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Sales Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
October 20, 2016

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Resume:

Mohamed Jamal

Nagercoil

Tamil Nadu +91-770******* / +91-904*******

India acw5g6@r.postjobfree.com / acw5g6@r.postjobfree.com

PROFILE

A seasoned professional and effectual leader with a proven ability to exceed sales targets:

Over 12 years of strong indoor /outdoor sales & marketing experience

Proven ability to identify unique opportunity to increase business and profitability

Displays a blend of creative capabilities and analytical skills, consistently generating ROI and optimizing marketing spend while increasing sales

Effective interpersonal relationship within and outside market

Concept to completion of creative Promotions and sales improvement methods

Optimizing inventory and maintaining price consistencies while stock avilabiltity and effective merchandising

EMPLOYMENT

1998 – 2016

Branch Manager

(Enoc Service Station & Convenience Stores)

Emirates National Oil Company, Dubai

A Dubai based Petroleum retailers with Convenience stores and car service facilities. Market leader in Convenience stores, with wide range of FMCG / Car care products.with in UAE.

Prepare and execute business plan for the branch, budgeting and promotion plans for the branch. Tactical and strategic plans to achieve the growth and profitability while maintain and exceed customer satisfaction

Overall management responsibilities of major branches in different locations with the responsibilities of coaching / training over 30 staff in terms of Customer Service. Merchandising and sales improvement.

Responsible for buying and merchandising based on the store needs and customer expectations. Responsible for product availability and maintain the products in order.

Monitoring correctness of the inventory, accounting details, cash handling and daily reports.

Responsible for achieving sales targets and ensure proper reporting. Monitoring inventory to prevent stock loss by ensuring the systems and procedures are followed.

Market study and appropriate recommendation on the new products and Promotional suggestions.

Key Achievements

Earned recognition for top sales performance consistently over 30 %

Considered to be good performer and positioned to various branches to upgrade systems and procedures.

Suggested new products and promotions that achieved additional sales increase over 15 %.

Handling overall all sales over 40 million dirhams per year.

1996 – 1998

Purchase Assistant

Union Co operative Society, Dubai

Leading Co operative Society in Dubai with Hypermarkets and Supermarkets

Purchase negotiation with supplier for Business development agreement that includes Promotion plans, category growth plans etc., supplier evaluation and management reporting of target achievement and results.

Responsible for negotiating, listing of new Non-Food categories products such as Cosmetics & Perfumes

Negotiating for Promotion Plan and execution of promotions with the suppliers

Sales evaluation by supplier and implementation of sales development activities

Inventory control and stock loss methods

Preparation of Sales Reports and present to management.

Key Achievements

Category sales improvement achieved more than 40 % by category management and inventory control

Promotion impact achieved by suppliers enhances the Promotion support by the supplier added value to overall sales growth.

Earned recognition for top sales performance

1993 – 1996

Sales Executive

Fayaz Trading Est. Dammam, Saudi Arabia

A Saudi Arabia based FMCG Distribution Company

Targeted sales achievement consistently, of products within the allocated marketing budget by providing marketing support and product knowledge awareness coaching.

Responsible for closing deals and distribution products to various retail Supermarkets around

Damman, Saudi Arabia.

Support retailers with incentive such as discounts, promotion supports to achieve desired target sales while maintaining profitability.

Support good merchandising support as well as consumer marketing initiatives for stores in co ordination with Principal companies

Maintain customer relation and quick response to their queries and trouble shooting.

New contact development as well as business development agreements.

Key Achievements

Increased customer base by 50% year over year

Increased sales by 60% by various support activities to retailers as well as Category sales improvement achieved more than 40 % by category management and inventory control

EDUCATION

Bachelor of Science - Madurai Kamaraj University, Tamil Nadu, India

DCA (Diploma in Computer Applications).

PERSONAL INFORMATION

Date of birth : 31-07-1970.

Nationality : Indian.

Religion : Islam

Marital status : Married with 3 kids

Languages known : Spoken –English, Tamil, Arabic, Malayalam & Hindi

Written – English, Tamil

Read – English, Tamil & Arabic.

VISA STATUS

Valid Visit Visa

DRIVING LICENSE

Valid UAE light vehicle driving license

REFERENCE

1.M.A. Nazar, Promotion Manager, Union Co operative Society, Dubai

2.Binu Dasan, General Manager, Jaleel General trading co, Dubai



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