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Human Resources Associate

New York, New York, United States
October 20, 2016

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Derick S. Kerr


Human Resources Associate

A strategic and collaborative leader who uses an unbounded work ethic, creative resourcefulness, emotional intelligence, and the study of human resources and psychology to complete short and long term projects to advance organizational initiatives. Core competencies include:

Recruiting & Onboarding

Training & Development

Record Keeping

Crisis Management



Performance Management

Project Management



The Mental Health Association of NYC, New York, NY

Supervisor September 2013 – October 2016

Managed daily shift activity and operations of call center staff to ensure all incoming calls are answered keeping within the desired service level

Assisted with onboarding, training, and workforce development of new employees, providing ad hoc supervision to help them navigate their new roles as crisis counselors

Conducted bi-weekly 1:1 supervision and group supervision with crisis counselors to process performance; and to ensure all are functioning at high levels in regards to the changes set forth by the management team.

Maintained supervisees performance files and prepared performance appraisals for supervisees

Crisis Counselor January 2013 – September 2016

Identified and responded actively and with sensitivity to the concerns and needs of all clients utilizing evidence-informed crisis invention, guiding them in the development of skills and strategies for dealing with their problems

Utilized local, state, and federal resource referral databases to provide information and referral assistance seeking mental health, substance abuse, and gambling addiction treatment services

National Income Life Insurance Company, New York, NY

Licensed Benefits Coordinator August 2012 – January 2013

Collaborated with clients in customizing insurance programs tailored to their individual needs, reviewing both risks and benefits

Performed administrative tasks, such as scheduling appointments, maintaining records, handling policy renewals.

Prescreened perspective employee candidates with detailed phone screens, evaluating candidate’s compatibility with specific job requirements, ensuring a right fit prior to offering a face-to-face interview

Green Dot Public Schools, Los Angeles, CA

School Counselor - Marriage and Family Therapist Intern August 2011 – June 2012

Counseled students grades 9 through 12 using solution-focused and persons-centered approaches to address prevalent adolescent issues such as academic performance, social skills, self-esteem, and attendance

Directed and co-led a weekly young men’s group that targeted anger management, impulse control, peer pressure, social identity and challenges, and conflict resolution. Anger-Related incidents for these students decreased by 60%

Coordinated with parents, teachers, and school staff to formulate strategies to promote healthy social development, and academic achievement of students

Marketsource, Los Angeles, CA June 2011 – July 2012

Field Representative

Gathered and evaluated data through survey and interviews with senior management to conduct a needs assessment to advance strategic goals of client’s Sharp TV sales division

Served as the face of the organization and primary point of contact for sales training and performance, which was judged by product revenue post training

Trained and coached sales representatives in preparation of new product rollouts, and later tracked participant performance across client’s daily, weekly, and monthly sales metrics


Certificate in Organization Development, Baruch College School of Continuing and Professional Studies

M.A. in Clinical Psychology, Pepperdine University Graduate School of Education and Psychology

B.A. in Psychology, May 2008, Morehouse College

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