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Customer Service Insurance

Location:
Grand Blanc, Michigan, 48439, United States
Salary:
45000
Posted:
October 20, 2016

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Deanna S. Dollinger

**** ******* ****** **** ******, MI 48130 (317) ***-**** acw5tm@r.postjobfree.com mailto:acw5tm@r.postjobfree.com

Medical Billing Specialist

Profile Summary

Ethical and tenacious challenge seeker with excellent interpersonal, communication and team-building skills with the ability to build trust and rapport. Proven record of building productive relationships. Resourceful decision-maker and critical thinker with outstanding organizational and problem-solving skills. Ability to smoothly manage complex and conflicting needs in a dynamic environment.

Core Competencies

Medical Billing Collections Patient Customer Service Writing Communication

Medicare Medicaid Staff Training Mentoring Report Generation

Accounts Receivable Payable Government Compliance Administrative Support

Patient Accounts Insurance Auditing Inventory Management

Electronic Claims Submission Internet Research Human Resource Support

Professional Experience

Forest Health Services Ypsilanti, MI

Medical Billing Specialist 2008 to 2016

Provided hospital billing for bariatric surgery and numerous general surgical procedures. Processed patient and insurance payment applications. Handled insurance denials, refunds and additional information requests. Provided customer service for patients, providers and insurance companies. Extensive knowledge of all insurance payers, including Michigan. Prepared weekly accounts receivable. Maintained all office inventory. Trained all new hires, including managers. Verified insurance benefits and authorizations, and made referrals.

Accomplishments:

Received letters of commendation from patients.

Consistently received outstanding performance evaluations.

Indiana Heart Associates Indianapolis, IN

Patient Account Representative 2005 to 2007

Completed insurance billing and coding for government, commercial and private payers for a large Cardiology practice. Processed insurance and patient correspondence, refunds and denials. Utilized the internet for claim data retrieval and submission of claims. Provided patient service and support. Provided insurance and patient follow-up and collections. Acted as government compliance representative. Trained all new hires. Assisted with researching projects to support Medicare billing. Generated extensive reports. FUN Committee Member: collaborated on special events for staff.

Accomplishments:

Received letters of commendation from patients.

Consistently received outstanding performance evaluations for meeting AR goals.

Apria Healthcare Indianapolis, IN

Senior Collections Representative 2004 to 2005

Collections Representative 2001 to 2004

Handled patient and insurance collections for a durable medical equipment provider from different payers and networks, including government, commercial and private payers. Filed claims and collections for estate, probate, bankruptcy, workman’s compensation and auto liability accounts. Utilized the internet for data

Deanna S. Dollinger

page 2

Professional Experience (continued)

retrieval and submission of claims. Processed patient and insurance refunds or recoupments. Instructed cash posting department on payment allocations. Provided customer service and patient support. Obtained documents for billing Medicare regarding certificates of medical necessity. Collected data for auditing preparation. Prepared Accounted Receivable reports for clients. Trained new employees on office and billing procedures. Assisted management with new hire selections. Assisted billing department with complicated claims submission.

Accomplishments:

Consistently received outstanding performance evaluations for meeting AR goals.

Received letters of commendation from patients.

Community Primary Care Indianapolis, IN

Medical Billing Specialist 1999 to 2001

Checked patients in and out for a five-provider family medical practice. Processed patient and insurance payment applications. Handled insurance denials, refunds and additional information requests. Processed charge postings. Verified insurance benefits and authorizations, and made referrals. Worked closely with patients regarding insurance. Extensive knowledge of all insurance payers, including Medicare, Medicaid and Medicare Advantage Plans. Maintained all office inventory. Trained medical billing specialist.

Accomplishments:

Received letters of commendation from patients.

Education

Professional Careers Institute, Indianapolis, IN

Medical/Dental Administration Certificate

Computer Skills: MS Office: Word, Excel; Claim Master, McKesson, RealMed

References

Deanna S. Dollinger

Mo Fogel

Revenue Cycle Manager

Forest Health Services

(734) ***-****

David Althoen

VP Finance

Forest Health Services

(734) ***-****

Deb Hart

Nutrition Manager

Forest Health Services

(734) ***-****

Andrea Gomez

Billing Director

Forest Health Services

(313) ***-****



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