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Customer Service Sales

Cypress, Texas, 77433, United States
October 19, 2016

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**** **** ***** **** *******, TX 77433 713-***-****


Proven track record of success supervising, managing and delivering the construction of multiple new and as built residential and commercial projects. Thorough knowledge of contract documents, materials, equipment utilization, scheduling systems and construction operations. Proficient management, leadership, business development, and technical skills. Detail-oriented and able to work well within a deadline driven environment. Performs functions efficiently and accurately with little direct supervision. Bilingual English/Spanish. Experienced in managing/supervising up to 35 employees, familiar with utilizing Critical Path Management (CPM) and Customer Relationship Management (CRM) software as well as conducting surveys and safety inspections. Additional experience includes cold calling customers, marketing tools, carrying out promotions, improving brand awareness and providing customer service. Proficient in MS Word and Outlook. Intermediate skills in Excel, PlanGrid and MS Project.


OSHA 1, 2, 3 and 10

Hazmat & Personal Decontamination

Hazardous Waste Management

First Aid

Adult and Infant CPR/AED Confined Space Entry

Lock Out/Tag Out

Blood Borne Pathogens

Wood Construction

Site Orientation Operation

Overview of Emergency Response

Lab Chemical Hygiene Plan

Lab Essential Training

Sample Collection/DAAMS

Plant Systems Description


Anchor Commercial Builders, LLC Houston, TX 09/2015 – Present

Commercial Superintendent

Responsible for the profitable execution of the Dialyspa Dialysis Clinic Expansion Project including safe, on- time, on budget completion, adherence to contract compliance and quality control.

Work closely with the Chief Operating Officer and Owner’s Representative to monitor project management compliance by reporting related concerns regarding contract documents.

Collaborate with the Architect and Facility Manager to establish site objectives and schedules, act as site liaison with the Owner’s Representative and design team, and monitors construction site activities throughout all phases of the project.

Review all construction drawings, blueprints and contracts.

Oversee the Contract Change Process. Take responsibility for Change Orders to insure profitable performance consistent with company objectives and policies. Review and advises on all change orders, supplements and cost control budget adjustments.

Comply with all daily, weekly and monthly reporting requirements. Mitigate potential losses and enhance profitability.

Review the Critical Path Management Schedule and Monthly Narrative to ensure the project is tracking for on time completion and that all documentation is in accordance with all applicable requirements.

Review the safety procedures for the project on a regular basis to ensure that an effective program is being followed. Review and mitigate safety trends.

Ford Audio Video Systems, Inc. Houston, TX 08/2014 – 09/2015

Audio Video Installation Technician/Quality Control

Safely and Professionally Install Commercial Audio, Video and Lighting Systems including, but not limited to:


oLCD/DLP Projection Systems

oWire Pulls and Terminations

oEquipment/Harness Racks

oPatch Bays and Consoles

oCeiling/Wall Mounted Speakers

oWall Mounted Display Screens

oProfessionally Dress and Manage Cable Systems

oSolder and Crimp Wire Terminations

Read and interpret construction and audio video drawings/blueprints.

Trouble-shoot basic audio, video and control systems.

Utilize Hand Tools, Power Tools and Powder Actuated Hilti Guns.

Regional travel to local project sites within Texas and neighboring states.

American Merchandising Specialists/Bosch Power Tools Houston, TX 05/2013 – 07/2014

Pro Center Expert

Engage all Home Depot customers and demonstrate tools and accessories on a daily basis.

Utilize BoschTools.Com and HomeDepot.Com to assist customers with their power tool needs.

Maintain accurate inventory counts and a customer contact list for future sales and promos.

Control shrink and complete daily and weekly reports.

Stanley Black & Decker-DeWALT Houston, TX 10/2010 – 2/2012

Hispanic Construction Specialist

Marketed DeWALT brand tools and accessories to Hispanic residential contractors.

Improved brand awareness through job site and in-store product demonstrations along with radio and sporting events.

Carried out promotions with Home Depot, Lowe’s, and smaller independent hardware stores.

Prepared itinerary, sales reports, inventory reports, sales recaps, and presentations.

Provided customer service and retail sales training of DeWALT products.

Tech USA – Global Services Galveston, TX 6/2008 – 12/2009

Hazmat Area Supervisor

Managed between 25 and 35 employees and managed their job assignments.

Observed the collection and temporary storage of hazardous waste following Hurricane Ike.

Facilitated waste storage and removal with the City of Galveston, the State of Texas, the U.S. Coast Guard, and the EPA.



University of Houston, Collage of Architecture Houston, TX

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