Denesha Shurae Long

*** ******** ***. ***. ** ***14 404-***-**** 770-***-**** acw5t8@r.postjobfree.com

Objective

To obtain a position as a call center representative where I can use my excellent communication skills to assist callers.

Education

1999 HERITAGE HIGH SCHOOL

College Prep Diploma

Skills & Abilities

MANAGEMENT

Exceptional Reading was a magazine call center that I managed on Memorial Dr. in Decatur, GA. It was a good management experience as it helped me learn about fast paced situations and closing sales.

SALES

While working at Exceptional Magazines, TJ Maxx and Kmart I learned how to up sale and to deal with a variety of customers.

COMMUNICATION

I pride myself on being a good communicator and I have many years of experience in customer service and human resources.

LEADERSHIP

I am an organized, enthusiastic, punctual and approachable type of leader that solves problems with minimal hassle.

Experience

MANAGER EXCEPTIONAL READING MAGAZINES 2011 - 2012

Responsible for closing sales on magazine subscriptions in a call center setting.

SALES ASSOCIATE TJ MAXX 2008 – 2010

Layaway associate, floor sales associate and cashier duties.

SALES ASSOCIATE KMART 2000 – 2002

Jewelry counter associate, layaway associate, floor sales associate and cashier duties.

PHONE OPERATOR SPRINT CALL CENTER 1999 – 2000

I worked as a fast paced call center phone operator with amazing benefits from the company.