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Administrative Assistant Service Representative

Location:
Woodstock, Georgia, United States
Posted:
October 20, 2016

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Jennifer J Cyran

**** ****** ** **

Roswell, Georgia 30075

678-***-****

acw5t4@r.postjobfree.com

Implementation-Client Services-Training-Documentation-Technical Business Analyst

SUMMARY OF SKILLS:

Advanced user of the Oracle Accounting System

Highly Developed User of Specialized Engineering Software, gINT and Geosystems, SQL data mining, healthcare TPA Revenue Cycle Management

Advanced knowledge of Quicken and QuickBooks software

Ten-Key by touch-13,000+ kph

Team player with an exceptional go-forth attitude

Skilled in MS Office: Word, Excel, Outlook, Access, SQL, Cyrstal Reports, PowerPoint; key 70 wpm, Visio

Ability to multi-task; excellent problem-solving skills; flexibility to understand priority shifts of daily tasks

Talented at communicating effectively with co-workers, management, and customers

Created training guides for internal employees, train the trainer; Trained regional employees in software. Created “Best Practice Guides”

Maintained database of records for Professional Licensing and Credentialing

Human Resource Assistant, New Hire Orientation Paperwork

EXPERIENCE:

09/2015-09/Present

SIHO Insurance Services

Healthcare Insurance Services

Columbus, Indiana 47201 – REMOTE

Technical Business Analyst

Practices analytical thinking and problem solving techniques to resolve software errors, configuration, and reporting requirements

Good understanding of EDI formats (834, 837, 835, 271, 278, 999) XML, xslt, SQL queries for data analysis, data mapping

Assists in development and delivery of training classes/materials (classroom and/or via GoToMeeting)

Performed demonstrations on enhancing the software capability

Project Management involving future Production support and Change Management

Communication with Software Vendor of service tickets, Enhancements, and Consulting Requests

Involved in daily operation support items/issues.

05/2015-09/2015

Brightree, LLC

Healthcare HME/DME Software Industry

Lawrenceville, Georgia 30043

CRM Specialist

Research and maintain accounts in the Salesforce database for accuracy and lead generation for the marketing department.

Practices analytical and problem solving techniques when needed and has shared research sources with the Salesforce Project for Team members to optimize obtaining the most current data needed for marketing purposes.

08/2009-3/2015

Health Solutions Plus, Inc.

Healthcare Software Industry

Lawrenceville, Georgia 30043

Client Service Representative, Implementation Specialist, QA, Documentation, Training

Responsible for the implementation Suite of RCM for Third Party Administrators in the healthcare industry

Practices analytical thinking and problem solving techniques to resolve software errors, configuration, and reporting requirements

Good understanding of EDI formats (834, 837, 835, 271, 278, 999) XML, xslt, SQL queries for data analysis

Assists in development and delivery of training classes/materials (classroom and/or via GoToMeeting)

Uses best-practices to provide configuration recommendations that meet specific client requirements for data conversion from legacy system to HSP

Provides ongoing support for customers via GoToMeetings, telephone, email and on-site visits

Attends weekly client status calls and maintained Action Items

Assists in demos of new functionality for post GoLive Clients

Provides additional support as needed to other projects or client services

Update and Create software documentation used in implementation, training

Interdepartmental communication including developers, client services, C Level Executives (CEO, CFO, COO, CIO)

10/2004-8/2008

MACTEC Engineering & Consulting, Inc. –Corporate Accounting Department 2004-2005 - Alpharetta, Georgia

Field Office 2005-2008 - Louisville, Kentucky - Administrative Assistant II

AP Specialist & Administrative Assistant II (Field Office)

Prepared Proposals

Geotechnical, and Environmental Reports

Maintained Electronic and Paper files

Requested and Reconciled Cash Advances for Technicians

Prepared and reconciled Expense Reports

Data entered lab analysis on soil and concrete into industry specific software

Assisted engineers, as needed, in all forms of administrative duties

Entered and investigated problem payables

2002-2004

Advantage Dealer Services

Direct Mail Advertising Agency

Suwanee, Georgia

Accounting Assistant

Posted daily checks and monies received – QuickBooks

Entered Daily the payables

Ran weekly check run

Performed monthly reconciliation

Investigated problem payables

Continued Light Collections

1999-2002

Kaplan Higher Education

Direct Loan Department, Pell Grants

Alpharetta, Georgia

Student Loan Specialist

Reviewed each students FAFSA (Federal Administration of Financial Student Aid) for accuracy and/or errors according to the Federal policies of student disbursements

Reconciled and reviewed students former year tax returns to determine disbursement eligibility based upon financial or citizenship status as outlined by the Federal Student Aid policies

Assisted with direct loan approval and disbursements as needed

Education:

Forsyth County High School 1987-1989 Graduated

Gainesville College 1993-1999 - Oakwood, Georgia

References will be furnished upon request



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