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Customer Service High School

October 20, 2016

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Shirnekwa C. Dickson

*** * ***** **. *** ****



James Madison Sr. High School H ouston, TX August 2011 May 2015

● GPA: 3.2 out of 4.0 scale

Lone Star College Business Management A ugust 2015 Present TRAINING

Genesys Works Young Professional/Technical Training J une 2014 August 2014

● Engaged in team activities and became adaptable to others

● Developed business etiquette skills and know how to act in the workplace

● Gained basic computer knowledge including name parts and assembling

● Learned troubleshooting problem solutions skills

● Created cable network and learned to use IP configuration

● Became proficient using Microsoft Word, Excel, and PowerPoint Ignition Certified F eb 2014 Mar 2014

● Developed business entrepreneurship skills in an online class WORK EXPERIENCE

EP Energy IT Intern A ug 2014 Aug 2015

● Set up and connect phones for new hires and troubleshoot existing connections

● Program company equipment, including phones and computers and re image computers

● Complete an inventory of company’s monitors and their update status

● Answer and recieve calls/Customer Service

Lanier Parking Valet Lead/Cashier J anuary 2015 July 2015

● Control valet parking, greet customers, input and close tickets

● Cashier, greet and serve customers, and call down cars

● Convinve people how convient it is to valet then self park Aramark Cashier/Barista M arch 2015 March


● Serve customers, mix and rememerize drink sequence, clean and manage money Swissport/ Air Canada Airline Ticketing August 2016 Present

● Verify Passenger and Check in them into the computer

● Make announcements and Board Passengers

● Make claims for baggage and use coding


● Barista Certification Sept 2015

● TABC Certification to serve alcohol beverages March 2015

● National Technical Honor Society Award at Madison High School M arch 2015

● Academic Achievement in JROTC at Madison High School May 2014

● Academic Excellence Award in Math at Madison High School May 2014 COMMUNITY SERVICE

Houston Food Bank J une


● Assisted in organizing food and folding boxes

C atholic Charities J uly


● Distributed food to people in the community and maintained food storage T own Wood Park Clean Up For 4 hours O ct 2013

● Improved the community by picking up waste material EXTRACURRICULAR ACTIVITIES

Navy Junior Reserved Office Training A ug 2013 Aug 2014

● Learned to be on time and attend all the events and be mature

● Gained discipline by aligning in rows and working well with others National Technical Honor Society D ec

2012 Present

● Helped organize an event in the nursing home and made elders smile

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