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Customer Service Human Resources

Fremont, California, United States
October 19, 2016

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Rei Hsu

Cell: 510-***-****


Seeking a career in fast pace yet challenging environment with opportunity to use my leadership, experience and academic knowledge to constantly improve my position as a professional and valuable company asset.


Acetek International Inc.

HR Specialist September 2013 – March 2016 Milpitas, CA

Collaborate with our HR Director to develop a new orientation process to be rolled out companywide (300+ employees) with the main focus being on engagement, efficiency and retention.

Coordinate safety training materials for all departments including manuals and signage needed throughout the plant.

Pay employees and compile payroll information by managing payroll preparation; completing reports; maintaining records.

Administer and coordinate human resources functions and programs including recruitment, selection, classification, job evaluation, benefits, compensation, employee relations, employee safety and workers' compensation.

Compile and present monthly training for all onsite employees and retain training documentation.

Conduct new hire orientation as well as maintain training and development programs for current employees on various topics ranging from safety to HR related topics.

Provide consultative services to company management regarding overall employment matters to include but not limited to; performance management, annual reviews, compensation, and compliance concerns.

Provide guidance and recommendations to management, Departments, and individual employees on issues related to assigned responsibilities which may involve employee discipline.

Conduct with client site supervisors for workers compensation inspection, provide forecast annual payrolls based on class codes and prepare materials for workers compensation annual premium audit.

Work with client’s HR department to accomplish a positive and collaborative work environment.

Maintain a liaison role for Payroll, Work Comp, and Benefits Management.

Infinitetech Inc.

HR Specialist January 2007 – August 2013 Newark, CA

Responsible for supporting onsite supervisor and client HR operations for 400+ employees exempt and non-exempt in production manufacturing environments.

Maintains payroll information by designing systems; directing the collection, calculation, and entering of data.

Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers.

Create and regularly update job descriptions for all positions.

Determine correct job description for posting, starting pay rate, conduct behavioral interviews and provide input on individual candidates.

Site lead for administering a thorough objective investigative process for any claims of misconduct, complaint or unfair treatment. Key contributor to the decision making process to render any appropriate disciplinary action.

Guide site leadership and employees through all steps of staggered reduction in force; from initial announcement to exit meetings. Conduct termination meetings and report findings to client’s HR.

Prepare timely responses to unemployment claims and participated in hearings when required.

Resolve employee relations issues; facilitate conflict management among hourly and leadership team members as well as lead investigations when necessary.

Represent the company at EEOC hearings and coordinate with attorneys to ensure necessary documentation is in place.

Evaluate, implement and promote policy updates and provisions.

Manage compliance and training efforts for federal, state company-related policies and procedures.

Spire Technologies Inc.

HR Coordinator /

Administrative Assistant Accounting Department October 2004 – December 2006 Newark, CA

Perform payroll data entry, reconciliation and verification; Process ADP payroll bi-weekly for up to 300+ employees.

Review all time keeping functions on a daily basis and generated all payroll related reports.

Responsible for training onsite supervisors and employees on ADP timekeeper system.

Compile and process new hire paperwork, orientation materials and ensure new hire files are consistent with standards and regulations.

Assist in recruiting all hourly and salaried positions including conducting phone screen interviews, structured interview, background checks and drug screenings.

Process rehires transfers, terminations, garnishments and withholdings; monitor PTO accrual.

Conduct exit interviews and perform accurate and timely layoff checks.

Administer unemployment claims for all terminated employees.

Process and maintain regulatory forms required by EEOC for an affirmative action plan.

Charge expenses to accounts by analyzing invoice / expense reports; recording entries

Reconcile processed work by verifying entries and comparing system reports to balances.

Pay vendors by monitoring discount opportunities; scheduling and preparing checks; resolving contract, invoice, or payment discrepancies and documentation; issuing stop payments or purchase order amendments.

Maintain accounting ledgers by verifying and posting account transactions.


Sheffield Hallam University UK

Master of Science December 2002

Major: Human Resource Management

Chinese Culture University Taiwan

Bachelor of Business June 1996

Major: Tourism and Leisure Business Management


Provided Upon Request

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