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Customer Service Manager

Location:
United States
Salary:
12.00
Posted:
October 19, 2016

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Resume:

JOHN R ZACHERY

SAN ANTONIO, TX *****

816-***-****

acw5ci@r.postjobfree.com

Career Objectives

Recent college graduate with a BA in University Studies, and minors in Exercise and Sports Sciences and Human Development and Family Studies. Seeking to leverage acquired academic knowledge and work experience acquired in the last 10 years

Summary of Qualifications

Self-motivated, with 10 years of work experience, including customer service, inventory management, and wellness instructor. Consistently awarded additional responsibilities, with a proven record of achievement in meeting and exceeding expectation

Work History

Aerotek, SAN ANTONIO, Texas

Reyes Automotive - Blow Mold/Cutter Aug 23, 2016

Responsible for efficient operation of blow mold and extrusion machines and other associated equipment. Perform mold and neck finish changes. Perform adjustments to meet quality specifications. Assist in machine start ups and shut downs. Complete daily production records and logs. Perform minor repairs on all production equipment such as blow molder, extruder, conveyor systems and material loa ding/unloading as required.

Manage machine process efficiency initiatives, scrap minimization, materials conservation. Follow established procedures to ensure all product meets client and Reyes Automotive specifications Perform other job related duties as assigned.

Remove excess flashing from the blow/injection mold part with a hook knife. Properly trim blow/injection mold parts with hook knife. Balance Quality and Quantity in a high paced environment. Alamo Drafthouse Stone Oak, SAN ANTONIO, Texas

Server (Support), Kitchen Jul 28, 2016 - Sep 03, 2016 Clean food preparation areas, cooking surfaces, and utensils. Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.

Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Maintain sanitation, health, and safety standards in work areas. Measure ingredients required for specific food items being prepared. Mix ingredients such as pancake or waffle batters. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Pre-cook items such as bacon, in order to prepare them for later use. Prepare and serve beverages such as coffee and fountain drinks. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.

Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

Verify that prepared food meets requirements for quality and quantity. Wash, cut, and prepare foods designated for cooking. Clean, stock, and restock workstations and display cases. Prepare dough, following recipe.

Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand. Place clean dishes, utensils, or cooking equipment in storage areas. Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. Clean or prepare various foods for cooking or serving. Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. Set up banquet tables.

Sweep or scrub floors.

Clean garbage cans with water or steam.

Sort and remove trash, placing it in designated pickup areas. Transfer supplies or equipment between storage and work areas, Alamo Drafthouse Lubbock, LUBBOCK, Texas

Feb 09, 2015 - Jul 03, 2016

Kitchen, Server (Support), Dish, Maintenance

Clean food preparation areas, cooking surfaces, and utensils. Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.

Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Maintain sanitation, health, and safety standards in work areas. Measure ingredients required for specific food items being prepared. Mix ingredients such as pancake or waffle batters. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Pre-cook items such as bacon, in order to prepare them for later use. Prepare and serve beverages such as coffee and fountain drinks. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.

Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

Verify that prepared food meets requirements for quality and quantity. Wash, cut, and prepare foods designated for cooking. Clean, stock, and restock workstations and display cases. Prepare dough, following recipe.

Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand. Place clean dishes, utensils, or cooking equipment in storage areas. Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. Clean or prepare various foods for cooking or serving. Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. Set up banquet tables.

Sweep or scrub floors.

Clean garbage cans with water or steam.

Sort and remove trash, placing it in designated pickup areas. Transfer supplies or equipment between storage and work areas, Main Event, LUBBOCK, Texas

Line Cook, Fryer, Burger Grill Feb 06, 2016 - Apr 06, 2016 Clean food preparation areas, cooking surfaces, and utensils. Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.

Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Maintain sanitation, health, and safety standards in work areas. Measure ingredients required for specific food items being prepared. Mix ingredients such as pancake or waffle batters. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Pre-cook items such as bacon, in order to prepare them for later use. Prepare and serve beverages such as coffee and fountain drinks. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.

Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

Verify that prepared food meets requirements for quality and quantity. Wash, cut, and prepare foods designated for cooking. Clean, stock, and restock workstations and display cases. Prepare dough, following recipe.

Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand. Place clean dishes, utensils, or cooking equipment in storage areas. Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. Clean or prepare various foods for cooking or serving. Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. Set up banquet tables.

Sweep or scrub floors.

Clean garbage cans with water or steam.

