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Customer Service Project

Location:
London, Greater London, United Kingdom
Posted:
October 20, 2016

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Resume:

Ahmed Abdi

Mobile: +447********* E-mail: acw5vw@r.postjobfree.com

I am an MSc Masters of Space Studies graduate student at International Space University (ISU) with excellent analytical and problem solving skills. I am confident in applying theoretical skills to practical problems, both working within a team and on my own. I am adaptable, have a professional attitude, and I am reliable & hardworking as demonstrated by my good academic record.

I am extremely enthusiastic and a dedicated professional. I would like to devote my career to finding new ways to improve the quality of life across the planet.

Key Skills

Software skills: Solidworks, Ansys, AutoCAD, CATIA, MATLAB, Camtasia, Microsoft Project and Office

Design experience with: aircraft, space missions including planetary probes & rockets

Group project management, project planning, Event management, fund raising, outreach...

Strong Intercultural awareness from experience working as a translator in refugee camps Education

09/2014 - 09/2015

Received an Inmarsat and European Space Agency (ESA) Scholarship to attend the International Space University (ISU) Strasbourg, France to study MSc Masters of Space Studies (MSS programme) 09/2011-07/2014

Kingston University London, United Kingdom

BEng (Hons) Aerospace Engineering, Astronautics & Space Technology Project Work

Global Water Initiative (GWI) for ISU MSc team project. In here our team was encouraged to find best practices based solution to current and future fresh water problems. In a world where there is less fresh water available due to factors such as climate change and an increasing world population, this is a real challenge that needs to be dealt with. In fact, future wars can start because of water. System Engineer of BEng Group Project of Kingston University. As a group we were tasked to design a Mission to Neptune feasibility study to meet a set of client requirements (ISU in this case). By using 3D CAD software, Solidworks, a design was developed and refined, a group report was written and presented to industry experts.

Achievements

Founder and President of Kingston University Challenge Society Summer 2014 Group Leader of Climbing Kilimanjaro (World’s highest freestanding mountain) for DigDeep to raise money for clean water, schools and renewable projects for communities in East Africa. KUSEDS (Kingston University Space Exploration and Development Society) Elected president of KUSEDS for 2012-2013 Organised a workshop about space with UKSEDS (UK Student for Exploration & Development of Space and KUSEDS is a branch of this) where we had people coming from industry

(Astrium, Rutherford Appleton Laboratory), British Interplanetary Society and Royal Aeronautical Society. Presently I am UKSEDS Sponsorship Officer.

DJ Society Kingston University Events Manager

Organized a Cultural Event, where all the cultural societies within the university were involved. Working on this event enhanced my organizational, communication and time management skills and I would relish taking on a similar task again.

Professional Experience

07/2016 10/2016

Visiting and networking with the US space and tech industries. Main reason for this visit was to:

Present a business plan to Gary Martin, director of the directorate of partnership at NASA AMES in Mountain View, California. The business plan in question was: "Business Plan for Space Advertisement for Commercial Spaceflights". This business plan was discussing the capitalization of the positive image space exploration has and also the capitalization of space assets;

Met with Blaze Sanders, Chief Technology Officer of SpaceVR in San Francisco and discussed another business plan I had in mind in terms of bringing space outreach to emerging and non-space fairing nations, using Virtual and Augmented Reality;

Pay a visit and attended a public tour at NASA JPL in Pasadena, California to further discuss space outreach opportunities for the betterment of humanity, particularly in emerging and non-space fairing nations;

Connect with incubators and accelerators such as the Space Angels Network. 10/2015-06/2016 CSP Ltd and Sitel

Various jobs in in customer service as a customer service advisor and Stewarding and Security jobs 06/2015-09/2015 Inmarsat Internship

Working as an intern at Inmarsat Training Academy. The main task were to provide (technical) training material/content (e.g. video, audio, PowerPoint presentation, etc.) for Inmarsat employees, distributing partners and customers with the help of software such as Camtasia among others. My contribution was the creation of training material such as "The Space Industry" in which I helped colleagues, customers understand the importance of the space industry to Inmarsat's products and services and as a company as a whole. The second part of the internship I worked with the Global Government division where I performed market analysis on the following 2 projects:

1. Completion of a global analysis of Naval, Coastguard and Marine Police vessels. 2. Creation of an industry analysis of the Autonomous Surface Vessel sector (the marine equivalent of Drones/UAVs).

Working on those projects I helped Inmarsat's Global Government division understand better the market they are working in, the market share they already have and other markets Inmarsat can target which previously were not sought after or the right products and services were missing. 05/2013-09/2014 CSP Ltd

Stewarding and Security

July 2012 - August 2012 G4S at the Olympic Games

Worked as part of the security team as an X-Ray Operator checking the bags of visitors. Skills acquired

Working in an environment with significant responsibilities and working in a team 2009-2011 Part-time Travel Agent/Consultant for VakantieXperts in Middelburg, The Netherlands

Offering travel solutions based on client’s requirements;

Offering tailor made travel itineraries which meets client’s requirements;

Working in an environment with significant responsibilities;

Working in a team, individually as well as with targets Summer 2008 Volunteer in a refugee camp, Middelburg, The Netherlands

I worked with the authorities offering communication help between staff and refugees, translating between Somali, Arabic and English. I participated in the judicial process for the refugees and liaised with lawyers on their behalf. This was a very challenging, frustrating at times but equally rewarding role. Languages

Somali (fluent), Arabic (fluent), English (fluent), Dutch (fluent), French (medium), German (basic) & Spanish (basic) Interests

Swimming, playing basketball and indoor football

Membership of Professional Association

UK Royal Aeronautical Society, The British Interplanetary Society, UKSEDS, Kingston University Rocket Club



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