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Manager Customer Service

Location:
Morris Plains, New Jersey, 07950, United States
Posted:
October 20, 2016

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Raymond A. Camarda, MBA

*** ****** **** **** ****: 201-***-****

Morris Plains, NJ 07950-1419 E-mail: acw5rh@r.postjobfree.com

Experienced Business Planning, Finance, and Operations Executive – Helping enterprises translate corporate vision and strategic insights into practical planning. I leverage a deep and thorough understanding of business planning, operations efficiency, competitive advantage, and the “numbers” to identify opportunities, risk, and the levers that drive business. I bridge disciplines with a total team approach to discern trends, stimulate insights, identify options, develop business plans & models, and follow through with implementation.

Experience, accomplishments, and strengths encompass:

Strategic planning, financial planning and analysis (FP&A), and marketing research

Budget process development, preparation and coordination

Modeling of commercial, operating, and capital projects

Leading operations for efficiency and meeting market requirements

Leading and facilitating cross-functional teams (internal & external) in a networked organization

Leading competitive intelligence and analysis

Negotiating and managing contracts and charters (commercial, operating, & US Government)

Managing enterprise risk and security

Leading corporate energy conservation & environmental compliance

PROFESSIONAL EXPERIENCE

Camarda & Associates, LLC – Morris Plains, NJ 2014-present

Consulting firm providing business planning, operations, management and economic counsel

Owner and President

Paul F Richardson Associates, Inc. – Holmdel, NJ 2014-present

Consulting firm providing business planning, operations, management, and economic counsel for the Maritime Industry

Principal, Business Planning

American Roll-On Roll-Off Carrier, LLC – Park Ridge, NJ 1998 - 2014

The largest American Flag Roll-On Roll-Off (RoRo) carrier providing global logistics and intermodal transport for US Government and commercial customers

Director / GM Finance & Strategic Planning

GM Business Planning & Vessel Operations

GM Port & Intermodal Operations/Contract Management

Manager Operations & Administration

EBITDA growth of 600% over 11 years

Led financial planning and analysis (FP&A)

oDeveloped budgeting, and forecasting processes saving $4.5 MM vs. alternative systems

oInitiated strategic analysis of business options leading to trade and asset redeployment

oEnhanced reporting systems and process management

oSupported and assisted fleet expansion to meet cargo growth and US government requirements

oEstablished centralized Competitive Intelligence (CI) resource increasing CI awareness

American Roll-On Roll-Off Carrier, LLC – continued

Led operational and financial input to win and implement government subsidy contracts:

o$24.5 MM /year new revenue

Managed all aspects of global fleet operations, in a networked organization spanning several companies

oImplemented 200% fleet expansion

oImproved fleet environmental compliance to perfect levels

oLed labor negotiations

Managed US intermodal, port, terminal, stevedoring, warehousing and agency operations

oReduced costs by $10 MM in coastwise stevedore negotiations.

oImproved port operations productivity 50% in new port operations

Managed energy consumption, forecasting, and hedging analysis

Increased revenue by fixing, negotiating and implementing time, voyage, and space charters

Developed and managed Customer Service, Pricing, and Logistics

Led security (vessel, port, & C-TPAT) and corporate emergency response planning

Led risk management

Great American Lines, Inc. and Reefer Express Lines, Pty. Ltd. – Roseland, NJ 1992–1998

An ocean carrier of automobiles and refrigerated products

Manager Planning, Administration, and Chartering (contracts & sales)

Secured $5.0 MM in annual revenue by negotiating and managing international contracts

Negotiated for and secured capacity to move spot and long term cargo

Conducted market research and segment analysis for new and existing markets (trade routes)

Forecasted global business environment impacting the corporation’s market (trade lanes)

Led and developed strategic planning.

Sea-Land Service, Inc. – Edison, NJ, Oakland, CA, & Seattle, WA 1978-1991

Global Ocean Container Logistics Service Company

Manager Competitive Analysis and Marketing

Sr. Manager Vessel Operations,

Manager Global Fleet Operations Administration

Received CSX Corporation's Masters Award for leadership, teaching & problem-solving abilities

Established global competitive analysis & intelligence for strategic planning and sales

Managed US West coast vessel operations for owned and chartered vessels

Led OPEX and CAPEX budgeting for 40 vessels and four global offices

Ship’s Officer Third Mate aboard chemical and container ships 1976-1978

EDUCATION & CERTIFICATIONS

M.B.A., Finance, 1983, Seton Hall University, Focus – international

B.S., Marine Transportation, 1976, United States Merchant Marine Academy

US Government Secret Clearance



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