Sort and remove trash, placing it in designated pickup areas. Transfer supplies or equipment between storage and work areas, Livtel Corp, GREELEY, Colorado

Sales, Customer Service Sep 17, 2012 - Oct 31, 2014 Call Center based work

Research, prioritize and resolve customer issues in timely and accurate fashion. Maintain documentation of customer inquiries and responses for future reference. Direct or route customer calls to appropriate personnel for assistance. Handle dissatisfied customers in a polite and professional fashion. Track and follow-up all customer requests in a timely manner. Maintain broad knowledge of all company products, services and promotions. Identify and implement new process plan to improve customer support service. Manage large volume of customer calls in friendly and courtesy manner. Provide outstanding and exceptional customer service. Greet and address customers in a friendly and respectful way. Maintain procedures and processes for first level problem determination. Work with product and sales teams to address and resolve customer issues efficiently. Return customer calls in a timely manner to ensure customer satisfaction. Defusing of volatile situations

Prioritizing while under pressure

Upsale when Situations arose

Communicate with Venues

Handle Secure Information

Handle Time Sensitive Items

Walmart, LUBBOCK, Texas

Cashier, Customer Service, Stocker Nov 01, 2013 - Jun 30, 2014 Greet customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative

Conduct financial transactions using cash registers by taking cash in exchange of items sold Scan merchandise to determine prices and provide customers with information on what needs to be paid Process credit and debit cards and ensure that receipts are signed and cards are returned Deactivate tagged merchandise and bag purchases in item-appropriate bags Process discount coupons and redeem offer points in exchange of purchases Ascertain that the right amount of change is present in the cash drawer at the beginning of each shift Verify customers ages in circumstances where restricted merchandise such as alcohol is being bought Balance cash drawer at the end of each shift and handle any evident discrepancies Handle returns and exchanges by coordinating efforts with the customer service department Listen to and attempt to resolve customers complaints and ensure that any escalated ones are informed to the right department

Ascertain the cleanliness of the cash counter and surrounding areas Assist sales associates in restocking returned merchandise in shelves and setting up marketing displays Stocking

Customer Relations

Money Handling

Maintain Composure in Situations

Delegation of Duties to Other Workers

Defusing of volatile situations

Prioritizing while under pressure

Walmart, LUBBOCK, Texas

Cashier, Customer Service, Stocker Jun 01, 2012 - Sep 13, 2012 Greet customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative

Conduct financial transactions using cash registers by taking cash in exchange of items sold Scan merchandise to determine prices and provide customers with information on what needs to be paid Process credit and debit cards and ensure that receipts are signed and cards are returned Deactivate tagged merchandise and bag purchases in item-appropriate bags Process discount coupons and redeem offer points in exchange of purchases Ascertain that the right amount of change is present in the cash drawer at the beginning of each shift Verify customers ages in circumstances where restricted merchandise such as alcohol is being bought Balance cash drawer at the end of each shift and handle any evident discrepancies Handle returns and exchanges by coordinating efforts with the customer service department Listen to and attempt to resolve customers complaints and ensure that any escalated ones are informed to the right department

Ascertain the cleanliness of the cash counter and surrounding areas Assist sales associates in restocking returned merchandise in shelves and setting up marketing displays Stocking

Customer Relations

Money Handling

Maintain Composure in Situations

Delegation of Duties to Other Workers

Defusing of volatile situations

Prioritizing while under pressure

Carl's Jr, REDDING, California

Cashier, Cook Jun 01, 2010 - Dec 20, 2011

Greet customers and communicate with them with a view to determine their orders Take customers orders and punch them into the restaurant order database Ensure that correct order has been punched in

Provide customers with information on daily specials and discount deals Inform customers of their bill and ask if they will pay in cash or through credit card Take payments and tender change

Process credit card payments and ensure that customers sign counter slips Make sure that credit cards are returned to customers once they have been successfully swiped Relay customers orders to the kitchen and ensure that each order is expedited Assist counter staff in packing ready orders and handing them to customers Ensure that the counter area is kept clean and organized at all times Service customers requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant manager

Restock workstation with supplies and ensure that any item not in stock is communicated to the manager Tally cash at the end of each shift and handle discrepancies according to company policies Ensure that sufficient change has been procured from the bank prior to shift Create and maintain cash reports at the end of each day Customer Relations

Money Handling

Delegation of Duties to Other Workers

Defusing of volatile situations

Prioritizing while under pressure

Maintaining and Enforcing Health Codes

Copp's Irrigation, ADIN, California

Asst. Manager May 04, 2007 - Jul 30, 2009

Worked with Irrigation Equipment including the instillation of K-line, Wheel lines, and Reinke Pivots. Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations. Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.

Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.

Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events. Inventory

Money Handling

Payroll Hours

Handling Machinery

Customer Relations

Business Relations

Prioritizing and Time Management of Employees and Projects Education

Texas Tech University, Lubbock, Texas

Bachelors Degree

Major: University Studies

Minor: ESS,HDFS, Elementary Education

References

Dain Wood

Teacher/Friend

Basis San Antonio North Central

210-***-****

acw5ci@r.postjobfree.com

Christina Crain

Zumba Instructor

Bodyworks Lubbock

806-***-****

Sheree Corbin

R/N

Covenant Women and Children

806-***-****

acw5ci@r.postjobfree.com

Scott Pandolfo

Manager

Main Event Lubbock

972-***-****

Stephanie Hill

Manager

Alamo Drafthouse Lubbock

806-***-****

Davin Gould

IED Bomb Dog Handler/Friend

USMC

806-***-****



Contact this candidate