will solely be responsible for any kind of discrepancy found in the given details. ROBIN DANIEL

acw5yp@r.postjobfree.com

989*******

LINKEDIN.COM/IN/ROBIN-

DANIEL-A0A064103

OBJECTIVE

To learn more while serving the

organization I am associated with,

Which will provide me ample of

opportunities to grow professionally.

SKILLS

Overview of technical languages like

Java (Swings, J.D.B.C), DBMS

(MSSQL and MYSQL), RDBMS.

Hands on experience on Tomcat

webservers, Database servers

(Microsoft SQL server and MYSQL

servers).

EXPERIENCE

TEAM LEAD –ECLINICALWORKS INDIA LLC

1st August 2011 – Till date

Promoted as a Team Lead for the Technical Support team in the year 2015.

Responsibilities as a team leader:

Provide status reporting of team activities against the program plan or schedule.

Keep the project manager and product committee informed of task accomplishment, issues and status.

Serve as a focal point to communicate and resolve interface and integration issues with other teams.

Escalate issues which cannot be resolved by the team. Provide guidance to the team based on management direction. Motivate and inspire team members.

Promoted as a Technical Mentor in the year 2013.

Facilitate problem solving and collaboration.

Assure that the team members have the necessary education and training to effectively participate on the team.

Intervene when necessary to aid the group in resolving issues Awarded All-Star (Excellence) award for outstanding performance for the year 2014.

“Undergone a training related to the application testing and fixing in United States of America for a period of 03 Months.” EDUCATION

BACHELOR OF SCIENCE – INFORMATION TECHNOLOGY-

MARCH 2011

Wilson College - Mumbai University

Grade - First Class

PROJECTS HANDLED AT ECLINICALWORKS:

Module integration like CCM (continuity of care management) for clients: Details:

-Planning on integration over the client environments which included proper information sharing with the clients with regards to the product with demo examples and also training scheduled for in-house employees about the product.

- Possible issues and escalations were calculated and reported to the development team.

-Interested clients were scheduled for the deployment with pre-checks for client environment compatibility.

-Post deployment complete training for the client end is scheduled.

-Completion of the project in the client level was documented. Project was completed in 3 months’ time where majority of the client opted for this product and went through the same cycle that is mentioned above.

Risk Management:

Details:

A complete study on client’s health is made with the help of internal team by regular checks through phone calls or emails, monitoring of tickets and escalations created by the client for issues with the application. With the help of the above data a prediction or a plan of action is created to avoid escalation even before it is created. In case of the a client is reporting an escalation we would work with the technical/Development/R&D team to get it resolved and also post the fix we would follow-up with the client to maintain complete satisfaction. Goal of this project is to keep the client escalations to the minimum and satisfaction to the maximum. PERSONAL INFORMATION

STRENGTHS:

Organized and goal oriented

Analytical problem solver.

Can work under pressure to meet deadlines.

WEAKNESS:

Sometimes working hard to get the work done excludes smart work to get the job done. Cannot say no.

HOBBIES: Sports-Football, Badminton, Walking, Adventure sports. Music – Playing, Listening. Travelling, Reading, Socializing – Community work, Church Activities, Volunteer Work. OTHER DETAILS:

Date of birth: 20th June 1990.

Languages Known: English, Hindi, Marathi, and Malayalam. Marital Status: Single.

Nationality: Indian.



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