Michelle Hansford

**** ******* *****

North Richland Hills, TX 76182

817-***-****

Email: acw5rw@r.postjobfree.com

SUMMARY

NATIONAL CUSTOMER SUPPLY CHAIN MANAGER four years experience at WorldWide Technology Inc./Telcobuy Inc. Background includes extensive supply chain management, spend analysis, cost savings, direct customer relations and customer service, project management, logistics field operations, supplier relations, vendor management, and cross functional collaboration. Demonstrated ability to thrive in a dynamic environment, meet deadlines, and manage multiple projects/programs. Proven success in rolling out key equipment and installation projects, and saved my company an estimated $850K by developing new cost savings program. Key strengths include executive leadership, analytical/critical thinking, excellent written and oral communication skills, and structured problem-solving/organizational skills. Highly successful in effectively influencing others to excellence.

ACCOUNT LOGISTICS MANAGER with eight years experience at Nokia Siemens Networks, Inc. Background includes extensive use of SAP, AT&T Equipment & Services, Account CARE, procurement, purchasing, order and delivery management, logistics specialist, and demand planning.

CORPORATE SOURCING SPECIALIST with 12 years experience at Verizon Communications, Inc. Background includes negotiating contracts, processing requests for proposal, and a proven record in web site management, development and computer programming.

EXPERTISE

Extensive Supply Chain and Project Management

Advanced SAP

Cost Savings

Vendor Relations

Microsoft Office Suite

Coordination/Direction of Cross-Functional Teams

EXPERIENCE

WORLDWIDE TECHNOLOGY/TELCOBUY INC

National Customer Supply Chain Manager 4/2013 – 10/2016

Extensive supply chain and project management

Demonstrated ability to thrive in a dynamic environment, meet deadlines, and manage multiple projects/programs

Executed ISO performance metrics

Reduced the customer’s receiving time by 50% by developing a new core process/packaging program to improve business efficiency

Saved WWT approximately $850,000 in packaging costs, and significantly saved transportation fees by reducing pallets shipped by 66%

Trained the trainers at six regional Nokia warehouse facilities in support of nationwide rollout

NOKIA, INC./NOKIA SIEMENS NETWORKS

Account Logistics Manager, Irving, TX 6/2004 – 4/2013

Reorganized ordering process and saved Nokia an average annual cost of $150K

Managed AT&T account demand planning for all of North America

Managed equipment delivery, installation and integration projects within proposed timelines and budgets

Lead a team of five Logistics Coordinators who were in charge of order entry

Lead weekly project meetings with AT&T executives, Finance and Control, Project Managers, Account Managers

Managed equipment re-routing and demand planning to ensure accounts receive equipment in the required timeframe

Logistics Coordinator 2003 – 2004

VERIZON COMMUNICATIONS, INC.

Corporate Sourcing Specialist, Irving, TX 1990 – 2003

Maintained all electronic data interchange agreements and administered hardware/software agreements for Verizon West

Awarded Verizon’s highest honor, the “Verizon Excellence Award” – 2003, for collaboratively creating the “Verizon Sourcing Web-Based Tool”

Successfully maintained a strong relationship with Verizon Legal

UNITED STATES MARINE CORPS 1987 - 1990

Camp LeJeune, NC

Surveillance, Reconnaissance and Intelligence Group, II MEF

“Secret” Clearance

3043 MOS – Supply Administration

Good Conduct Medal

Honorable Discharge

EDUCATION

University of Phoenix – Currently pursuing B.S., Information Technology

(33 credit hours; GPA – 3.96)

Perry Meridian High School – Graduated 1986

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