Resume

Sign in

Customer Procurement

Location:
Greenville, North Carolina, United States
Posted:
October 20, 2016

Contact this candidate

KionaGibson

****S.RoxboroSt.Apt.**

DurhamNC*****

(919)***-****

acw5oj@r.postjobfree.com

Experience

FidelityInvestments MorrisvilleNC

MadecontactswithinCorporateAccountsPayable(CAP)toprovideexceptionalcustomer experience.Facilitatedpointofcontactresolutionofpriorityrequestsandissueresolution.Served asliaisonbetweentheCAPteams(CorporateCard,InvoiceExceptions,SupplierMaster, Payments),Procurement,andtheenduserwhenbackofficesupportwasneeded toresolveissues.Listenedforopportunitiestoeducatethe customeronourpolicies,servicesandprocessingandpaymentoptions. Usedtimeandapplicationseffectivelytoensuremaximumphone/emailcoverageforinquiries. Usedticketingapplicationtocapturecorrespondencedatafortrackingandissuereassignment. Reachedouttofrequentcallersmonthlytofollow uponissuesorconcerns.Usethese opportunitiestogainfeedbackandbuildrelationshipswithinthefirm. Ensuredawarenessofallnewpoliciesandcompletetrainingrelatedtonewapplicationsand enhancementstoprovideuptodateinformationtocustomers. Ensured24hourturnaroundonallcontactsandconsistentescalationprocesses. Ensured100%loggingofallenduserandsuppliercontactswasconsistentandactionable. Assistedandleadsmallprojectstoenhanceorupdateprocedures,analyzedticketdataand participatedineffortstoeducateandraisetheawarenessofCAPwithinthefirm. AssistedinUATtestingwhereapplicableandprovidedCAPCustomerServiceperspectives. Workedundersupervisionandappliedcriticalthinkingandrootcauseanalysistoresolvediverse problemsandidentifyopportunitiesforimprovementandfollowedthroughwithexecutionina team.

Respondedtoapprox.30Kcallsand13Kemailsannually.

Supportedendusersconsistingofover17,000CorporateCardholdersgloballyrepresenting170K expensereportsannually.

Supportedupto5,000requisitionersannuallywiththeprocurementprocess. Supportedenduserswithdaytodayinvoiceprocessingandinquiryquestions. Supportedvendorsrelatedinquiries.

StrongworkingrelationshipswithCAP,Procurement,CorporateAccounting,Fidelitytechnology. OngoingrelationshipbuildingwithFidelityendusers,andseniormanagementtohelpresove issues.

Familiarwithaccountspayable,travel,andexpensereportprocessing. FamiliarwithProcurementrequisitioning,purchaseordersandcontractingpractices. Experiencewithpaymentprocessing.

Excellentcustomerserviceandinterpersonalskillsaswellasexcellentanalytical,organizational andpracticalproblemsolvingskills.Abilitytoeffectivelyinterfacewithvaried levelsbothinandoutsidethecorporation.Abletointerpretandanalyzedataandmakedecisionsin ateamenvironment.

Provenabilitytooperateinadynamic,fast-paced,deadline-drivenenvironment. AdvancedskillsinMicrosoftExcelandWordandPowerPoint. TimeWarnerCableInc. MorrisvilleNC

CustomerCareRepresentative

September2013toApril2014.

Ownedeverycustomer'sexperiencetodrivesatisfactionandfirstcontactresolution.

Successfullyhandledinboundandoutboundservicerelatedcallsincludingdispatchandsales WorkedindependentlyandinteamstoensurethesuccessofTimeWarnerCable. Providedvalue-addedservicebyintroducingandsellingproductsandservicesnotcurrentlyinthe customer'shomethatmightenhancethecustomer'soverallexperience.

Abilitytoworkinawindowsenvironmentandlearnadditionalprogramsas needed.

Listenedtocustomerconcernsinordertodiffusefrustrationsbyprovidingoptionsandsolutions. ConvergysInc. GreenvilleNC

CustomerCareProfessionalSeptember2009toNovember2012 Metdepartmentstandardsforhandlingsalessupportcalls. Soldallcompanyproductseffectivelytoinboundcallingcustomersandpotentialsubscribers. Reviewedbillingstatementswithcustomers

Computedandcoordinatedpaymentarrangementswithcustomersondelinquentaccountswithin theguidelinessetforthbythedepartment.

Performedtechnicaltroubleshootingforreceptionproblemspriortoissuingarepaircall. Scheduledandcanceledworkassignmentsforinstallers.

Providedtechnicalsupportforcustomersaddressinguseofequipment,howtoorderpay-per-view events,andset-upissues.

WoodsServicesInc. PhiladelphiaPA

ClientCareWorker. February2002toAugust2009

Assistedinprovidingself-caretrainingandtherapeutictreatmentstoresidentsofmental retardationcenter.

Demonstratedactivitiessuchasbathinganddressingtotrainresidentsindailyself-carepractices. Conversedwithresidentstoreinforcepositivebehaviorsandtopromotesocialinteraction. Servedmealsandatewithresidentstoactasrolemodel.

Accompaniedresidentsonshoppingtripsandinstructedresidentsinthepurchaseofpersonal items.

Aidedstaffinadministeringtherapeuticactivities,suchasphysicalexercises,occupationalarts andcraftsandrecreationalgames.

USArmy SavannahGA

(E-3)PFC55BAmmoSpec. September1998toNovember2001

Designed,testedandcoordinatedthedevelopmentofexplosiveordinancematerialtomeetmilitary procurementspecifications.

Executeddailyoperationsofmaintaining,issuing,dismemberingandcatalogingammunitions. Instrumentalinkeepingpeaceinhostilesituations.

Determinedcharacteristicsdesiredinexplosivematerial,natureoftargetobjectiveandtypeof deliverysystemtobeused.

Appliedknowledgeofexplosivesandplasticschemistry,ballisticstheory,fusetechnology, metallurgy,electronicsandfluidics.

Testedsampleshells,warheadsandsimilarmaterialundersimulatedmilitaryconditions. Education: WilsonCommunityCollege

WilsonNC

HighSchoolDiploma

1997

Community: Workwellinahighpressureenvironment.

Accurateandawareofattentiontodetail.

Workingknowledgeofinternet,cable,andhometelephonerepair. Strongwritten,verbal,andinterpersonalcommunicationskills. Skilledwithcomputersystemsandsoftware.

Skilledatencouragingothersanddevelopingrapport.

Self-starting,goal-orientedstrategistwhoseconfidence,perseveranceandvisionpromotesuccess. Abletoworkindependently.

Quicklylearnproceduresandmethods.

Professionaldemeanor.

Pleasantspeakingvoice.

References: Availableuponrequest



Contact this candidate