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Customer Service Manager

Location:
United States
Salary:
14.00
Posted:
October 20, 2016

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Resume:

YVONNE HOOF

**** *. **** **/**** LAUDER ST

OMAHA, NE/DETROIT, MI 68104/48227

402-***-****/CELL

CAREER OBJECTIVE:

TO BUILD A CAREER WITH A COMPANY THAT WILL BENEFIT FROM MY 20+ YEARS OF CUSTOMER SERVICE.

EMPLOYMENT:

CURRENT EMPLOYER: MARRIOTT INTERNATIONAL 1818 N. 90TH OMAHA, NE

LENGTH OF EMPLOYMENT: 8YRS (BEGIN DATE FEB' 2008-STILL EMPLOYED)

CURRENT JOB ROLE: OJT TRAINER

CURRENT JOB RESPONSIBILITIES: TRAINING NEW HIRES TO EFFECTIVLEY NAVIGATE THROUGH MARRIOTT PORTALS TO ASSIS T GUEST WITH RESERVATIONS, MODIFY GUEST RESERVATIONS, CUSTOMER SERVICE, INTRODUCE MARRIOTT'S RULES AND REGULATIONS REGARDING MARRIOTT'S PRIVACY POLICIES AND BRAND LOYALTY, GROUP TOURS, UPSELLS, ASSISTED GUEST WITH FINDING THE APPROPRIATE HOTEL

PAST EMPLOYER: WALMART STORE 5560 AMES AVE

LENGTH OF EMPLOYMENT: 9 MONTHS (BEGIN IN SEPTEMBER 13 TIL APRIL 14 )

PAST JOB ROLE; DEPARTMENT MANAGER

PAST CURRENT JOB RESPONSIBILITES: RESPONSIBLE FOR 10-20 EMPLOYEES, INVENTORY SPECIALIST, PLAN-O-GRAM-SPECIALIST, TRAIN NEW CASHIER, MARKETING/SALES STORE DISPLAY, CASH HANDLING, ASSISTED GUEST WITH SHOPPING NEEDS

PAST EMPLOYER: MEIJER STORES 12227 TELEGRAPH RD

LENGHT OF EMPLOYMENT: 5 YRS (APRIL 2002-MAY 2007)

PAST JOB ROLE: PLAN-O-GRAM SPECIALIST/CASHIER

PAST JOB RESPONSIBILITIES: EXAMINED STORE DISPLAYS FOR RESETS, ORGANIZED INVENTORY OF HEALTH AND BEAUTY PRODUCTS, WORKED WITH VARIOUS VENDORS ON SET-UP AND DISPLAYS (LOREAL, COVERGIRL, MAYBELLINE, ETC,) MARKETING NEW STORE PRODUCTS, TRAINED NEW EMPLOYEES, SET-UP HOLIDAY DISPLAYS, CUSTOMER SERVICE, ASSISTED GUEST WITH SHOPPING NEEDS

ACIVITIES:

KAREOKE, SINGING

STRENGTHS: WILLING TO ACCEPT POSITIVE/NEGATIVE FEEDBACK IN ORDER TO BE SUCCESSFUL IN MY CAREER OR ANY ADVANCEMENTS...

WEAKNESS: ALWAYS WILLING TO ASSIST

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