Jennifer J Cyran
Roswell, Georgia 30075
acw5t4@r.postjobfree.com
Implementation-Client Services-Training-Documentation-Technical Business Analyst
SUMMARY OF SKILLS:
Advanced user of the Oracle Accounting System
Highly Developed User of Specialized Engineering Software, gINT and Geosystems, SQL data mining, healthcare TPA Revenue Cycle Management
Advanced knowledge of Quicken and QuickBooks software
Ten-Key by touch-13,000+ kph
Team player with an exceptional go-forth attitude
Skilled in MS Office: Word, Excel, Outlook, Access, SQL, Cyrstal Reports, PowerPoint; key 70 wpm, Visio
Ability to multi-task; excellent problem-solving skills; flexibility to understand priority shifts of daily tasks
Talented at communicating effectively with co-workers, management, and customers
Created training guides for internal employees, train the trainer; Trained regional employees in software. Created “Best Practice Guides”
Maintained database of records for Professional Licensing and Credentialing
Human Resource Assistant, New Hire Orientation Paperwork
EXPERIENCE:
09/2015-09/Present
SIHO Insurance Services
Healthcare Insurance Services
Columbus, Indiana 47201 – REMOTE
Technical Business Analyst
Practices analytical thinking and problem solving techniques to resolve software errors, configuration, and reporting requirements
Good understanding of EDI formats (834, 837, 835, 271, 278, 999) XML, xslt, SQL queries for data analysis, data mapping
Assists in development and delivery of training classes/materials (classroom and/or via GoToMeeting)
Performed demonstrations on enhancing the software capability
Project Management involving future Production support and Change Management
Communication with Software Vendor of service tickets, Enhancements, and Consulting Requests
Involved in daily operation support items/issues.
05/2015-09/2015
Brightree, LLC
Healthcare HME/DME Software Industry
Lawrenceville, Georgia 30043
CRM Specialist
Research and maintain accounts in the Salesforce database for accuracy and lead generation for the marketing department.
Practices analytical and problem solving techniques when needed and has shared research sources with the Salesforce Project for Team members to optimize obtaining the most current data needed for marketing purposes.
08/2009-3/2015
Health Solutions Plus, Inc.
Healthcare Software Industry
Lawrenceville, Georgia 30043
Client Service Representative, Implementation Specialist, QA, Documentation, Training
Responsible for the implementation Suite of RCM for Third Party Administrators in the healthcare industry
Practices analytical thinking and problem solving techniques to resolve software errors, configuration, and reporting requirements
Good understanding of EDI formats (834, 837, 835, 271, 278, 999) XML, xslt, SQL queries for data analysis
Assists in development and delivery of training classes/materials (classroom and/or via GoToMeeting)
Uses best-practices to provide configuration recommendations that meet specific client requirements for data conversion from legacy system to HSP
Provides ongoing support for customers via GoToMeetings, telephone, email and on-site visits
Attends weekly client status calls and maintained Action Items
Assists in demos of new functionality for post GoLive Clients
Provides additional support as needed to other projects or client services
Update and Create software documentation used in implementation, training
Interdepartmental communication including developers, client services, C Level Executives (CEO, CFO, COO, CIO)
10/2004-8/2008
MACTEC Engineering & Consulting, Inc. –Corporate Accounting Department 2004-2005 - Alpharetta, Georgia
Field Office 2005-2008 - Louisville, Kentucky - Administrative Assistant II
AP Specialist & Administrative Assistant II (Field Office)
Prepared Proposals
Geotechnical, and Environmental Reports
Maintained Electronic and Paper files
Requested and Reconciled Cash Advances for Technicians
Prepared and reconciled Expense Reports
Data entered lab analysis on soil and concrete into industry specific software
Assisted engineers, as needed, in all forms of administrative duties
Entered and investigated problem payables
2002-2004
Advantage Dealer Services
Direct Mail Advertising Agency
Suwanee, Georgia
Accounting Assistant
Posted daily checks and monies received – QuickBooks
Entered Daily the payables
Ran weekly check run
Performed monthly reconciliation
Investigated problem payables
Continued Light Collections
1999-2002
Kaplan Higher Education
Direct Loan Department, Pell Grants
Alpharetta, Georgia
Student Loan Specialist
Reviewed each students FAFSA (Federal Administration of Financial Student Aid) for accuracy and/or errors according to the Federal policies of student disbursements
Reconciled and reviewed students former year tax returns to determine disbursement eligibility based upon financial or citizenship status as outlined by the Federal Student Aid policies
Assisted with direct loan approval and disbursements as needed
Education:
Forsyth County High School 1987-1989 Graduated
Gainesville College 1993-1999 - Oakwood, Georgia
References will be furnished upon request