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Customer Service Microsoft

Location:
United States
Posted:
October 19, 2016

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Resume:

ELIZABETH A CHOUKALAS

***** * ****** ***** ***

AVONDALE, AZ 85392

623-***-**** CELL PHONE NUMBER

623-***-**** HOME TELEPHONE NUMBER

602-***-**** OFFICE TELEPHONE NUMBER

ADMINISTRATIVE ARIZONA DEPARTMENT OF HEALTH SERVICES--

ASSISTANT III ARIZONA STATE HOSPITAL

PHOENIX, AZ FEBRUARY 2015 THRU PRESENT

Answer incoming calls and assisting them with their questions. Excellent customer service skills when assisting staff coming to Human Resources (HR). Frequently use HRIS when answering staff questions. Refer to HRIS when preparing Position Description Questionnaire (PDQ) and Classification Action Request (CAR) documents for signature. Maintain recruitment files. Review and analyze new employee files for accuracy. Utilizes Microsoft Word, Excel and Microsoft Outlook. Ability to work independently or as a team player. Prepare official offer letters for management’s signature. Proofreading documents for accuracy before emailing official offer letters to new employees. Ability to track various types of deadlines using Microsoft Outlook. Open and distribute mail to various personnel. Responsible for maintaining three reports using Microsoft Excel. Effectively able to manage and change priorities on a daily basis. Responsible for gathering new employee documents and distribute them to other staff members.

ADMINISTRATIVE ARIZONA BOARD OF ACCOUNTANCY

ASSISTANT II PHOENIX, AZ OCTOBER 2000 – FEBRUARY 2015

Performed administrative tasks such as updating certified public accountant (CPA) records, post monies and print a system generated report using Accountancy Information Management System. Ability to review, analyze, interpret and evaluate certification and examination files for committee review. After reviewing each file for accuracy, compose letters to CPA candidates informing them of their missing items. Ability to coordinate multiple ongoing projects with different deadline dates. Ability to work independently. Responsible for processing two separate reports from the database and merge data to specific documents and prepare for mailing. Ability to work as a team player in order to complete an assignment. Utilized Wordperfect, Microsoft Word, Excel and Microsoft Outlook. Ability to track various types of deadlines using Microsoft Outlook. Follow-up either orally or by written correspondence certification candidates needing additional information. Excellent customer service skills which consists of responding to emails and phone messages quickly and in a professional manner. When resolving email and/or phone call questions, will show the person the answer to their question by either referring to the Board’s statutes and rules and/or the Board’s website.



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