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Customer Service Manager

Infanta, CALABARZON, Philippines
usd 2500
October 20, 2016

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Remy Rose Fuerte Mendoza

***** ********* ****** ***** * Multinational Village,

Brgy. Moonwalk, Parañaque City, Metro Manila 1740 Philippines


Career Objective

A highly skilled Food Service Manager with four years experience in food service management. Highly experienced in handling people and managing sales and profit of store. Extensive knowledge in keeping the business running smoothly.

I am motivated and hardworking, seeking my next career challenge.

Core Qualifications

• Vast knowledge of people management • Experience in staff recruitment, scheduling and development

• Solid understanding of quality assurance practices

• Proficient in target setting and budget reports


• Strong ability to handle multiple task efficiently

• Solid verbal and written communications


• Excellent motivational skills

• Exemplary customer service skills

Professional Experience

January 2011 – Present

Assistant Cafe Manager Trainee/OIC Manager

Café France Corporation

Manila City, Metro Manila



Managed the operations flow by consistently achieving the standards and ensured work efficiency

Maintained Sales and Profit of the assigned store and food safety performance

Responsible for the recruitment and training of new employees on various food and safety procedures

Prepared Cash Audit Report

Prepared performance reports for employees to be submitted to management

Improving customer service based on client feedback through the development of new policies and procedures.

May 2008 – December 2010: Cashier/Sandwich Maker/Barista/ Marketing Staff

Fresh and Famous Food Inc. /Deli France (Jollibee Group of Companies)

Pasig City, Metro Manila



Meeting and greeting the customers by following the five key steps of order taking

Cash handling and end of shift revenue reconciliation and applicable paperwork

Achieved sales goals through product recommendations to guests

Prepares sandwiches and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

Performs telemarketing and promotional activities to increase revenues by providing offsite catering, delivery service and corporate events

Education / Qualifications

College Graduate School Certificate

Bachelor of Office Management

Pamantasan ng Lungsod ng Pasay, Pasay City Philippines

Graduated: March 2008

Associate in Computer and Technology

Pamantasan ng Lungsod ng Pasay, Pasay City Philippines

Graduated: March 2005





Microsoft Office



Personal Information

Nickname: Rem

Birthday: January 10, 1987

Birthplace: Las Piñas City, Metro Manila Philippines

Civil Status: Single


Reference available upon request.

Contact this candidate